Lounge

Reviews of West County Hotel

3 out of 5
West County Hotel
Lucan Road, Chapelizod, Dublin, Dublin

Reviews

8.6

Excellent

Rating 10 - Excellent. 225 out of 554 reviews" "
Rating 8 - Good. 246 out of 554 reviews" "
Rating 6 - Okay. 69 out of 554 reviews" "
Rating 4 - Poor. 8 out of 554 reviews" "
Rating 2 - Terrible. 6 out of 554 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kvetuse

Liked: Staff & service
Rooms and staff excellent, had problems with water pressure.
Stayed 3 nights in Mar 2024
Response from Ulick on 11 Mar 2024
Dear Kvetuse,Thank you for your review! We're delighted to hear that you found our rooms and staff excellent. We apologise for the inconvenience regarding the water pressure issue. We'll address this promptly to ensure a more seamless experience for our guests. We hope to welcome you back again soon!

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023
Response from Ulick. on 6 Feb 2024
Dear Natalie,Many thanks for your positive rating.

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Ulick on 18 Dec 2023
Dear Paul,Many thanks for your review score. We appreciate your support and custom.

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, room comfort
Mediocre
The hotel itself is quite tired, although the room had a nice modern bathroom. Unfortunately the shower waste was blocked so when I showered in the morning the tray overflowed into the room. I reported to reception and when I returned in the evening I could see someone had looked at the trap although the following morning on showering the room flooded again. All the staff were extremely pleasant and helpful until I came to check out when the guy on reception said he was unable to give me a vat reciept for my incidental expenses. He was most unhelpful and said I should come back when someone was there. In the end he gave me the reciept he had used to ring up my bill which was a full vat reciept. Shame really as his attitude on check out has really tainted my view of what aside from the shower was an ok stay. Sadly I won’t be returning
Stayed 2 nights in Nov 2023
Response from Ulick. on 13 Nov 2023
Dear Stuart,Many thanks for your review and feedback. We apologise for the confusion with your receipt on check-out. My colleague was confused with the VAT receipt request and ultimately wasn't aware the receipts on check-out are VAT receipts. Apologies for the delay and inconvenience caused. We thank you for your support and hope you had a safe journey home.

6/10 Okay

Dennis

Stayed 1 night in Oct 2023
Response from Ulick on 6 Nov 2023
Dear Dennis,Many thanks for your review score. We appreciate your custom and hope you had a safe journey home.

10/10 Excellent

Peter

Stayed 2 nights in Sep 2023
Response from Ulick on 30 Oct 2023
Dear Peter,Many thanks for your review score. We are delighted to see you enjoyed your stay with us.

10/10 Excellent

rodger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ulick on 9 Oct 2023
Dear RodgerMany thanks for your review score and for supporting our hotel.

10/10 Excellent

Peuh Cheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean even though it is an older style property . The location is close to bus transport to the city . The staff was friendly and helpful . The shower may be a bit smaller but food quality was great .
Stayed 2 nights in Sep 2023
Response from Ulick on 9 Oct 2023
Dear Peuh Cheng,Many thanks for your review. We are delighted to read you enjoyed your stay with us.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023
Response from Ulick. on 23 Oct 2023
Dear Stephen,Many thanks for your review score. We appreciate your support and custom.

8/10 Good

Laura

Stayed 1 night in Sep 2023
Response from Ulick on 23 Oct 2023
Dear Laura,Many thanks for your review score. We appreciate your support and custom.

4/10 Poor

Carole

Travelled with family
Disliked: Property conditions & facilities
This is an old building. Our room smelled like grease from the diner in the building. Window was left open and there was a wasp in our room. Bathroom was tiny. Old, out-dated decor. Elevator was old and felt unsafe.
Stayed 1 night in Sep 2023
Response from Ulick on 9 Oct 2023
Dear Carole,Many thanks for your review. We are sorry to read of your disappointment. We will investigate the comments discussed throughout your review.

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ulick on 9 Oct 2023
Dear Christina,Many thanks for your review score and for supporting our hotel.

8/10 Good

Rhea, Flagstaff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and wonderful breakfast included.
Stayed 3 nights in Sep 2023
Response from Ulick on 9 Oct 2023
Dear Rhea,Many thanks for your review. We are delighted to read you enjoyed your stay with us.

6/10 Okay

Effie

Travelled with partner
Liked: Cleanliness
Like most properties around S Ireland, there is no street number. Fortunately this hotel had a direction sign on the main road, otherwise we would have missed the turn off. Room was spacious though old fashioned. Breakfast was good & check out was quick.
Stayed 1 night in Aug 2023
Response from Ulick on 22 Sept 2023
Dear Effie,Many thanks for your review. We are thankful to read you enjoyed your stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable pillows and bed, room very 70s retro but clean, did not like having to use the skeleton key to lock/unlock. Cool at first but became cumbersome. Elevator very cool though.
Stayed 1 night in Sep 2023
Response from Ulick on 22 Sept 2023
Dear John,Thank you for your review. We appreciate your support and custom.

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities
PROS: Free parking, good diner, great customer service. CONS: Anyone could see inside your room through the door keyhole. Hotel is 20-minute car ride from Dublin city center.
Stayed 2 nights in Sep 2023
Response from Ulick on 22 Sept 2023
Dear Tania,Thank you for your review. We appreciate your support and custom.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
The West County Hotel is close to bus stop that runs you into town.(15 min max ) The staff at the hotel are very friendly and helpful with all your requirements. Breakfast was excellent. Highly recommend the West County.
Stayed 5 nights in Sep 2023
Response from Ulick on 18 Sept 2023
Dear Mark,Many thanks for your review. We are delighted to read you enjoyed your stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ulick on 11 Sept 2023
Dear Kevin,Many thanks for your review score. We are delighted to see you enjoyed your stay with us.

10/10 Excellent

Hollis

Stayed 2 nights in Sep 2023
Response from Ulick on 11 Sept 2023
Dear HollisMany thanks for your review score. We are delighted to see you enjoyed your stay with us.

10/10 Excellent

LUCILE, CHELMSFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, great breakfast and easy to get access to. Large room and bathroom. Short distance from airport was a plus for us on our way to visit the island.
Stayed 1 night in Aug 2023
Response from Ulick on 4 Sept 2023
Dear Lucile,Many thanks for your review. We are glad to read you enjoyed your stay.

10/10 Excellent

Valarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms. Big pub area. Great breakfast included
West county hotel pub
Stayed 2 nights in Aug 2023
Response from Ulick. on 4 Sept 2023
Dear ValarieMany thanks for your review. We are glad to read you enjoyed your stay.

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irish Hospitality at it's finest
When I first pulled up at the hotel I was disappointed by the appearance and was dreading what we would find inside, I was pleasantly surprised as although slightly dated the hotel was full of character and charm and very well kept. Every single member of staff was amazing and they couldn't do enough to make our stay enjoyable, from help with our plans, booking taxis, giving us a toothbrush for a forgetful member of the family, or just being attentive and welcoming. Justin and the his entire team are a real credit to the hotel, to Dublin and to Ireland, thank you so much for making us feel so very welcome and making our stay a memory to last a lifetime.
Stayed 2 nights in Aug 2023
Response from Ulick on 28 Aug 2023
Dear Brendan,Many thanks for your wonderful review. We appreciate your support and kind words. We hope you had a safe and pleasant journey home.

10/10 Excellent

SHEILA

Stayed 2 nights in Aug 2023
Response from Ulick on 28 Aug 2023
Dear Sheila,Many thanks for your review score. We are glad to read you enjoyed your stay with us and thank you for your support and custom.

6/10 Okay

raymond

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
$50.00 dollar cab to the airport. Ads make it look like a nice hotel because it's expensive and it's old, outdated, no a/c. out of the way area, not as advertised
Stayed 1 night in Aug 2023
Response from Ulick. on 21 Aug 2023
Dear Raymond,Sorry to read of your comments and review.

8/10 Good

Nicole

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy access to downtown via bus or taxi. Nice facilities with good breakfast and an easy lunch and dinner for connivence.
Stayed 2 nights in Aug 2023
Response from Ulick. on 15 Aug 2023
Dear Nicole,Many thanks for your review and feedback. We thank you for your support and hope you had a safe journey home.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Ulick on 15 Aug 2023
Dear Paul,Many thanks for your review score. We are delighted to read you enjoyed your stay with us.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff! Great bar! Great community!
Stayed 3 nights in Aug 2023
Response from Ulick. on 14 Aug 2023
Dear Meghan,Many thanks for your very kind review. We are delighted to read you enjoyed your stay with us and hope you had a safe journey home.

6/10 Okay

Stuart

Travelled with family
Liked: Cleanliness, staff & service
Fairly basic hotel but really helpful staff. Easy bus ride into Dublin.
Stayed 2 nights in Jul 2023
Response from Ulick. on 7 Aug 2023
Dear Stuart,Many thanks for your review and feedback. Thank you for your support and we hope you had a safe journey home.

10/10 Excellent

philippe

Stayed 2 nights in Aug 2023
Response from Ulick. on 28 Aug 2023
Dear Philippe,Many thanks for your review score. We are glad to read you enjoyed your stay with us and thank you for your support and custom.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ulick. on 7 Aug 2023
Dear Susan,Many thanks for your review score. We thank you for your support and hope you had a safe journey home.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Ulick on 7 Aug 2023
Dear Tim,Many thanks for your review score. We thank you for your support and hope you had a safe journey home.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
OK near Dublin
There is nothing to complain about with this hotel, it's just "tired" all around. But everything works, and the staff is friendly. Needs a major renovation, that's all.
Stayed 1 night in Jul 2023
Response from Ulick. on 1 Aug 2023
Dear Patrick,Thank you for your review and feedback. We hope you enjoyed your time in Dublin and had a safe journey home.

6/10 Okay

Erich

Travelled with family
Liked: Cleanliness
Not many Cafe and Restaurants within walking distance. Elevator was quite old and the decor was tired and dated.
Stayed 1 night in Jul 2023
Response from Ulick. on 24 Jul 2023
Dear Erich,Many thanks for your review and feedback. Thank you for choosing West County Hotel and we hope you had a safe and pleasant journey home.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable and easy stay.
We selected this hotel because we didn’t want to stay in the city centre of Dublin. Location is only 10-15 minutes by bus from Trinity College and the bus stop is across the road from the hotel. Huge car park if you have your own car. The hotel is dated but very clean and comfortable. We had breakfast each day - good variety and value for money. The bar downstairs does lunch and dinner and all meals were good. Reception staff were helpful and informative.
Stayed 4 nights in Jul 2023
Response from Ulick. on 24 Jul 2023
Dear Michelle,Many thanks for your review and feedback. We are delighted to read you enjoyed your stay with us. We hope you had a safe and pleasant journey home.

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ulick on 24 Jul 2023
Dear John,Many thanks for your review score. Thank you for choosing West County Hotel and we hope you had a safe and pleasant journey home.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Ulick on 24 Jul 2023
Dear BradleyMany thanks for your review score. Thank you for choosing West County Hotel.

10/10 Excellent

Cleo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Ulick on 10 Jul 2023
Dear Cleo,Many thanks for your review score. Thank you for choosing West County Hotel.

6/10 Okay

Shefik

Travelled with group
This was definitely a 3-star hotel. The staff appeared to be rushed off their feet, so did not have enough time for their guests. We had the worst fish and chips ever in their bar area. The hotel looked old and in need of a lot of TLC. The shower was accumulating water and not draining it quickly enough. Breakfast was ok, but not up to expectations. On the positive side, there was plenty of room to park the car and they obliged when we asked for fans, as it was very hot in the rooms. I couldn't in all honesty recommend it to anyone.
Stayed 3 nights in Jun 2023
Response from Ulick on 3 Jul 2023
Dear Shefik,Many thanks for your review and feedback. We will review your comments at management level. Thank you for choosing West County Hotel and we hope you had a safe and pleasant journey home.

8/10 Good

Darragh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent for the price. Compared to other Dublin hotels it is excellent value for money. Old fashioned but still more than functional. Only complaint to note is the heat, incredibly warm bedrooms
Stayed 1 night in Jun 2023
Response from Ulick on 26 Jun 2023
Dear Darragh,Many thanks for your review and feedback. We are delighted to read you enjoyed your stay with us.

10/10 Excellent

Jubilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Ulick on 26 Jun 2023
Dear JubileeMany thanks for your review score. We are delighted to read you enjoyed your stay with us.

10/10 Excellent

Darsie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and friendly staff. The breakfast was delicious!
Stayed 2 nights in Jun 2023
Response from Ulick on 26 Jun 2023
Dear DarsieMany thanks for your review and feedback. We are delighted to read you enjoyed your stay with us.

10/10 Excellent

Gerard

Liked: Staff & service, property conditions & facilities
Good for motorists
Stayed 1 night in Jun 2023
Response from Ulick on 26 Jun 2023
Dear Gerard,Many thanks for your review and feedback. We are delighted to read you enjoyed your stay with us.

8/10 Good

Raphael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value for money, friendly staff
Stayed 2 nights in Jun 2023
Response from Ulick on 21 Jun 2023
Dear Raphael,Many thanks for your feedback and review. We are glad to read you enjoyed your time with us.

4/10 Poor

Edward

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The coffee cold at breakfast and the service was miserable at breakfast.
Stayed 1 night in Jun 2023
Response from Ulick. on 19 Jun 2023
Dear Edward,Thank you for your feedback. We apologise for your experience. We will discuss this at management level to ensure an improvement on our services for guests.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great 2 night stay, there was ample parking,the rooms were very clean and tidy, and the staff were fantastic, I will definitely stay here again
Stayed 2 nights in Jun 2023
Response from Ulick on 12 Jun 2023
Dear David,Many thanks for your review and feedback. We are glad to read you enjoyed your stay with us. Thank you for choosing West County Hotel and we hope you had a safe journey home.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but kept up nicely. Very friendly and helpful staff. Restaurant and morning breakfast was very good. It was nice not having to pay each day for parking. Easy access to main thoroughfare.
Stayed 1 night in May 2023
Response from Ulick on 12 Jun 2023
Dear Bruce,Many thanks for your review and feedback. We are glad to read you enjoyed your stay with us. Thank you for choosing West County Hotel and we hope you had a safe journey home.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older hotel but kept up nicely. The staff was very friendly and helpful. Very nice restaurant and morning breakfast.
Stayed 1 night in Jun 2023
Response from Ulick on 12 Jun 2023
Dear Bruce,Many thanks for your review. We are glad to read you enjoyed your stay with us. Thank you for choosing West County Hotel and we hope you had a safe journey home.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Motorcycle friendly
Stayed 1 night in May 2023
Response from Ulick on 6 Jun 2023
Dear Karen,Many thanks for your review. We are delighted to read you enjoyed your stay with us.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is out of town, but convenient for yravel and a peaceful night. Food is great.
Stayed 1 night in May 2023
Response from Ulick on 29 May 2023
Dear JohnMany thanks for your review and feedback. We are glad to read you enjoyed your stay with us.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and a good value! Great restaurant with hotel.
Stayed 1 night in May 2023
Response from Ulick. on 29 May 2023
Dear TimMany thanks for your review and feedback. We are glad to read you enjoyed your stay with us.