CitizenM Hotels hotels in Fitzrovia, London

"It’s a lovely hotel and staff are lovely and room is good "

"Clean, sound proofed, great reception staff. Room service is available. Great location!"

"Perfect location for central London visit "

"C"

"The Grafton Arms met all expectations. Super friendly staff and modern comfortable rooms (excellent AC!). Great location with access to multiple tube stops and plenty of great dining options nearby. The pub below closes at 10-11, so late night noise is no problem. There is no lift, so the stairs could be challenging for some if you are staying on the 4th or 5th floor. "

"My stay was excellent. Great location with tube stop close by (Tottenham Court). Surrounding area is good. My room was a smaller one for solo traveler — it was well designed and comfortable. Smart design and full quality — would not hesitate to take this option again when traveling solo. Hotel is clean and well managed. "

"The staff was very accommodating and made the difference in our stay!"

"Excellent property - staying again at the end of the trip. Staff was super, neighborhood was quiet. Absolute gem!"

"I'm going to start off with my complaint, then go to my compliments. Complaint -- We had room 202 with a bathtub/shower combo. The bathtub is one of those elevated ones that sit about 4-5 inches above floor height. The floor of the bathtub was very slippery and there was no anti-slip mat/coating. And there was no grab bar or anything to grab onto when exiting the shower/tub except the thin glass plate on the side of the tub used to keep the water from splashing around the room. Compliments -- The hotel was in a perfect location for us. It's a 5 minute or so walk from the Tottenham Court Underground. It's a short distance from the British Museum. There are cafes and stores within a few minute walk. The place was extremely clean, the lobby, staircase, and room. Surfaces without dust, nothing on the carpet -- really nice. The hotel is quiet. It seems all the noise, inside and out ends at about 10:00 pm. Ammenities -- They have a Nespresso machine in the lobby and rooms with capsules provided. There's a discount for food and coffee purchased at the bakery next door. They have ONSITE, FREE, luggage storage which makes all the difference when you arrive hours before your room is ready or you are leaving hours after checkout. It was really perfect for us with the one exception of exiting the shower. We will stay here again "