Kyoto Hotel Guide. Hotels in Higashiyama Ward, Kyoto, Japan

"Great room for a family, great location!"

"The hotel was nice. I wish there was more fruit choices for breakfast. Otherwise I had a pleasant experience. "

"I would never stay here again. This is not a five star hotel. The rooms are beautiful but very small. There are no drawers or shelves so you have to live out of your suitcase. There is room for one carry on, another is simply in the way. Unlike other 5 star Japanese hotels who always have at least one English speaker on staff, they do not and communication is difficult. We endured the added insult of returning from 8 hours out of the hotel to our room undergoing cleaning. We wanted to wait in the lovely lobby and were told that we couldn’t and were escorted to the”guest lounge” which seemed to be a converted luggage area with room for 10 people and without even water available. They also offer a shuttle to the train station which is convenient because GO cabs cannot pick up at the hotel and other cabs take a while. We asked about reserving a set and were told it was first come, first serve and to show up 30 minutes ahead of time. This is not 5 star service. Again, there are much better hotels in Kyoto. "

"No one to help with luggage; front desk would not make dinner reservation--told to walk downstairs and do it myself; very small room; sink and vanity in bedroom area instead of the bathroom; no English television station; no view from bedroom to outside; charge for everything, for example the cappuccino at breakfast and ice at bakery; gym is very small, cold, bad smell, no water and no towels; service staff often unfriendly and unprofessional. Not recommended!"

"Our stay in Kyoto at this hotel was great overall. Lots of space and bigger beds than what we experienced in Tokyo. Breakfast was good, all of the amenities were great, and staff were all very friendly. The only critique I have is that there isn’t a drying machine. I assumed that when they listed they have a washing machine, a dryer is included. We had to dry our clothes in the shower room which they have this drying system but it’s not very good. They said it would take 1 hour for T-shirts and a bit longer for sweaters. It took us 12hrs and we still had to use the hairdryer for some of the damp clothes. I wish they would get a few dryers for the hotel. "

"Overall rating this hotel poorly for a number of reasons. First and most importantly the beds. Mattresses were way too soft or overused and sleeping there started causing back issues by day 3. We did ask the staff and they were helpful trying to fix the situation and although it improved (they changed the mattress pad) it was still uncomfortable. So if you don’t like soft or sunken mattresses I would avoid. Second is location. Location is fine in terms of how close it is to some tourist attractions but it is one the outer edges of the “nice” area and the neighborhood feels less inviting. It’s good if you want a bit of quiet but not ideal otherwise. The good: Staff like always in Japan was amazing. Rooms are cute and pretty, albeit small. Property is overall clean and cozy. "

"Lovely hotel. Great location. Staff very friendly. Room was compact .. as described by the hotel .. the bed is huge and really comfy and as the photos show on the website it literally fits wall to wall. This means you literally have to climb in and out from the bottom. Minimal hanging room for essentials and just enough room to have our suitcases on the floor. Room is modern and has amenities such as kettle / hairdryer. Small sofa to sit on. Would definitely recommend "

"very beautiful and typical Kyoto area and we appreciate it a lot. nice small hotel but ask a room on upper floor not ground. "

"A little bit of a walk from the train, but that just gives you more time to take in the sites. Overall, this hotel is great. Aesthetically, it’s top notch. We loved our room and have been talking about it long after our stay. The only knock I’ll give is that the staff felt annoyed when we asked questions. They were very helpful, but sometimes felt reluctant while answering questions or assisting us. That said, I wouldn’t let that deter you from staying here. Next time we’re in Kyoto (and hopefully soon!), we’ll gladly rebook here. "