10/10 Excellent
Yna, Peoria
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked twice after a very delayed flight. My first day was for a wk & I had to change rooms due to a faulty wire burning & as it happened, my daughter found a baby scorpion. That was not a pleasant experience & made us uneasy. However!! The hotel staff came & sprayed immediately before we entered the new rm. They really handled it with care & we are in a desert in spring for goodness sakes so it’s understandable. Our 2nd rm was amazing! Staff was amazing & checked in on us by text so it wasn’t invasive. 1 staff member in marketplace was completely rude. She worked the evening of 4/5. Older woman. She didn’t know how to make Starbucks drinks so she made it wrong. We politely let her know we didn’t like bringing drinks back, etc. trying to make it a light situation & as I was speaking she walked away. Said she followed the card. We’ve had the same drink everywhere so we knew it was off. People w/anxiety around stuff like that should not be handled like that. I also shouldn’t have to explain to her that it’s a vacation luxury to get Starbucks for my kids. She was really awful. Our second stay was in another amazing rm. When I called to ask for an early check-in, they obliged and let me know. I can come in now that they would have the room clean for me. The hotel staff is absolutely on point! The pool is clean. The towels are always stacked.the marketplace is so convenient. Taco trucks in parking lot. Beautiful lighting at night. Stuff to do on property. No problem w/doordash.
Yna
Stayed 2 nights in Apr 2024