5 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of One&Only Mandarina

5 out of 5
One&Only Mandarina
Riviera Nayarit, Nuevo Vallarta, Lo de Marcos, NAY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 79 out of 92 reviews" "
Rating 8 - Good. 7 out of 92 reviews" "
Rating 6 - Okay. 2 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelencia en todo
Stayed 2 nights in May 2024

10/10 Excellent

Jerry B, Pomonca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely breathtaking, the best I've ever experienced. It's expansive, requiring buggy rides from point to point, but the convenience of communicating with staff via WhatsApp makes navigation seamless. The responses are prompt, enhancing the overall ease of getting around the property. Plus, the food options are simply outstanding.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dragan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Michael, Miami

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from One and Only Mandarina on 15 Apr 2024
Dear Michael,Thank you for rating our services, we hope to welcome you again in the near future and change your perception to a more positive side.Regads

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from One and Only Mandarina on 15 Apr 2024
Dear Raul,Thank you for rating our services, we hope to have the opportunity to welcome you again in the future.Warm Regards

10/10 Excellent

Isamar

Stayed 3 nights in Feb 2024
Response from One and Only Mandarina on 15 Apr 2024
Estimado Isamar,Thank you for your comments, We hope to have the opportunity to welcome you again in the future.Regards

10/10 Excellent

Shibu

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional property with excellent service. The beauty of the hotel is unparalleled to anything in North America given that natural habitat it’s located in. Our host Jorge and Javier took excellent care of us. Unforgettable 2 dishes- the sea urchin risotto with abalone at the pop up Singapore restaurant and the simple but divine spaghetti pomodoro with charred shrimp at the Italian restaurant should be a must. These two dishes really speaks to your soul if you are a food lover. The vegetable from their garden pizza is also well done. The quality of this pizza and pasta is world class. The spa is top notch. Will be back.
Stayed 3 nights in Feb 2024
Response from Jessica Gomez on 16 Feb 2024
Dear Shibu,Thank you for sharing with us your kind comments, it makes us very happy to read you had such a wonderful vacation and that you enjoyed our delicious food.We hope to see you very soon!

10/10 Excellent

Jing

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super private and friendly staff who went above and beyond during our stay! Love every restaurant we visited! 5 stars all the way!!!
Stayed 4 nights in Jan 2024
Response from Jessica Gomez on 16 Feb 2024
Dear Jing,A very sincere thank you for sharing your comment, it makes us joyful to know we made you feel the magic in our service and that we exceeded your expectations like a 5 star.We hope to welcome you soon for another jungle stay!

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jessica Gomez on 28 Feb 2024
Dear Bobby,Thank you for qualifying us as excellent.We hope to welcome you again in a near future!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couple vacation
Exclusive, secluded, private and great services throughout the entire property. Well designed room, plenty of amenity to make for a great get away. Foods selections are healthy and thoughtful. Plenty to please the palettes and mesmerize the eyes. We recommend this property.
Stayed 3 nights in Dec 2023
Response from Jessica Gomez on 16 Feb 2024
Dear Bruno,Thank you for taking the time to give us your comments, we are happy to read you loved our property and that you enjoyed your room and food, it is an honor, and we are very pleased for your recommendation.We hope to receive you soon for another wonderful vacation!

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Stayed 4 nights in Nov 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing resort!!! We loved our stay at the Mandarina!
Stayed 4 nights in Nov 2023

8/10 Good

michelle, scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very tranquil and staff was very kind. It did take time to wait for food cart service to and from places since nothing is within walking distance which was annoying at times. Our dinner restaurant was canceled On of the nights too and not many other options to choose from. Overall it was a peaceful and very relaxing experience
Stayed 3 nights in Oct 2023
Response from One&Only Mandarina. on 7 Nov 2023
Dear Michelle,Thank you for your review, we are happy to know you enjoyed the ambiance of the hotel and the service provided by our staff members.Thank you as well for your valuable comments on dinner reservations, since they make us improve our guest experience. We hope to welcome you back in a future. Regards.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate
Stayed 3 nights in Oct 2023
Response from One&Only Mandarina. on 18 Oct 2023
Estimado Juan,Gracias por su reseña, esperamos recibirle en el futuro cercano para otra gran experiencia.Saludos.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from One&Only Mandarina. on 18 Oct 2023
Estimado Luis,Gracias por compartir su reseña, esperamos poder recibirle nuevamente.Saludos cordiales.

10/10 Excellent

Bouchra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from One&Only Mandarina. on 19 Jul 2023
Dear Bouchra,Thank you for your review, we are happy to know you had a great stay with us. We hope to welcome you again in the future.Regards.

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievably great service and attention to detail. Amazing property. Not very walkable if that’s what you are looking for, so you will be riding a lot in golf carts instead but they are very quick to pick you up and take you all over the resort. The spa and gym are amazing and the beach is beautiful. The villas are beautiful also and the food is great.
Stayed 4 nights in Jun 2023
Response from One&Only Mandarina. on 30 Jun 2023
Dear Stefan,Thank you for your review, we are pleased to read you had an amazing experience in One&Only Mandarina, and that you enjoyed the service, the property, the spa, the gym, the beach and the food. We look forward to welcoming you again in the future. Regards from Mexico.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I just spent 6 nights at O&O Mandarina for our 20th anniversary & it was incredible!! We stayed in Panoramic Treehouse #309 & it had amazing views. Our hosts, Angelita & Rodolpho, took care of our every need during our stay. We miss their kind & smiling faces already!! The whole staff was just amazing which made it so perfect!! From the cart drivers, cleaning service, room service, bartenders, spa service, dining service, to the seamless check out, it could NOT have been better. We are grateful for their impeccable service & kindness. The property was absolutely gorgeous with jungle as well as ocean views. Plan your visit now if you're looking for a private, peaceful & stunningly beautiful place to vacation!! Shout out to Sergio for taking such good care of us at the adult pool & to the in-house doctor that helped my husband with his stomach issues. Thank you❤️❤️❤️
Stayed 6 nights in Jun 2023
Response from One&Only Mandarina. on 26 Jun 2023
Dear Laura, Thank you for sharing your feedback, it is a pleasure to read you enjoyed your vacations with us and that your 6 nights for your anniversary were incredible!We hope to welcome you again in a near future. Regards from Mexico.

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from One&Only Mandarina. on 7 Jun 2023
Dear Aja,Thank you for sharing your review. We are happy to know you had a great stay with us. We hope to welcome you again in the future. Regards

10/10 Excellent

Scott, San Francisco

Stayed 4 nights in May 2023
Response from One&Only Mandarina. on 26 Jun 2023
Dear Scott, Thank you for your review, we are very pleased to know you had a great stay with us. We look forward to welcoming you in a near future. Regards.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from One&Only Mandarina. on 15 May 2023
Dear Tamara,Thank you for your review, we hope to welcome you again in the future. Regards.

10/10 Excellent

Mete, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money spent
Stayed 3 nights in Mar 2023
Response from One&Only Mandarina. on 29 Mar 2023
Dear Mr Mete,Thank you for sharing your feedback. We are pleased to read you had a great experience.We hope to welcome you back in a near future.Regards.

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from One&Only Mandarina. on 14 Feb 2023
Dear Kurt,Thank you for your review, we are pleased to know you had a great experience with us.We hope to welcome you in a near future.Regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Getaway
This place was amazing! The property itself is beautiful. Everything is surrounded by beautiful trees and flowers and every place seems to have this gorgeous view of the ocean. The staff is extremely nice and the service was fantastic! Everyone was very attentive, always smiling and really gave the impression that they loved being there.
Stayed 4 nights in Jan 2023
Response from One&Only Mandarina. on 1 Feb 2023
Dear Michael,Thank you for sharing your review. We are honor to read you had an amazing stay and that you enjoyed the property, the nature, the views and especially our staff.We hope we can welcome you once again in the future.Regards.

10/10 Excellent

Jordi, the woodlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Very private, beautiful, new and the service is second to none.
Stayed 3 nights in Dec 2022
Response from One&Only Mandarina. on 12 Dec 2022
Dear Jordi,Thank you for your amazing review. We are pleased to know you enjoyed your stay with us. We hope we can welcome you once again in the future.Regards.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full Privacy.
Stayed 1 night in Nov 2022
Response from One&Only Mandarina. on 24 Nov 2022
Dear Manuel,Thank you for sharing your review, we are pleased to know you experienced full privacy when staying with us, and that you enjoyed your vacations. We hope we can welcome you once again in the future.Regards.

10/10 Excellent

Edgar

Stayed 4 nights in Oct 2022
Response from One&Only Mandarina. on 24 Oct 2022
Dear Mr. Ambarchyan,Thank you for your review. We are pleased to know you had a great stay with us. We hope to welcome you once again in a near future. Regards from One&Only Mandarina.

10/10 Excellent

Jesus Ricardo Rivero

Stayed 4 nights in Jul 2022

10/10 Excellent

Chelsea

Stayed 4 nights in Jul 2022

10/10 Excellent

Julianne, San Francisco

Stayed 9 nights in May 2022

10/10 Excellent

Hussein

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The best
Stayed 6 nights in Mar 2022
Response from Guest Experience Team on 19 Apr 2022
Good afternoon Mrs. Levy, Greetings from the beautiful One&Only Mandarina, ¿Would you kindly help us with your email address please? We will be in touch shortly, Warm Regards.

10/10 Excellent

Liran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Life changing experience!
Honestly I can’t say one bad thing about this resort, from the service to the accommodations I give this place a perfect score!
Stayed 5 nights in Feb 2022
Response from One&Only Mandarina on 26 Apr 2022
Dear Liran, Thank you for your review. We are pleased to know you had a great experience at our Resort. We hope to welcome you once again in a near future. Regards.

10/10 Excellent

guillermo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
this place is amazing !!. Great service and banderas villa was so beautiful .
Stayed 2 nights in Jan 2022
Response from One&Only Mandarina on 26 Apr 2022
Dear Guillermo, Thank you for taking the time to share your review. We hope to welcome you once again in a future. Regards.

10/10 Excellent

Declan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I normally do not leave reviews but I have to this time. This was one of the most unbelievable places I have ever stayed and i have been lucky to stay in some of the worlds best places from the Burj in Dubai to the Four Seasons in Bali. This had everything. The staff do not know how to say no and the villas are top class. The mix of Jungle and the beach is quite unique and honestly breathtaking. If I was to give them some areas to look to improve - its only 1 year open so they are missing a few things like greeting you by name, the staff do an amazing job cleaning the rooms but they can be slow to come clean the room and their wines are outrageously priced. This place is not cheap to stay so I’m pretty sure most like a good bottle of wine but why would anyone pay 10X the cost of wine. A simple bottle of silver oak is over $500 which would cost $60 in the store. As a result, there were very little bottles being served which was a shame. Not sure of the logic here but it was disappointing. Ended up drinking a few $50 glasses of wine in the evenings. All in all, that is nit picking and the holiday was one if not the best we have been on. Well done to the team in Mexico and to the One & Only
Stayed 8 nights in Jan 2022
Response from One&Only Mandarina on 26 Apr 2022
Dear Mr Declan, Thank you for your review. It is a pleasure to provide you with an unforgettable experience. We hope to welcome you once again in a near future. Regards.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from One&Only Mandarina on 20 Apr 2022
Dear Antonio, Thank you for sharing your review. We hope we can welcome you once again in the future. Regards.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Let’s start with the positive… the hotel & location is stunning. The rooms are also very nice & spa it’s great as well. Now let’s get into the negative… they are seriously understaffed. You can only get around the property with the golf carts and there is always a wait of at least 15/20 minutes to pick you up and take you anywhere. It would be nice if they could provide you bikes so you could get around on your own if you want. The food is super overpriced and it needs some serious work. We went to the adult pool the first day and i forgot my spf in the room asked the guy that was there if they had any so i wouldn’t have to waste 30 mins going back to the room but they didn’t have any spf and didn’t know if the store sold it, I asked for some water and after 45 minutes nobody showed up so we left and went to the beach. Service there it’s better but still not up to the standards of a property of this level. You’re very secluded meaning it takes you 30 minutes to get to closest town and the store in the property doesn’t have anything aside of some clothes so definitely pack your essentials before. We had to leave prior to our departure date because our son had an emergency eye surgery but I literally had to call and email them multiple times to process my refund back to my card which took over 15 business days. Which seems unnecessarily long.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS AMAZING!!
Stayed 2 nights in Aug 2021

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax, unpack and enjoy this exquisite property!
A beautiful getaway in the jungle! Our 1st stay at a One & Only property & the quality of service is first class. Our butler Angel took care of our transportation needs, reservations & was friendly, helpful and professional. Our ocean Villa was well appointed and the plunge pool just a few steps away with views of the jungle & water. Getting a buggy wasn’t difficult until the last day when the property was at 90% capacity. Adult pool is fabulous and perhaps an adults only restaurant should be a consideration. Food quality and presentation were on point. Brenda in the spa gave me one of the best massages of my life! Celebrating my husband’s birthday here was fun and a chocolate piñata along with fruit and cake were a nice touch. This was the 3rd property on our 10 day vacation and O&O was relaxing as well as a place to meet some new friends!
Stayed 4 nights in Jun 2021

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful New Hotel - Lots of Activities
Beautiful Resort with a lot of activities, beautiful pools and beaches and very family friendly. Rooms are spacious, new and clean with beautiful views and lots of privacy. Drawbacks: You have to take a golf cart everywhere you go and it can take time to get one so you spend a lot of time waiting for rides. In the end, we packed to be away from the room for the whole day so we did not have to worry about travel time back to our room. Bottles/Glasses of wine are unreasonably expensive. Food was excellent with a lot of variety...Carao was our favorite restaurant...open for dinner. Breakfast is good and included in the room rate. Be careful if you have traveling in the rainy season...a lot of the hotel amenities close when it rains. It takes almost 2 hours to get to/from the airport but this should get better once the highway is completed. The horseback riding and zip lining are great and worth the cost.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2021

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Mexican resort
Simply amazing, the private beaches, incredible room(tree house), impressive service, and the food is good,...it can be better, and they should put a sushi place,but the best was the Italian...our 20 year anniversary, was spectacular...thanks guys..
Stayed 4 nights in May 2021

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Exceptional service, from our pick up at the airport Hector did and excelente service. And out Butler Hector and Thomas were the best.
Stayed 4 nights in May 2021

2/10 Terrible

Samuel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful natural environment and great amenities
Stayed 4 nights in May 2021

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best R&R in Mexico!
I just landed back home after a five day trip to this amazing property! I’m already itching to return. Stunning landscape, unique setting and top notch service. I highly recommend staying in one of their treehouse accommodations.The spa was also divine. Special shouts to some of the staff including Christian, Jonathan, Chewy and Mariano.
Stayed 4 nights in Apr 2021

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort. Still a few bugs to work out
My wife and I stayed at the One&Only Mandarina for 8 nights. The resort is amazing - fantastic location, nice beach, very private, good food, and a variety of things to do. There are a few things I think they will work out over time, including: removing the tables around the beach pool and replacing them with cabanas, some maintenance issues in some of the villas (we had a cabinet wall fall off during our stay), offering more coffee than just a small french press, and replacing items in the minibar more frequently. these items did not significantly take away from our stay - we loved the resort!
Stayed 8 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel were you have a lot of service for part of the staff. Excellent service and Excellent food at all of the restaurants around the resort.
Stayed 4 nights in Apr 2021