Montorfano Hotels

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Far too hot room. Garden view actually means view of car park and a hedge. “Home cooked croissants” for breakfast are actually frozen ones cooked on site. Restaurant far too expensive and simply not good enough - only for meat eaters - no choices for vegetarians. "

"Pool not open. Outside restaurant not open. Limited amenities "

"Beautiful hotel with amazing location & views. Great pool Room furniture was a bit old / too classy"

"Unfortunately the room had a very strong smell, it was offered replacement but it was in same condition we struggled to stay there the bed was making noice every time you move"

"Thé staff were great, friendly and helpful. We’re glad we stayed there and are looking forward to going again "

"We had one of the greatest times!"

"Wonderful and helpful staff, very clean and nice room"

"Good budget friendly place although the rooms were small and the shower is too small. I can't even fit in the shower, and I'm a slim, fit guy. Breakfast was very basic. The location was good and next to a lake. Staff were friendly "