Newhaven Hotels

"The staff were friendly, the setting beautiful, the pool clean and relaxing and the breakfast set me up to have a lovely stay. "

"Very enjoyable stay. Great room. Sadly did have have time for the spa; just had a view if it from my room."

"Decent for the price but no parking"

"We booked a superior double room, which is in theaon building. It was very tatty and in need of painting and updating. Very dated with a lack of plugs near the bed, none near the dressing table to plug in the hairdryer. One usb port. Dirty window dressings. A really old, dirty and damaged devine base. Breakfast was ok at best, not much choice and the mini chocolate muffins were dry or stale. The coffee was absolutely dreadful. The hash browns were oily and also not crisp because they had sweated to death underneath a cover. Scrambled eggs were like rubber. On a plus note the staff were great and the grounds had an amazing swimming pool. It was some and done for us overall and a premier inn is better! "

"Good location between Matlock and Matlock Bath. Parking was fine. Definitely a basic hotel. Rooms very small. Bathroom very dusty. Tea and coffee supplies were minimal. Staff had to be called for using a bell. Nobody on reception when we arrived. We never had breakfast or dinner at the hotel (plenty of places in the town). "

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have >£2 of charges which isn’t a lot of money in the big picture, but not something hotel guests should ever have to pay, especially when I hung up right away It was the local number I found that no one ever picked up. Bad."

"Wonderful room in a good location to the Botanical Gardens. Cosy, all amenities including toiletries and lovely fresh pastries with beverages in the morning. Highly recommend. You might get noisy students outside the building in the night though!"

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"Rooms are out dated and not clean "