Exterior

Reviews of Hampton Inn & Suites Orlando-North/Altamonte Springs

2.5 out of 5
Hampton Inn & Suites Orlando-North/Altamonte Springs
161 Douglas Avenue, Altamonte Springs, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 738 out of 1001 reviews" "
Rating 8 - Good. 169 out of 1001 reviews" "
Rating 6 - Okay. 40 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and comfortable beds
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Norman, Thank you for your kind words about Hampton Inn & Suites Orlando-North/Altamonte Springs! We're thrilled to hear that you enjoyed our comfortable rooms and beds. Providing a cozy and relaxing environment for our guests is our priority, and we're delighted that you had a pleasant stay. We hope to welcome you back soon for another great experience!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short and sweet. Enjoyed the quiet, clean, and welcoming atmosphere.
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Amanda, Thank you for sharing your delightful experience at Hampton Inn & Suites Orlando-North/Altamonte Springs! We are thrilled to hear that you enjoyed our tranquil and pristine setting. Your kind words inspire us to uphold our commitment to providing a warm and serene ambiance for all our guests. We look forward to welcoming you back for another wonderful stay!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean . Was remodeled since our last visit 3 years ago.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Colleen, Thank you for choosing Hampton Inn & Suites Orlando-North/Altamonte Springs again for your city visit. Our goal is to deliver an exceptional stay to every guest, and we thank you for recognizing our efforts. We are also glad you loved our clean and fresh accommodations. It was a pleasure hosting you, and we look forward to seeing you again soon for another beautiful experience. Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only hotel for Orlando visits. !
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Leslie, What an honor to be your exclusive choice for Orlando visits at Hampton Inn & Suites Orlando-North/Altamonte Springs! Your loyalty speaks volumes, and we're dedicated to ensuring each stay exceeds your expectations. Thank you for trusting us with your accommodation needs, and we eagerly await your next visit for more unforgettable experiences!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

jake

Hospitality
Stayed 4 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Jake, Thank you for choosing Hampton Inn & Suites Orlando-North/Altamonte Springs! We are delighted you experienced our hospitality. Your satisfaction is our priority, and we can't wait to welcome you back for another wonderful stay in Altamonte Springs!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

MARCY

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear MARCY, It is wonderful to know you enjoyed everything about your time at Hampton Inn & Suites Orlando-North/Altamonte Springs and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Kindly,Nicole HendersonGeneral Manager

8/10 Good

juan

Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear juan, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hampton Inn & Suites Orlando-North/Altamonte Springs. We look forward to welcoming you back on your next visit.Kindly,Nicole HendersonGeneral Manager

4/10 Poor

Kari

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelt in the bathroom, realized too late to involve the front desk, we checked in after 8pm to tired to be messed around we had a very busy day in Orange City with my son playing football! Could not use bathroom because afraid it was going to over flow! Reported to maid and front desk at check out hopefully issue will be dealt with for the next guest!
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Kari, We sincerely apologize for the unpleasant bathroom odor you encountered during your recent stay. We understand the inconvenience it caused, especially after a long day. While we appreciate you informing the staff at checkout, we regret not having the opportunity to address the issue immediately and offer a more comfortable solution. Your feedback has been shared with housekeeping and maintenance to ensure a prompt and thorough inspection of the reported issue. We hope you'll give us another opportunity to demonstrate our commitment to providing a fresh and relaxing environment for all our guests.Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good customer service
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Apr 2024
Dear Travis, Thank you for your lovely review of Hampton Inn & Suites Orlando-North/Altamonte Springs! We are delighted that you found our hotel impeccably clean and experienced exceptional customer service. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay for the price, good location to get downtown without paying the high cost of places down town
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear James, We are thrilled you enjoyed your stay at Hampton Inn & Suites Orlando-North/Altamonte Springs! Offering great value and a convenient location, we strive to provide a memorable experience for our guests. Thank you for choosing us as your accommodation choice. We look forward to welcoming you back for another wonderful stay.Kindly,Nicole HendersonGeneral Manager

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the room and the way it was layed out. We had to take a cold shower, hot water heater wasnt working . could have been a bit cleaner
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Julie, We are pleased you appreciated the layout of your room. However, we apologize for the inconvenience caused by the cold shower. Your feedback regarding cleanliness is valuable to us, and we'll address it with our housekeeping team to ensure improvements. Thank you for bringing these matters to our attention, and we hope you'll consider staying with us again for a more enjoyable experience in the future.Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Daneshka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Daneshka, We are happy you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Hampton Inn & Suites Orlando-North/Altamonte Springs.Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Marianne, Thanks for the outstanding rating! We are delighted your time at Hampton Inn & Suites Orlando-North/Altamonte Springs was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Kindly,Nicole HendersonGeneral Manager

6/10 Okay

Jennifer

Stayed 3 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Jennifer, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Kindly,Nicole HendersonGeneral Manager

2/10 Terrible

Karen

Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Karen, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope to have another opportunity to provide you with the superior hospitality you should always expect from us.Kindly,Nicole HendersonGeneral Manager

8/10 Good

Lia

Travelled with family
Clean and staff friendly, but could use some updating
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Lia, We're delighted you found our Hampton Inn & Suites Orlando-North/Altamonte Springs clean and staff-friendly! We appreciate your feedback about updating and will consider it for future improvements. Thank you for choosing to stay with us, and we look forward to seeing you again!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
I just want to say the staff were amazing friendly, helpful. Very clean and just great service Thank you so so much.Ruth cox
Stayed 4 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Ruth, We're delighted about your positive experience at Hampton Inn & Suites Orlando-North/Altamonte Springs. Our team takes pride in providing friendly and helpful service, and it's wonderful to know that it made your stay enjoyable. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Kindly,Nicole HendersonGeneral Manager

2/10 Terrible

Vijeet

Stayed 2 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Vijeet, We deeply regret any issues you encountered during your stay. Please accept our apologies, and we'd love to make it right by welcoming you back for a much-improved experience. Thank you for staying with us, and we hope to see you again.Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Lazaro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quiet, clean and seemed updated. And the check in counter staff was friendly and informing.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Lazaro, Thank you for choosing to stay with us and sharing your positive experience at Hampton Inn & Suites Orlando-North/Altamonte Springs! It's fantastic that you found our property quiet and clean. Our team works hard to provide excellent service, and we appreciate your kind words about our friendly check-in staff. We hope to see you again soon!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Martha, Lake City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast!
Stayed 2 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Martha, We're delighted you enjoyed the breakfast at Hampton Inn & Suites Orlando-North/Altamonte Springs! Providing a delicious start to your day is important to us, and we're thrilled that it met your expectations. Thank you for your kind feedback, and we hope to welcome you back soon!Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Cristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again. Hotel staff was great, especially the woman at the front desk with orange/red hair (she was so friendly and gave us great dinner recommendations.). Whole staff was nothing but friendly.
Stayed 1 night in Jan 2024
Response from General Manager on 3 Mar 2024
Dear Cristopher, We're thrilled you had a fantastic experience at Hampton Inn & Suites Orlando-North/Altamonte Springs! Our team takes pride in providing excellent service, and we're delighted that our staff at the front desk left such a positive impression on you. We look forward to welcoming you back again soon!Kindly,Nicole HendersonGeneral Manager

8/10 Good

Mike c

Liked: Cleanliness, property conditions & facilities
Clean but very noisy
Stayed 5 nights in Jan 2024
Response from General Manager on 3 Mar 2024
Dear Mike, We're pleased you found Hampton Inn & Suites Orlando-North/Altamonte Springs clean. We apologize for any noise disruptions during your stay. Your comfort is important to us, and we'll continue to work on ensuring a peaceful environment for all our guests. Thank you for your feedback.Kindly,Nicole HendersonGeneral Manager

2/10 Terrible

Kaitlyn

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Mar 2024
Dear Kaitlyn, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

CM VISTA DEL JARDIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 3 Mar 2024
Dear Guest, Thank you for the wonderful rating for Hampton Inn & Suites Orlando-North/Altamonte Springs! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah O. on 31 Jan 2024
Glenn, we are delighted that your stay was a 10 out of 10! We appreciate you leaving a review and we hope to see you again soon!

10/10 Excellent

Clemente, East Rutherford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it. It’s our second time here and we’re very satisfied.
Stayed 4 nights in Jan 2024
Response from Sarah O. on 31 Jan 2024
Clemente, we are so pleased you enjoyed your time with us! Thank you for taking a moment to leave us a review! We hope to see you again soon.

10/10 Excellent

FLOYD

Travelled with pets
Liked: Property conditions & facilities
Ckean
Stayed 4 nights in Dec 2023
Response from Sarah O. on 25 Jan 2024
Floyd, thank you for rating your recent stay. We are delighted that your experience was a 5 out of 5 and your found our hotel as clean as you should expect. We hope to see you back again soon!

8/10 Good

VINCENT

Stayed 1 night in Jan 2024
Response from General Manager on 21 Mar 2024
Dear VINCENT, We are happy you had such a lovely stay at Hampton Inn & Suites Orlando-North/Altamonte Springs! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.Kindly,Nicole HendersonGeneral Manager

10/10 Excellent

Lamaude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my place to stay! Breakfast was great love those omelettes! And the hotel smells amazing ! So clean
Response from Sarah O. on 25 Jan 2024
Lamaude, thank you for your kind review! We are so pleased you enjoyed your stay with us and found everything as clean and welcoming as it should be!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Even for a short, one night stay we appreciated the staff, a comfortable & clean room as well as good, hot coffee in the morning.
Stayed 1 night in Jan 2024
Response from Sarah O. on 25 Jan 2024
Thank you so much for taking the time to tell us about your stay. It is wonderful to hear you enjoyed your time with us! We hope to see you back again soon.

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some interstate noise but breakfast was excellent and room staff were right on top of our room needs.
Stayed 4 nights in Jan 2024
Response from Sarah O. on 20 Jan 2024
Evan, thank you for reviewing your recent stay with us. I am pleased to hear our staff was efficient in addressing your needs and that you enjoyed your time here, despite some road noise. We hope to see you back again soon!

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at Hampton Inns. The breakfast is amazing. The only negative thing I can think of is the lack of a big trash can. There’s only one small one in the bathroom. Comfy bed, quiet and big rooms. Highly recommend!!
Stayed 3 nights in Jan 2024
Response from Sarah O. on 17 Jan 2024
Angelica, we appreciate you taking time to review your recent stay! It is wonderful to hear you enjoyed the size of our room, the quality of our beds and the peace and quiet. We hope to have a chance to serve you again soon!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah O. on 16 Jan 2024
Andrew, we appreciate you taking the time to rate your recent stay. It was a pleasure to serve you and we hope to see you again soon!

10/10 Excellent

Melissa

Stayed 4 nights in Jan 2024
Response from Sarah O. on 16 Jan 2024
Melissa, thank you for choosing to stay at Hampton Inn & Suites Orlando-North/Altamonte Springs! It is wonderful to hear you enjoyed your stay. We hope to see you back again soon!

8/10 Good

giuseppe

Business traveller, Travelled with partner
Liked: Staff & service
all good
Stayed 2 nights in Jan 2024
Response from Sarah O. on 16 Jan 2024
Giuseppe, thank you for taking a moment to review your recent stay. We are pleased to hear it was a good visit! We look forward to serving you again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to I-4 so was easy to find. There was highway noise which was noticeable the first night but not thereafter. We were there for a soccer tournament and the hotel was close to all 3 fields that we visited. There were restaurants within walking distance. The offered breakfast was adequate. The personnel were all very friendly and accommodating. I would return to this hotel without hesitation. It is located about 30-45 min. from the various amusement parks.
Stayed 3 nights in Jan 2024
Response from Sarah O. on 11 Jan 2024
Robert, thank you for taking the time to review your recent stay. It is wonderful to hear our staff treated you well and you enjoyed your time with us! We hope to have the opportunity to host you again soon!

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sarah O. on 10 Jan 2024
Lawrence, we appreciate you rating your recent stay. While we are pleased you had an above average experience, we would love to have the opportunity to serve you again to make your stay the 10 out of 10 we strive for with our guests!

10/10 Excellent

Georgina

Travelled with family
Stayed 2 nights in Dec 2023
Response from Sarah O. on 10 Jan 2024
Georgina, thank you for taking a moment to rate your recent stay. We are pleased your experience was a 10 out of 10! We hope to see you back again soon.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sarah O. on 6 Jan 2024
Nancy, thank you for taking the time to rate your recent stay! We are happy to hear your experience was a 10 out of 10 and we hope to see you back again soon!

10/10 Excellent

Carmelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean breakfast was amazing
Stayed 1 night in Dec 2023
Response from Sarah O. on 31 Jan 2024
Thank you, Carmelo, for reviewing your recent stay. It is wonderful to hear everything was as clean as you should expect and that you enjoyed our breakfast! We hope to have the opportunity to serve you again soon.

2/10 Terrible

Zarinah

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Front desk worker was whispering when he talked asked him to speak up, he didn’t and I had to keep asking him what he said. Thermostat in my room did not work. Tried to switch me to a smaller room. I had two beds and they wanted to switch me to a king bed room. I did want to sleep with my mom or sleep on a couch. Will never stay here again. Will write multiple reviews. I AM FREEZING IN THIS ROOM
Stayed 1 night in Dec 2023
Response from Sarah O. on 6 Jan 2024
Zarinah, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you faced with the thermostat and room change. Our team genuinely aimed to accommodate you in light of the sold-out situation, but we understand the preference for two queen beds, and we regret any discomfort caused by the alternative room arrangement. Your feedback is crucial, and we assure you that we're actively working to address the thermostat issue to prevent such incidents in the future. We value your patronage and hope to have the chance to welcome you back for a more enjoyable stay.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Clen and comfortable. Very friendly staff at the front desk.
Stayed 2 nights in Dec 2023
Response from Sarah O. on 2 Jan 2024
Thomas, thank you for taking time to review your recent stay with us! We are very pleased to hear you found our hotel clean and comfortable, and that our front desk treated you well. We hope to serve you again soon!

8/10 Good

Stein Erling

Stayed 1 night in Dec 2023
Response from Sarah O. on 16 Jan 2024
Stein Erling, thank you for taking a moment to rate your recent stay with us. We hope to have the opportunity to serve you again and take your experience from good to exceptional!

10/10 Excellent

Delano Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sarah O. on 20 Dec 2023
Thank you, Delano Isaac, for taking the time to rate your recent stay! It is wonderful to see you enjoyed your time with us. We hope to see you back again soon!

10/10 Excellent

Yiniola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah O. on 19 Dec 2023
Yiniola, it is wonderful to hear your stay was a 5 out of 5! We hope to serve you again soon!

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was quite a bit of noise both Saturday and Sunday nights. There seemed to be at least one possibly two men talking or arguing loudly. At one point I thought I heard a radio transmission and several thumps. Also on multiple occasions there were individuals just sitting outside the side doors in their vehicles as we left.
Stayed 3 nights in Dec 2023
Response from Sarah O. on 14 Dec 2023
Marcy, we appreciate your positive review despite the noise you experienced. We hope you will give us the opportunity to serve you again soon!

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2023
Response from Sarah O. on 14 Dec 2023
Melissa, thank you for taking a moment to rate your recent stay with us! It is wonderful to hear you enjoyed your time and we hope to see you back again soon!

10/10 Excellent

Sheryl

Stayed 1 night in Dec 2023
Response from Sarah O. on 14 Dec 2023
Sheryl, thank you for taking the time to rate your recent stay! It is wonderful to hear you enjoyed your time with us and we hope to see you back again soon.

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sarah O. on 14 Dec 2023
Hussein, thank you for taking the time to review your recent stay! We are pleased to hear you enjoyed your time with us, but hope you will give us the opportunity to serve you again and turn your good experience into an exceptional one!

10/10 Excellent

Migdalia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows, quiet AC , great staff and excellent breakfast.
Stayed 2 nights in Nov 2023
Response from Sarah O. on 25 Nov 2023
Migdalia, thank you for sharing your positive feedback! We are delighted to hear that you enjoyed your time with us, from the quality of our beds to our staff and breakfast. We look forward to welcoming you back soon!