London Hotel Guide - St. James's Square hotels in London, United Kingdom.

"Everything advertised is what you get, and then some!!! Breakfast buffet was amazing and good value. The staff in breakfast dining room were sensational and quick to assist with any request. Doorman we interacted with was welcoming and charismatic which made leaving or entering the hotel a good start or finish to the day. The concierge took me for a tour showing me rooms that are closed off to guests. If you have an interest in the history of the building and Whitehall areas it is well worth your time. We stayed 6 nights and hopefully in time we can stay again."

"It was lovely."

"my single room was comfortable , clean and a trifle small. The staff were helpful and efficient. Was very satisfied by the standard overall. it was unfortunate that one of the main lifts was not working so reaching the higher floors could be slow. "

"The biggest issue we had was the cost of the room and the actual worth of said room. We had room 1414, was supposed to be panoramic views of the city. Instead, we got to look into the adjacent building and all the apartments or rooms that people occupied. there was a major privacy concern, and we kept the blinds closed most of the time. Mainly because we knew if we could see them naked then they could definitely see us. aside from this the cleaning was sometimes good sometimes bad, very inconsistent. the balcony wasn't truly a balcony had 3 walls on it and sat back so no view at all but that giant white building. An, our two rooms had large floor to ceiling windows that looked into one another, so felt more like redlight district than anything else... at a cost well over 3k US dollars id stay somewhere else or don't pay for the 2 room panoramic views of 1414"

"Great hotel as a solo traveller. Booked as i was seeing a show up in the town. Location was amazing and the walls are sound proof so i slept like a baby! The breakfast looked amazing but i didn't purchase as the night before I bought myself some fresh croissants, juice and fruit from Sainburys across the road so i could have breakfast in bed! The hotel did provide coffee, tea and a kettle so it was perfect for what i needed. The bed was super comfy and the TV was great. Although i couldn't pair it with my phone which was a bit frustrating. But not a deal breaker. The only downside to my whole experience was the lady who was initially at the check in desk when i arrived. Check in wasn't until 3 but i had contacted the property to ask if an earlier check in was at all possible as the show i was seeing was starting at 2.30pm. The night manager was so helpful and explained if my room was ready i could check in early, and if it wasn't they could keep my bags safely for me. When i arrived and asked if this would be possible the lady at the front desk told me there would be a £10 early check in fee. I showed her the email I'd had from the night manager and she very quickly changed her tune and said there wouldn't be a charge. I felt like she was trying to get extra money from me for her own benefit as i had not seen anywhere else about an early check in fee. Would 100% recommend staying here and will be back next time i come up to town. Location was perfect. Room was immaculate!"

"Room was fine, Concierge was good Staff at breakfast were rude. They were not helpful, the selection was poor, I asked for veggie sausages, no response. Please improve staff and breakfast "

"Great location, slightly smaller room than expected but very clean and nice"

"Breakfast and "club" lunch/dinner offerings were terrible, and the staff could not bother to be friendly. "Adults" are not considered 17 and over, but rather 12 and over so as soon as I got there, I was asked to pay extra for my 15-year-old. The early check in fee at 2pm was also charged despite the claim that no additional charges would apply if the room was ready, which it was. The room itself was nice enough but one can easily see through the clouded glass to watch everyone go to the bathroom and take a shower - unacceptable. "

"*Air cleaning effective, room didnt lock, no soap refill in my shower. Clean facilities and easy to use. Good shops nearby "