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Reviews of Panoramica Garden

3 out of 5
Panoramica Garden
Calle de la Longuera, s/n, Los Realejos, Tenerife

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 251 reviews" "
Rating 8 - Good. 103 out of 251 reviews" "
Rating 6 - Okay. 72 out of 251 reviews" "
Rating 4 - Poor. 27 out of 251 reviews" "
Rating 2 - Terrible. 7 out of 251 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Christopher

Stayed 3 nights in Jan 2024

4/10 Poor

Christopher

Travelled with partner
Hotel has limited parking. May be risky to park outside of hotel grounds even if you are lucky to find something... Rental cars are an easy target. Busy streets and no where nice walk near the hotel. The water on the island is no good. Hotel does not provide drinking water except at dinner. You need to go and buy your own. The smell of smoke is everywhere in this hotel, Had to move rooms as it smelt so bad. Management insisted it was a non smoking room... however they provide ashtrays in the room for guests. No signs anywhere not to smoke. No areas in the outside areas for non smokers. Some people smoking in hallways. This is essentially a smoking hotel and is encouraged.. free bus to the city is fine.. but check times. Generally this whole area is not great... very heavy traffic and unless you enjoy just sitting on chair in the sun, not much to do. On a day trip up the mountain by rental car we were robbed. All our documents were taken including passports. Fortunately they took the money and threw the bag in a ditch. We had a "samsung smart tag" in the bag and after 2-3 hours found it with most of the documents left in the bag. Met someone else the same day who was also robbed - damage to their car. researching the internet getting robbed is routine on this island. Be very careful. We changed our flights to leave asap and will never be back.
Stayed 4 nights in Jan 2024
Response from Fernando Cejas, director on 18 Jan 2024
Buenos dias Sentimos mucho lo ocurrido al cliente, pero le informamos, que el parking es gratuito y limitado, no tenemos espacio, para 300 o 400 vehículos, cuando se llena el parking, hay que aparcar fuera del hotel , que si hay zonas para aparcar.Con respecto a los olores de tabaco ,todas las habitaciones y zonas comunes interiores son de no fumadores y estan señalizadas, solo se puede fumar en zonas comunes y exteriores. Eso no quita que haya algún cliente que no cumpla las normas establecidas y fume donde no debe, pero eso es muy dificil de controlar. Por lo demás que hay mucha gente y que desgraciadamente le robaron al cliente en una excursión , Sintiendolo mucho ,poco puede hacer el Hotel, salvo atender al cliente , para una solución.Saludos Fernando Cejas.

8/10 Good

Bazil

Travelled with family
Stayed 6 nights in Dec 2022

4/10 Poor

rodrigo, madrid

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall hotel was just ok, nothing to highlight
Stayed 1 night in Feb 2022

8/10 Good

L

Liked: Cleanliness, room comfort
The hotel is on the less touristy side of the island close to Pierto de la cruz. There is a beautiful walking tour on the coast just under the hotel. The breakfast is quite wholesome but a bit basic. The view from the room is quite spectacular. The staff is quite nice and helpful. The hotel itself is clean but certainly gives you the feeling that it hasn't been refurbished for a while.
Stayed 2 nights in Dec 2021

8/10 Good

Kristen

Liked: Cleanliness, room comfort
The staff was friendly. The hotel was clean and rooms cleaned daily. The beds were not as comfortable as I would like. Our room had a beautiful view, and we never had trouble finding a parking spot.
Stayed 4 nights in Dec 2021

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, room comfort
Well worth a stay, will hopefully return next year
Very enjoyable litttle stay. Easy check-in process, nice gentleman on reception. Hotel grounds and rooms are impeccably kept. Very clean and I think the room was newly painted. We had a mountain facing room, which had sun on the balcony early on. Room had a little kitchenette in it and a good sized bathroom. The hotel is dated, you cannot get away from that but it is well kept and cleaned. There was no entertainment offered, covid was blamed for this and we were told it would start again in January. The pool was being renovated when we were there. I've seen past posts about the hotel and I don't think they're particularly honest. Food was more than sufficient, although I would say they cater for the Spanish / German Market but there was plenty of choice really. There was car parking available on site and up the road if it got too busy. All in all, its a nice little base for a few days in the North of the island and I'll definitely be going back. In fact, I have stayed here a number of years ago and paid for the sea view. The room seemed larger this time, don't know if it was or not or just how your memory goes. Mountain view for me again next time.
Stayed 2 nights in Nov 2021

8/10 Good

Herman

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Izabela

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our experience at the hotel Panoramica was not good. When we arrived the wi-fi didn't work for 5 days of stay as there was no internet. Breakfast was always the same option, there were no varieties. The same thing at dinner the employees were not very happy doing the work, they were making a lot of noise with the dishes it was very unpleasant.
Stayed 5 nights in Oct 2021

10/10 Excellent

Rogério

Liked: Cleanliness, room comfort
Nice!
The room had an amazing view, the staff was really helpful, the breakfast was great, nice garden and pool.
Stayed 1 night in Dec 2020

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were extremely pleasant and helpful. The room was exceptionally clean as were the common areas throughout the hotel. Facilities were good, fantastic uninterrupted sea views From the balcony and there was free WiFi. The food was very good value and offered a wide choice of “home style” dishes - only 8 euros for dinner from the self service buffet, including wine. There was also a regular courtesy bus from outside the hotel to Puerto De La Cruz which operated daily. Overall a very satisfactory and pleasant stay.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great hotel has everything you need, plantiful breakfast, decent hairdryer in the bathroom
Stayed 1 night in Dec 2019

8/10 Good

Rostislav

Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panorámica
Housekeeping could be improved, nice breakfast. Great value for the money
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
We stayed here for a weekend as we were going to a wedding. We were only there from late evening on the friday and left early Sunday, we used the hotel just as a base. We found the staff to be very helpful and friendly. The room was spotlessly clean (fixtures and fittings dated but perfectly adequate). We had breakfast included and with a choice of hot and cold food which was great, maybe not the same options as other hotels we have stayed at but it was good and plenty of it. I'm not sire if i would stay here again but purely because i have no real desire to visit Tenerife again. I think if you just wanted a base so you could explore it would be perfect. Great value
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in quiet area - hrly shuttle to local beach -(blue flag, black sand, lovely) and town. Friendly knowledgeable staff. Spotless spacious rooms. We preferred room with mountain view as gets sun this time of year. Would definitely stay again.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2018

8/10 Good

Nimer

Liked: Staff & service
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The Spanish go there!
Spanish folk who want to holiday in Spain go there and stay at this establishment so its obviously a good place to go. The Breakfast menu is ample and should be ok for most dietary requirements. The 70's decor smacks you in the face as soon as you step inside. Clean clean clean!
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We chose the room with a see view and it was clever. The view was really fantastic. We were lucky to stay at the 12th floor :) The breakfast choices were all week the same it should be better.
Stayed 7 nights in Feb 2018

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rock N Roll Party
Had a brilliant time. Room was lovely, had everything we needed, fridge, hairdryer, loved the shower. Los Realos was only a 5 min walk and was a lovely place
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

8/10 Good

Adrian, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, value for money
Lovely atmosphere, amazing views. Shops, bars, restaurants close by. Very uncomfortable beds, bit too loud if your room is facing the pool and bar area. Sufficient and tasty breakfast.
Stayed 20 nights in Aug 2017
Response from Fernando Cejas. on 16 Sept 2017
Thank you very much for your comments.

10/10 Excellent

Tkalcec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is nice, food was good, staff was kind..
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet clean hotel
Perfect stay. Lovely quiet hotel, very clean. Amazing buffet breakfast... Free bus down to Puerto de la Cruz.... Would definitely come back.
Stayed 7 nights in Jul 2017
Response from Fernando Cejas on 16 Sept 2017
Thank you very much for your comments.

6/10 Okay

Karl , uk

Liked: Cleanliness
ok hotel but In the wrong location
The hotel was pretty average but in the wrong location. We did have a free bus into town which did help. The food was ok but we never knew what we were eating as it wasn't translated into English. We did ask in reception on our 1st night but nothing ever happened. Would of preferred to stay in the South of the Island where the airport was. We had to hire a car as the transfer costs were too high. Also the weather seemed to be better there.
Stayed 10 nights in Jul 2017
Response from Fernando Cejas. on 16 Sept 2017
Thank you very much for your comments.

6/10 Okay

Guy, France

Disliked: Property conditions & facilities, room comfort
cheap and cheerful
We took the hotel because it was affordable. And I would say it is a reasonably priced hotel. There are fun things to do nearby, and the drive to the volcano only took an hour. The beds were not comfortable and the room was cold all the time with no way to heat it. There was comfortable seating in the photos on line, but not in our room. There was breakfast available in the deal, but the food quality matched the zero charge. There were renovation works underway in the next room involving a kango hammer drill and other power tools, and as we could hear people walking and talking beside our room, above our room and below our room, you bet it was noisy!

8/10 Good

matt, London

Liked: Cleanliness, staff & service
Pretty good, a bit of a trek to the beach though.
As advertised our room came with an ocean view. The downside to that is we were on the north side of the building, in January, so we didn't get any sunlight. It also got pretty cold in the evening. The hotel is quite a distance from any beaches, although there are some beautiful costal paths very close by. The room came with breakfast, which was incredibly busy. It wasn't bad, but it was a mad house and we skipped it at some point to find a better experience.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Old and tired .
Noisy in apartment as the ground extract goes through each room . Breakfast is disappointing . Bread stale

10/10 Excellent

Edita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Chica!!
Nice people,very friendly and kind.

6/10 Okay

sha, ireland

If your looking for a more chilled relaxed environment this location is for you.. I took my husband there for our 5th year anniversary, more stable for the Golding oldies as we were the youngest there!!! The hotel is nice fresh towels and beds made everyday great views from balcony, food ok, Didnt get in the pool as it needed to be cleaned, lovely swimming pools near the beach €5 pay in per person 6/7 swim areas including small pools for kids 10:00 until 5:00 plenty of sunscreen needed as it's very hot in this area, hotel half hour from airport €40 in taxi, 15 mins on bus €1.45 down to the square couple of Irish pubs.... English very poor in Puerto Cruz....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice time,friendly staff
Really appreciate helpful staff, friendly atmosphere... place not to far from the beach and touristic attractions.nice area. Food was OK. Nice view from the room. I could come again to that place:))

10/10 Excellent

Vasyl, Kyiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain view
Nice location. Close to Loro parque. Cheap. Free Wi-Fi (near Reception). Clean. Good meals (breakfast, dinner). Helpful staff.

6/10 Okay

Tina

Disliked: Staff & service
Hotel is well past it's prime, catered to an elderly clientele, and limited desk service was available before8am or after 9pm. We could not get receipt or anything when checking out at 730 am. In room wifi was sporadic, and very slow when it was working. Acceptable value for the price.

6/10 Okay

Robert, Edinburgh

Liked: Cleanliness, staff & service
Positive
Stay ok without euphoria.

6/10 Okay

Tom, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good standard for the money we paid,free hotel bus to near city and nice view on the ocean.
Balcony view

2/10 Terrible

sara , london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel too far from beach
Hotel staff did not brief us as guests e.g entertainment or other services available at hotel - bowling ally, bar- charoke-excursions, checked documents handed us a card with meal times and key. It would have been great to have some information on arrival-later realised staff did infact advise other guests on what was available. Didn't find reception staff as helpfull. Hotel felt lifeless!!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
ok but could be better
breakfast was nice but not many changes .no nice reasturants around only1 which was 0 ratings .dinner looked okay .the swimming pool was outside and it was a little cold it could of been indoors...places around are 5 star rating .beds could all been in one room to make it easier for us..good idea about the bus going to the town centre ...bedding had bad quality sheets and no raditaors and got very ill because of that...

6/10 Okay

Visitor, Newcastle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Basic Hotel in need of Updating
Isolated, but if you have a car it is a great base for exploring the non touristy areas of the island. There is a free bus into Puerto de la Cruz. In need of a complete refurbishment.Everything is very dated and the furniture is uncomfortable if you plan to stay in for the day...good for bed and breakfast and then travelling to explore/visit local towns. The hotel attracts a lot of elderly clients, so no problem with unruly/noisy children.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean Hotel in peaceful location
An enjoyable stay in a peaceful location away from the 'holiday crowds'. A good location to tour the North Coast and close to Loro Parque & Puerto de la Cruz. Good views over surrounding area. Car essential to tour area.

10/10 Excellent

Scenario, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great place to stay for a quiet getaway. Food simple but good.

8/10 Good

Visitor, County Durham

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Panoramica Garden
Second visit. We hope to return in November. A convenient, pleasant and well priced hotel. The hotel needs updating as it seems stuck in the 80's. decor and furniture in particular. We like the quiet, the atmosphere and the Spanish "feel" of the place. No drunkenness, loud music or crying children. Food is fine, it is varied and typically European, not aimed at British tourists...we like this. The staff are helpful and cheerful. We hire a car at the airport as it is a fair drive to the hotel. Although the hotel has sea views there is no actual access to a beach. We would recommend car hire, although there is a free bus to and from Puerto de la Cruz.

6/10 Okay

david, j

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dated hotel nowhere near a beach
Hotel is spotlessly clean and the staff welcoming and friendly but is just in the wrong place. There is no nearby beach and the local shops, cafés and restaurants do not appear to cater for foreigners. Food was cold and tasteless and when we tried eating out we're met with indifference at some places. Is cheap though and provided you are happy to travel by car or bus could be a useful base.

8/10 Good

Chuckbob, 'Murica

Liked: Cleanliness, staff & service
Solid bang for your buck
Average age of guests is probably 60. I am in my twenties so my girlfriend and I felt awkward during breakfast and dinner. The food is mediocre but with it being included in the price of the room it made our stay in Tenerife very cheap. Decent location. Shuttle service to and from Puerto de la Cruz provided by the hotel ran multiple times a day. Swimming pool was not heated as advertised. Considering we were only at the hotel for breakfast, a late dinner and sleep it was perfect for us. Also... We paid extra for half-board. Don't pay for it because they don't check ;)

2/10 Terrible

Mementomori, England

Disliked: Property conditions & facilities, room comfort
Waiting for Godot
We were lulled into a false sense of security by the vibrant, verdant location photography and reviews which waxed lyrical about the atmosphere. Upon arrival, you are taken straight back to the 80s, replete with eerie dirty yellow manchester, ancient cooktops, tiled floors and the obligatory in-room bidet for those all-too common encounters where toilet paper simply isn't enough. Whilst there was a wide variety of breakfast victuals, none required us to avail ourselves of our teeth, and the combination of militantly aggressive pandemonium during serving rush hour (0830-0930) and faint background noise of other guests smacking their lips and gumming their food didn't make for the best start to the day. The demography of the clientele strongly suggested Panoramica is less a holidaymakers' resort, and more an 'end of the line' institutional facility designed as a half-way house to smooth the passing from this life into what one can only assume, in no uncertain terms, to be purgatory.
The Sedentary Activities Board
The (Green Neon) Pearly Gates

8/10 Good

Paolo, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Too short !!!

6/10 Okay

Barbara, London

good value for money
The majority of guests appeared to be able bodied elderly / retired persons. All meals provided were very good. Rooms basic but very clean.