Upper West Side Hotel Guide - Romantic Hotels in Upper West Side, New York

"Property is somewhat dated but location is great. "

"The staff are just so friendly and helpful. Big shout out to Miracle at the front desk. She was just so kind, pleasant and helpful. A fantastic person and real credit to the hotel."

"Always a pleasure"

"No to both. We were given a voucher that only allowed us to get a coffee and one type of pastry, although they had many others available. It was like being on a welfare line. For a high end hotel charging five hundred dollars a night, that is unacceptable. When we made the reservation, they said you get a continental breakfast for free. What we got was far from that."

"Fantastic spot! From Naomi at the front desk, to the clean and easy rooms, to the breakfast at Mille-Fuille, we loved our stay here. Would come back in a heartbeat. Great value and easy access to subway!"

"Arrived at 11:45pm. Small issue with my booking and the front desk attendant not only refused to hear me out but them denied me my booking. I was left to find a new hotel after midnight, a single woman, traveling alone. Fortunately, Management heard my complaint the next morning and offered a full refund. This hotel has been great for me in the past—great location and nice rooms. But unfortunately, I can’t book there again after this experience with one of their Staffers. Hope this is an isolated incident."

"Perfect place for a family stay"

"Luxury hotel"

"This property is beautiful, and the room was thoughtfully designed with everything needed for a comfortable, luxurious stay. The valet and doorman were exceptionally kind and helpful, and it’s truly a dog-friendly hotel. The location is excellent, very safe and just minutes from Central Park in Columbus Circle, with everything you need within walking distance. The restaurant likely offers one of the best views in the area, and the food was outstanding. Service, however, was a bit slow, with longer wait times even for simple requests like water. That said, the staff remained warm and friendly throughout. I would highly recommend making a reservation at the restaurant. The gym was small and often quite busy. "