Cap Cana Kid friendly Holidays

Room was beautiful...clean. The staff was hospitable and friendly. The food and activities need serious upgrades. Great for work and excursions. Cook your own food.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

The whole experience was magical! The rooms, the people and their hospitality was unimaginable. We will definitely be going back there! A special mention of Ryan and Abby who do exceptional work in making each and every guest feel more than welcomed and acoomade all their requests.

The staff was outstanding, always friendly, courteous and helpful.

The staff was outstanding, always friendly, courteous and helpful.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

The whole experience was magical! The rooms, the people and their hospitality was unimaginable. We will definitely be going back there! A special mention of Ryan and Abby who do exceptional work in making each and every guest feel more than welcomed and acoomade all their requests.

Room was beautiful...clean. The staff was hospitable and friendly. The food and activities need serious upgrades. Great for work and excursions. Cook your own food.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

The staff was outstanding, always friendly, courteous and helpful.