Betws Gwerfil Goch Hotels

"Amazing place. "

"Great place to stay."

"We had a wonderful stay at IXORA. The location is perfect, right next to the lagoon and hills, offering beautiful views. Our room was spacious, clean, and very comfortable. We spent some time in the hotel spa, it was incredibly relaxing and definitely worth the fee. As dog owners, we really appreciated the pet-friendly atmosphere and the outdoor garden, which was perfect for short morning walks. The staff were all very friendly. The only minor suggestion for improvement would be the addition of a drinking water refill station for guests. Overall, highly recommended!"

"Nice spacious but dated room. No window as only French doors so had to wedge open to let air in. Shower was great. Breakfast nice enough. Not sure I’d want to be there when it was busy tho "

"If you don’t want to stay up till early hours of the morning, best to book somewhere else. We paid a high amount for the room to find we was above the bar with music playing till early hours of the morning."

"Lovely hotel. Room was small but comfortable. Only negative is that the room was cold when we arrived. It took the plug in radiator a few hours to warm up"

"A lovely warm welcoming room, that was clean and tidy. I stayed here for work and it was lovely"

"Really clean, beautiful setting and friendly staff. The food was good too. The only reason for dropping a star was the pool facilities. They felt a little tired and in need of some proper maintenance. The lockers and changing areas were quite ropey – with outdoor shoes effectively allowed right up to poolside. There’s only one shower in each changing room, and in the ladies there’s just a single private changing space sectioned off with a shower curtain. What impacted our stay most was that the pool is only accessible via an outdoor route. On both visits we had to run back across the car park in wet swimsuits to return to our room to shower and change. It also meant we didn’t make use of the pool after checkout. Checkout was 10:30am but pool access was available until lunchtime, which would have been lovely in theory. However, as a family of four staying one night, the bedroom facilities were so good that we just couldn’t justify showering and getting ready in the gym changing rooms."

"Unfortunately if you book a room through anyone other than the hotel then the spa facilities cost extra and the availability of the sessions in the spa are limited to 12 people at a time and are usually booked days in advance. To be charged extra for the spa after booking into a hotel advertised as hotel and spa, I was quite shocked. They will also charge extra for a towel and significantly extra for a robe. The rooms aren’t services unless requested, which we didn’t read until our second evening after wondering why the room hadn’t been serviced. If you wanted extra coffee and tea, it is an additional £5 per tray… the rooms are cramped in tightly and there is no telephone in the room so if you have any queries, then you have to walk a long way to find help. Such a shame as the location was great and the lady on the reception was very friendly but it is way too expensive for what you get here, I would advise to look elsewhere. "