Front of property

Reviews of Silversands Hotel

3 out of 5
Silversands Hotel
3 BURLINGTON ROAD WEST, Blackpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 51 reviews" "
Rating 8 - Good. 16 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Stayed 2 nights in Dec 2022

6/10 Okay

ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a lot olddated run down hotel
Stayed 2 nights in Oct 2022

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel !
Silversands hotel was very clean and, i was made very welcome. Free parking, which is a blessing! (I usually avoid hotels that charge) comfy clean room, good breakfast . Nice polite staff. Good all round experience. Well impressed!
Stayed 2 nights in Oct 2022

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service
The hotel very good the bedroom i good size bathroom a bit small food fantastic staffs very friendly. The bed to soft i think the bed needs up dating
Stayed 2 nights in Oct 2022

8/10 Good

Susan

Stayed 2 nights in Sep 2022

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away with the hubby.
Went with my hubby for a weekend break. The hotel was nice and clean comfortable beds nice room. Cant comment on the evening meal as we only had breakfast which was very nice plenty of choice and adequate. Entertainment was good and the staff were very friendly. Would definitely stay thete again.
Stayed 2 nights in Aug 2022

8/10 Good

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay would definitely stay here again
Stayed 1 night in Aug 2022

10/10 Excellent

lorraine

Stayed 1 night in Aug 2022

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant hotel. Very friendly staff, evening entertainment was brilliant, bingo at 8 then cabaret singer 9-11. My kids Loved it here. A view of the sea from our room and a 2 minute walk to the beach and a 5 minute walk to sands castle water park which was fantastic. Would definitely recommend
Stayed 2 nights in Aug 2022

4/10 Poor

David

Stayed 3 nights in Aug 2022

8/10 Good

SUSAN

Stayed 4 nights in Aug 2022

10/10 Excellent

Lucinda

Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, clean and very friendly staff. Would definitely stay again. Apologies to other residents staying for the screaming from our granson who wasn't feeling well, hence why we left early Sunday morning without breakfast. X
Stayed 2 nights in Aug 2022

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very small rooms with dirt & hairs in the bed couldnt move in the shower had to come out the bathroom to wipe after use of toilet not very good for big people or people with disabilities wouldnt recommend staying at sliverlands hotel again.had to book a other hotel as wasnt nice clean or friendly would like a refund as didnt stay for the 2 night's i booked it. was that bad even hear the next door snooring the beds was clapsing over all bad place to stay wouldn't recommend
Stayed 2 nights in Jul 2022
Response from Richard - Manager on 3 Aug 2022
Thank you for spending the time to review your stay at the Silversands Hotel, Blackpool. We always appreciate feed back and try our best to resolve issues, in this case no opportunity was given to the hotel to resolve any issues, as you had packed up and left before telling anyone of your problems. If we have a room that was not serviced or was dirty then this is not how the room should be presented and if you had reported it to reception we would of had an opportunity to check the problems. As no report was made then we can not verify the problems you say were present. If your a person with disabilities or a big person, then people usually contact the hotel before their visit with requests, and if we can accommodate the requests then we will do our best. Our number one complaint is people complaining about other people, again we can not be held responsible for other people snoring during the night. The Silversands Hotel offers a very friendly service to our guests, we help people with information about Blackpool, disability aids, diet requirements, and offer a great entertainment program. We are a very friendly hotel and go above and beyond to ensure that the customers have a great stay.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Lorraine

Travelled with group
Disliked: Staff & service, amenities
un helpful staff other than shirley behind bar. wont stay again. meet some nice people staying there.
Stayed 3 nights in Jul 2022

10/10 Excellent

Susan

Stayed 3 nights in Jul 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

sheila

Travelled with partner
Liked: Cleanliness, staff & service
easy to park and close to tram and bus stop
Stayed 2 nights in Jul 2022

10/10 Excellent

Simon

Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff fantastic great atmosphere in hotel
Stayed 3 nights in Jun 2022

6/10 Okay

denis

Stayed 2 nights in Jun 2022

8/10 Good

Susan

Stayed 2 nights in May 2022

10/10 Excellent

Lynn

Stayed 1 night in May 2022

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed spacious family room. Breakfast was quick and a good selection. Will definitely go back.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Traditional Blackpool hotel, warm welcome from reception, rooms are very clean, enjoyed the entertainment in the evening. Thank you.
Stayed 3 nights in Apr 2022

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location yet still nice and quiet. Clean and tidy. Friendly, helpful staff and a great full english 😊
Stayed 1 night in Apr 2022

6/10 Okay

Ruksana

Stayed 2 nights in Mar 2022

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff and nice location. My only criticism would be the lift that jolts. It made my companion very nervous
Stayed 3 nights in Oct 2021

8/10 Good

M

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and our twinbedded room had ample space. The food was enjoyable except for the soup which on both nights was just coloured water! This was a let down. The breakfast was really good with a choice of one or two eggs. The young waitresses were very friendly and competent. All in all a good stay
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed in Blackpool a hundred times this hotel is the best. Staff were amazing thanks
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRIENDLY STAFF AND THE BREAKFAST WAS FIRST CLASS
Stayed 3 nights in Jul 2021

10/10 Excellent

KAREN

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so lovely and friendly and we had really nice weekend...thank you all
Stayed 2 nights in May 2021

8/10 Good

Carol

Stayed 2 nights in May 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

8/10 Good

Terence

Liked: Cleanliness, staff & service
ilversands in September
Whilst some may consider the hotel to be dated, which it is, it's spotlessly clean and in very good order throughout. Furthermore, the owner and in fact all the staff are exceptionally friendly, especially Colin on reception/bar. We only stayed for two nights, one of which we played bingo (a new experience for the pair of us) and watched the cabaret act Phil DeVere. We wasn't expecting much but Phil played very well to the audience and kept us all entertained with a variety of comedy and song, and the bingo was thoroughly good fun..! What's more this doesn't seem the type of place to host stag/hen parties, so the clientele were generally all either families or retired. It is like stepping back in time to be honest but in a very pleasant way. We thoroughly enjoyed it ..!
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Shell, Sunderland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and tidy and the pictures they show is exactly like the hotel Colin is amazing and funny the owner is really nice also beds are comfortable and the staff are really nice
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Dave

Travelled with family
Liked: Staff & service
Ok
The fella couldn’t do enough for us, clean enough, WiFi not bad, has parking. Right near the big one. Breakfast decent.
Stayed 1 night in Jul 2020

6/10 Okay

dean

Disliked: Room comfort
More Care and Attention
The hotel is situated in a quiet part of Blackpool . Adequate parking . Check in was straight forward . The room was a double with a partial sea view . The sea view was as stated . The bed was a massive let down . I am only 5 foot 8 inches yes my feet hung over the bed .We were on the 3rd floor . We had little or no sleep because of this . In fact we did not stay for the 2nd night . The breakfast is poor . The bacon was the size of a wafer biscuit ( 1 rasher ) . The hash brown was not cooked on both sides , the fried bread was burnt and the toast was freezing cold . Change the beds and take more care with better ingredients then this hotel would be adequate for the price per night
Stayed 2 nights in Jul 2020
Response from Richard - Manager on 4 Aug 2020
All the beds are of a standard size at the Silversands Hotel, we have never had any complaints about a standard full length bed before. This person is talking a load of nonsense, or perhaps his feet are 2 feet long (excuse the pun). If you want more food for your breakfast all you need to do is ask. Some people have scrambled eggs, poached eggs, extra bacon, extra sausage, any combination, all you need to do to get what you want is ASK. Its not a problem, the staff are there to serve you. If you want more toast, you again only have to ASK. The breaskfast we serve is of a very high standard and we offer a large range of combinations. Due to COVID extra precaustions now have to be implemented to keep everyone safe, We feel that the Silversands Hotel goes above and beyond to now implement a safe enviroment for our guests and we try very hard to maintain a good level of comfort and service throughout the Hotel.

10/10 Excellent

Amy

Stayed 2 nights in Jul 2020