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Reviews of Hilton Bournemouth

4 out of 5
Hilton Bournemouth
Terrace Road, Bournemouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Yasmin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t clean at all. Really disappointed in my stay and wish I had stayed somewhere else for the amount paid
Stayed 1 night in Apr 2024

10/10 Excellent

Fateha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing! Service at reception was underwhelming
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showing signs of wear and tear. The Hilton is in a great location and has good facilities. From our recent experiences with hotels in Bournemouth - they are still impregnated with depression in a post Covid world several years down the line.
Stayed 2 nights in Mar 2024

8/10 Good

Chris

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Sarah&Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Adam

Stayed 2 nights in Feb 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Staff could be a bit more friendly but was a good stay otherwise.

6/10 Okay

Gyles

Travelled with partner
Liked: Cleanliness, amenities
Guests expected to pay for the use of the pool / Although ‘very’ quiet we walked out of the Sky bar due to waiting for drinks table service. Although we approached the bar they said someone will be with us soon but decided to leave 20 minutes later.
Stayed 2 nights in Feb 2024

10/10 Excellent

GARRY

Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Really nice stay. Cannot fault it at all
Stayed 2 nights in Jan 2024

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location is perfect
Stayed 2 nights in Jan 2024

4/10 Poor

Victor

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Many things didn’t work on the property including heating which during the cold week in Bournemouth it was not very pleasant. Also, the staff at the front desk was really unreliable and didn’t answer the phones on most occasions. Some things didn’t work like the outlet for the shaver in the bathroom. For the price the hotel charges customers should receive a much better class of service.
Stayed 7 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Robyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I payed extra to stay in this hotel expecting it to be good. I couldnt use the spa facilities because the pool was freezing cold. The hot tub was also freezing cold and my bedroom was also freezing cold. I was told id get a full refund and i didnt. Not happy at all with the stay. Honestly iv had a better experience in travel lodge ! So dissapointed. This was a surprise for my daughter anf was totally ruined.
Stayed 1 night in Jan 2024

10/10 Excellent

jacelyn

Stayed 3 nights in Jan 2024

8/10 Good

Jackalyn

Liked: Cleanliness, property conditions & facilities, room comfort
variable service
the stay was good and the staff service in the restaurant was very good. However I left a pair of diamond earrings in the safe. On calling the hotel I got the answer that I have to go and collect them and they refused to send them by registered post even if I paid for it. As I live two hours drive away this is not possible to collect. I'm extremely disappointed in the reaction.
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton
Hotel in ideal location with parking All clean and good working areas
Stayed 1 night in Jan 2024

6/10 Okay

Stella Mary

Stayed 2 nights in Dec 2023

10/10 Excellent

Arooma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

J.F.Hutton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Husband 80th birthday celebration.
Stayed for one night as 80th birthday celebration for my husband. Everything was fantastic. The staff from the cocktail bar, downstairs bar, restaurant and reception were friendly, welcoming and very helpful. After an excellent night's sleep in the king size bed, we thoroughly enjoyed a delicious buffet cooked breakfast where everything one could want for breakfast was provided. The check in and check out system was easy and quick. We'll definitely want to visit again.
Stayed 1 night in Jan 2024

10/10 Excellent

Xanthe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Marti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have used this hotel on a couple of occasions when visiting Bournemouth. Each time the staff have been amazing, very friendly and helpful. On my last stay, there was a party in the hotel and the music was extremely loud. I was located on the 7th floor and could hear it until the early hours, making it difficult to sleep. Other than that, my stay was very pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful!!!!
We had an overnight stay here, our room was ready early, the receptionist was friendly. It was a lovely room, so comfy and a great location. Breakfast was cooked beautifully. The whole experience was wonderful for our Christmas outing, love to go back again!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, breakfast is excellent too
Stayed 1 night in Dec 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Daryl, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Lorraine, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Soraya

Stayed 1 night in Dec 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Soraya, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Sameer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was lacking a bit at reception in terms of greeting people could do with a refresher on how to greet paying guests. Staff at breakfast & dinner however where excellent kind and courteous especially a chap called Marco he is a shining example of how Customer service should be done, well done Marco! Room was good few maintenance issue but were resolved quickly and efficiently. Spa was excellent had two treatments me and the Mrs, Naomi is very good masseuse. Overall good in areas but can be improved in the smaller details. Would use again 4/5.
Stayed 3 nights in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Sameer, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

4/10 Poor

julie

Travelled with family
Disliked: Cleanliness, staff & service
Not great, rude and unprofessional
The receptionist was extremely grumpy, no customer services capability at all. We got into our room and had only been there 5 minutes when a Hulton employee walked straight into our room with an iron. There was no knock, pretty uncomfortable for two women!
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Julie, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 Terrible

Caroline

Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Caroline, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and pleasant. However, unhappy with breakfast- many things weren't available such as smoked salmon, melon and other fruit. I asked and their excuse was "waiting for delivery". I paid a lot of money for breakfast (around £15) so the least they could do was ensure there was supply. If not, offer an alternative rather than do nothing!
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Raymond, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Rachel, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,good service and everything was easy and straightforward,only downfall was the shower…dreadful shower head
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Aaron, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Neily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Two night stay. I would like thank the hotel staff in Level 8 over both Wednesday & Thursday evening. You were all excellent. I would also like to say how brilliant Ed & his colleague were on Thursday night. such lovely polite gentlemen.
Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Neily, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Nick, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Colin

Stayed 1 night in Nov 2023
Response from Hilton Bournemouth team on 13 Dec 2023
Dear Colin, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hilton Bournemouth team on 9 Nov 2023
Dear Richard, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 Terrible

Adam

Stayed 1 night in Oct 2023
Response from Hilton Bournemouth team on 10 Nov 2023
Dear Adam, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Muzhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel very modern also very clean, Fantastic Location, Good restaurant, Really liked everything and friendly staff too .. Will for sure stay here again 😊
Stayed 2 nights in Oct 2023
Response from Hilton Bournemouth team on 9 Nov 2023
Dear Muzhar, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

6/10 Okay

Tara

Stayed 1 night in Oct 2023
Response from Hilton Bournemouth team on 9 Nov 2023
Dear Tera, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Claire

Stayed 2 nights in Oct 2023
Response from Hilton Bournemouth team on 17 Oct 2023
Dear Claire, Thank you for your recent stay and for taking the time to write a review. We are delighted to hear that you have enjoyed your stay with us and we hope to welcome you back in the near future. Kind regards,

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Hilton Bournemouth team on 17 Oct 2023
Dear John, Thank you for your recent stay and for taking the time to write a review. We are delighted to hear that you have enjoyed your stay with us and we hope to welcome you back in the near future. Kind regards,

8/10 Good

Travel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hilton Bournemouth team on 6 Oct 2023
Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Houlday
When we first walked in the Hotel was this beautiful aromatherapy smell made us feel happy and calm the atmosphere was peaceful . The welcome we received was 10/10 The young man all dressed in a nice suit Was happy & smiling , nothing was to much truble you could ask him anything he was only to happy to help. We have never felt this sort of welcomei & service before.thankyou . The Bedroom was very comfortable & clean they even had a hairdryer and iron in our room.👍😀 Clean towels every day, spa dressing gown 's and slippers waiting Slippers fitted me but not my Husband he need a man size 12 . Spa treatments was a little bit expensive For us to try so we used the pool ,sauna & Jacuzzi which was lovely. Breakfast was amazing Catered for everyone full english, pastry's Fresh fruit , yogurt , pancakes, cerials Fresh orange juice, kiwi spinage cucumber lime smoothy which was my favourite. Very Clean restaurant ,very friendly staff always pleased to help. There is parking in hotel car park £15 a day Would have liked it to be a bit cheaper Thankyou to all the staff for a stress free very happy 3 day break definitely be coming back for a longer break Only 5 min walk to beach town park Thankyou
Stayed 3 nights in Sep 2023
Response from Hilton Bournemouth team on 4 Oct 2023
Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hilton Bournemouth team on 4 Oct 2023
Dear John Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

6/10 Okay

Robert

Stayed 3 nights in Sep 2023
Response from Hilton Bournemouth team on 6 Oct 2023
Dear Robert, Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel staff lovely friendly. Local to every where. Shops bars beach parks ect
Stayed 1 night in Sep 2023
Response from Hilton Bournemouth team on 28 Sept 2023
Dear Denise, Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hilton Bournemouth team on 6 Oct 2023
Dear Susan, Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team