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Rating 10 - Excellent. 1122 out of 1960 reviews" "
Picked us up at airport. Driver was excellent. Room was clean & very comfortable. We were only staying for one night before going on a cruise. Convenient to airport & cruise terminal.
Dear Tammy,Thank you for sharing your positive experience at Tru by Hilton Ft. Lauderdale Airport! Providing a pleasant environment for our guests is our top priority, and we're thrilled that we met your expectations. We can't wait to welcome you back for another enjoyable stay!
6/10 Okay
ALRICA
Travelled with family and small children
28 Apr 2024
Meet
ALRICA
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Alrica,We appreciate your review and would like to ask for more details on your stay so we can share your feedback with our teams. We seek to keep improving and earning repeat stays from our guests. Please let us know how we can help.
Dear Preeti,We're delighted to hear you had a good time at Tru by Hilton Ft. Lauderdale Airport. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.
Dear Evelyn,Thank you for being a loyal guest at Tru by Hilton Ft. Lauderdale Airport. We appreciate your compliments and are glad you enjoyed your recent stay. Please come back and see us again anytime!
Dear Richardson,Thank you! We know there's nothing better than a spotless room and great staff to return to after a busy day, so we are thrilled you were impressed. Your lovely five-star review is appreciated, and we look forward to welcoming you back again to Tru by Hilton Ft. Lauderdale Airport.
Always stay at the Tru By Hilton ; always the same excellent service and clean rooms per usual breakfast options always 10/10
Whitney
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Whitney,Thank you! It's always a pleasure to welcome you back to Tru by Hilton Ft. Lauderdale Airport, and we are delighted you continue to be impressed with all we have to offer. Your kind comments about our spotless accommodations, wonderful service, and delicious breakfast are appreciated and will be shared with the team. We look forward to welcoming you back for many more years to come.
Bed is comfortable. Pillows were great. Area outside was noisy with trucks and trash collection
David
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear David, Thank you for choosing Tru by Hilton Ft. Lauderdale Airport for your recent getaway. While we are thrilled to hear that our comfortable beds and pillows were a highlight of your stay, we are saddened to hear that outside noise affected your time with us. We do hope you'll consider staying with us again when you're in the area.
The shuttle from the airport was quick and easy to arrange. The check in process was quick and staff were warm and welcoming. We were able to book a shuttle to the cruise terminal for the morning!
Jeremy
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Jeremy,Thank you for your review and for giving us a perfect rating! We're delighted our hospitable team left a memorable impression on you, and we're thrilled you took advantage of our convenient shuttle service. It was truly a pleasure having you here, and we hope you return the next time you visit Fort Lauderdale.
The shuttle service was absolutely a joke! The dispatch person was rude and no shuttle ever came. The room we were given was not cleaned so we had to go to the front desk for a new one. But after that all was fine.
Athena
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Athena,Thank you for taking a moment to let us know about your recent experience staying with us. We apologize for any inconvenience with our accommodations or service. Our team will review your concerns and address any issues accordingly. We hope you will consider staying with us again if your travels bring you back to the area.
Dear Magid,It was a pleasure having you stay with us, and we appreciate your comments. Thank you for complimenting our clean facilities and helpful team. We are glad you chose Tru by Hilton Ft. Lauderdale Airport, and until we see you again, safe travels.
Customer service in this place had to improve it’s not at the same level the hotel is.
Steve
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Steve,Thank you for choosing Tru by Hilton Ft. Lauderdale Airport and for taking a moment to provide your review. While we are pleased to see your five-star rating, we regret to hear that our customer service did not meet the high standards we strive to uphold. Your comments are crucial for guiding our improvements in this area, and we look forward to welcoming you back in the future.
Dear Henry,Thank you for visiting Tru by Hilton Ft. Lauderdale Airport. We are glad our hotel's convenient location worked well for your travel needs. Please stay with us again the next time you are in the area.
Dear Alla,Thank you for allowing Tru by Hilton Ft. Lauderdale Airport to host your recent stay. It's wonderful to hear you had an enjoyable experience, and we appreciate you taking the time to share your positive rating. We hope to have the opportunity to welcome you back the next time you're in the area.
10/10 Excellent
Rene
Travelled with family
24 Apr 2024
Liked: Amenities
All good.
Rene
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Rene, Thank you for choosing Tru by Hilton Ft. Lauderdale Airport. It's wonderful to hear you enjoyed your stay, and we hope to see you again soon!
Great hotel, close to the airport and close to restaurants
Natividad
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Natividad,We appreciate your review of your Tru by Hilton Ft. Lauderdale Airport stay. It's fantastic you found our proximity to the airport and local restaurants so convenient! Thank you for sharing your experience. We hope you choose us again on your next visit to Fort Lauderdale!
Dear Wiggy,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you, and we look forward to seeing you again soon at Tru by Hilton Ft. Lauderdale Airport!
4/10 Poor
Davia
22 Apr 2024
Disliked: Cleanliness
Le falta mucho a la habiatacion, no tiene nevera, cafetera..
Davia
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Davia,Thank you for sharing your feedback. While we currently do not offer refrigerators and coffee makers in our rooms, we appreciate you bringing this to our attention. We will consider your input as we strive to enhance our amenities and guest experience. We hope to welcome you back in the future.
Dear Yossie,Thank you for your review and for giving us a perfect rating! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. It was truly a pleasure having you here, and we hope you return the next time you visit Fort Lauderdale.
Dear Christian,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come see us again soon at Tru by Hilton Ft. Lauderdale Airport.
10/10 Excellent
LaVera
Travelled with family, Travelled with family and small children
Dear LaVera,It's always a pleasure to hear that our guests have had an enjoyable experience! From all of us at Tru by Hilton Ft. Lauderdale Airport, thank you for taking the time to share your positive rating, and we hope to have the opportunity to host your next visit to the area.
10/10 Excellent
Kathy
Travelled with partner
21 Apr 2024
Great. Had them hold luggage.
Kathy
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Kathy,Thank you for choosing Tru by Hilton Ft. Lauderdale Airport and sharing your five-star review. We are happy our team was able to help make your visit so enjoyable, and we look forward to welcoming you back for another great experience.
We liked the location to the airport but it was a 20 minute Uber ride to the Hollywood Beach Boardwalk area.
Mary
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Mary,It was a pleasure hosting you at Tru by Hilton Ft. Lauderdale Airport! We're glad our proximity to the airport worked well for your trip, and we hope to see you again soon.
6/10 Okay
Michael
Travelled with family
20 Apr 2024
Liked: Cleanliness, staff & service
The room was ridiculously small and no furniture to speak of.
Michael
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Michael,Thank you for taking the time to leave a review. Your feedback will help us improve the experience of future guests, and we thank you for sharing your concerns with us. We hope you will consider staying with us again soon as we work hard to improve ourselves as a destination.
10/10 Excellent
Jesus
Business traveller
20 Apr 2024
Liked: Property conditions & facilities
Great stay!
Jesus
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Jesus,Thank you for choosing Tru by Hilton Ft. Lauderdale Airport! Our team is delighted you had a wonderful stay with us and appreciate your feedback. It was our pleasure to host you during your recent visit, and we hope to see you again for another memorable experience the next time you are in the area.
6/10 Okay
Daniel
19 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The main problem was that no one answered the phone. we called for over an hour to get someone to answer to get someone to send an airport shuttle. No one ever answered so we had to get a cab. Rooms were clean and comfortable.
Daniel
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Daniel,Thank you for sharing your experience. We're glad to hear that you found our rooms clean and comfortable. However, we regret the inconvenience you experienced with our communication regarding the shuttle service. We are addressing this to ensure better responsiveness in the future. We appreciate your feedback and look forward to an opportunity to serve you better during your next visit.
Dear Henry,We appreciate your perfect rating! It is wonderful to see that our team's attention to cleanliness added to your experience. Our guests are the best part of what we do, and it is always great to see such great feedback.
Dear Desiree,Thank you for choosing Tru by Hilton Ft. Lauderdale Airport! Your satisfaction is important to us, and we're glad we could contribute to your enjoyment. Our team hopes to have the opportunity to host you again soon.
Dear Melina,We were happy to provide you with clean, comfortable accommodations, and we're glad you appreciated the airport shuttle. If your travels bring you back to town, please come see us again at Tru by Hilton Ft. Lauderdale Airport!
All first rate except we where in hold for a long time to get a shuttle to hotel
Mark
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Mark,Thank you for taking the time to leave a review. We're pleased you overall enjoyed your stay, and we will use your feedback to help us improve the experience of future guests. We hope you'll visit us again soon.
It's close to the airport and offers 24/7 coffee and tea. Room was nice and clean. Also allowed for an early checkin.
Daniel
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Daniel,Thank you for choosing to stay with us and for taking a moment to provide your review. We are pleased to hear that our location, amenities, and standard of cleanliness all met the mark for you on your recent visit. Our team looks forward to welcoming you back to Tru by Hilton Ft. Lauderdale Airport for another five-star experience!
8/10 Good
Lisa
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
There is NO pool, no laundry facilities, no place to eat except for a quick breakfast and you have to go to sister hotel for amenities.
Lisa
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Lisa,Thank you for reviewing your recent stay with us. Although we're delighted to earn your mostly positive review, we apologize for falling short of your expectations regarding our amenities. Rest assured, your suggestions will be taken into consideration as we strive to continuously make improvements for our great guests. It would be our pleasure to host you again next time you're in Fort Lauderdale for a truly exceptional experience.
This property is a little off the beaten path and the surrounding area does not seem safe, but the hotel itself is very clean and a great price
Marlene
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Marlene,Thank you so much for the review. We are pleased to hear you had a five-star experience with us and enjoyed our clean accommodations and unbeatable value. We hope you'll visit us again soon.
This was our second stay, and we enjoyed the stay as well as the transportation from and to the airport.
Weronika
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Weronika,Thank you for choosing Tru by Hilton Ft. Lauderdale Airport and for taking a moment to share your five-star experience! We are delighted to hear that you had an enjoyable visit and utilized our airport transportation. Thank you for returning to stay with us; we look forward to welcoming you back again in the future!
Excellent front desk service. Everyone was friendly and check in was a breeze even with the large amount of people waiting.
Courtney
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Courtney,We enjoyed hosting you at Tru by Hilton Ft. Lauderdale Airport. Our goal is to deliver friendly and attentive service, so we're delighted to read about your experience at check-in. The pleasure was all ours, and we look forward to seeing you again.