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"This hotel is amazing. The staff are warm and welcoming and the rooms are divine. After staying one night, we rebooked to stay again on our way back through. We’d stay here again and again. "

"it is near all the good places..the people working there are nice. We had everything we needed"

"All good. Keep it up!!!"

"Service was 💯 "

"I think the staff were very friendly and helpful."

"Great location and breakfast. Very helpful staff. Perfect"

"Wonderful and friendly staff. Very clean!"

"The staff is incredible. They are attentive, hard working and go out of their way to make sure that everyone is happy and have what they need. The standard rooms are tiny and outdated. We were moved to a larger, renovated room and it was perfect. The restaurant is excellent. Food is fresh and service is exceptional. Welcome drink and desert was lovely and the parting gift was a nice touch. Reserved transport from the airport directly with the hotel. Very convenient, reliable and efficient. No need to haggle at the airport. The driver waits for you in arrival section with your name on a sign. "

"Everything about this hotel works perfectly. The location, rooms, staff and food are exactly right. The manager, Alex, is happy to "go the extra mile" to make sure that you have what you need and that you're well looked after. His team is friendly, helpful and all seem to be very happy. This is the fourth time I have stayed at this hotel, and it won't be my last. Location-wise, you are in easy reach of Hoan Kiem lake, good eating places and, if you're feeling brave, the train street. I just need to say and extra 'thank you' to Alex. I don't think the word 'no' is in his vocabulary and this attitude just takes the stress out of business travel in Hanoi. When a promised delivery failed to arrive, it was Alex who go on the phone to DHL to find out what was happening and then made sure that when it did eventually appear it was sent on to my next hotel in HCMC. Exceptional service. Sure, you can stay in grander hotels in Hanoi, but you can't get much better!"