Kim Ma Hotels

"The hotel was perfectly suited for the Old Quarter and easy walking distance to key sights. Nice and clean. Excellent bathroom facilities. Staff were superb and always on hand to help. We were welcomed with a cold drink while check-in happened we were given a map and guidance on what was nearby. Thank you to Anna, Angela, Messi and others for all their help. Special mention also to Paul who worked in the breakfast. I can definitely recommend the hotel"

"Excellent place "

"Hanoi Royal Premium Hotel is exceptional value for money. Right in the heart of the old quarter downtown Hanoi. The Hotel is in close proximity to Hoan Kiem Lake and the famous Beer Street. The Staff here were amazing, they kept in contact with us from the onset of our booking, to our arrival in Hanoi. We were met at the Airport by a Taxi and taken directly to the Royal Premium. Special thanks to Anna and Đa on the front desk. Both spoke English and went out of their way to make our stay here enjoyable, giving advice on the restaurants we should visit,and attractions to see. The Royal Premium also has their own in-house Tourist booking office. We took advantage of the 5 Star 2 day Ha Long Bay cruise. Amazing with a private Limo transfer. So sad to be leaving Hanoi and will definitely miss the hospitality of the Royal Premium . "

"Great stay! They let us keep our bags in concierge even when we didnt check in until a couple days later. Staff were fantastic and really made the experience a whole lot better! "

"Excellent, attentive, friendly staff. From check-in on everyone knew our name. Nice room, small balcony but a decent street view. Very comfortable king bed. Great breakfast included, buffet and/or cooked to order. Preferred breakfast to dinner, but we usually headed out for the latter. 1 block from the lake. Very good restaurants and shopping all around. Fun romantic rooftop bar. We booked a tour or two, transportation from the airport upon arrival, travel on to Ninh Binh, etc through the hotel and it was a great deal. "

" I recently stayed at [ The Royal Place 2], and I must say, the staff was incredible! From the moment I arrived, I felt welcomed and valued. They went above and beyond to ensure my comfort, making my stay truly enjoyable. Every interaction was friendly and professional, reminding me how important great service is in the hospitality industry. I genuinely wish every hotel I visited had such dedicated."

"The attentiveness of the staff without being intrusive . The cleanliness of the property . The fantastic choice of breakfast . "

"My family and I booked two rooms for 5 days and chose it for the great location. The staff went above and beyond during our stay- starting from a late flight check in, to ensuring our rooms were right next to each other, booking amazing day trips to Ninh Binh & Halong Bay, to booking a shuttle to the airport and ensuring we had coffee for our departure. We were already blown away at how attentive the staff was but after our departure to our next city it was the cherry on top. My mother forgot an item in her room. We contacted the Hotel and not only were they able to find the item in a few hours, but they also shipped it to our next hotel! My mother was elated and we are so thankful for the patience and kindness that the staff has for each guest. "

"Breakfast by the pool is excellent. Perfect poached eggs and lots of Vietnamese and Western choices. All fresh with staff very attentive."