Hanoi Hotel Guide - Thang Long Water Puppet Theatre hotels in Hanoi, Vietnam.

"Fantastic staff. Couldn’t do enough to help. Even put credit on my phone from their personal bank account so I could phone the airline in the U.K. to chase a lost bag. What a fantastic example of excellent customer service "

"What a lovely hotel! From start to finish we had such a good experience at this hotel. The rooms were lovely, we had an internal window and did not detract from the experience at all. The hotel even decorated the room and provided a birthday treat on check in! The breakfast was excellent, great variety every morning. The staff were incredible, so warm and welcoming on every interaction, especially the breakfast staff. The pool was lovely as well and quite quiet on most occasions that we used it. The location is excellent, easy walk to train street (about 5 mins) and lots of restaurants close by."

"The location is ideal, close to restaurants and shopping areas. The hotel itself is very clean and well-maintained. Staff were always smiling and ready to help."

"The amazing staff made this stay more memorable….perfect location…definitely recommend."

"Beautiful hotel on the edge of Old Quarter so easy to reach. Rooms are a little small but offer a great city view. All staff throughout were very friendly and courteous. The spa was awesome. The rooftop bar is great and dinner in the restaurant was very nice. I sent compliments to the chef over the preparation of my salmon fillet. This is a great hotel and I would definitely recommend it to my friends visiting Hanoi. "

"The room was clean and staff were helpful in assisting us. Notified us and helped looked after our food and laundry deliveries. "

"We had such an amazing stay here and cannot recommend this hotel enough. From start to finish, everything was exceptional. The property was incredibly clean, not just in the rooms but throughout the entire hotel. You could tell they take real pride in maintaining the space. The staff were attentive, professional, and genuinely kind. Anytime we had a question or needed assistance, they responded quickly and with a great attitude. They made us feel taken care of the entire time. The location was also perfect. It made getting around so easy and convenient, with everything we needed close by. It truly added to the overall experience. On our last morning, we weren’t able to book a Grab to the airport and started to get a little stressed. The staff immediately stepped in and arranged transportation for us without any hassle. They handled everything smoothly and reassured us so we didn’t have to worry at all. That level of care really meant a lot. Clean, attentive, perfectly located, and supported by an incredible team. They are the best, and we would absolutely stay here again."

"The room was very elegant and comfortable. Bed was great. A few signs of wear and tear and the rain shower didnt work but other than that a very nice roo.. "

"Perfect location in the old quarter, beautiful bed and bedding, super quiet, great breakfasts and lovely rooftop bar and amazing staff. And it felt contemporary, cozy and Vietnamese all at once. Couldn’t ask for more. "