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Reviews of Hilton Vacation Club Cancun Resort Las Vegas

3.5 out of 5
Hilton Vacation Club Cancun Resort Las Vegas
8335 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 938 out of 1952 reviews" "
Rating 8 - Good. 476 out of 1952 reviews" "
Rating 6 - Okay. 249 out of 1952 reviews" "
Rating 4 - Poor. 132 out of 1952 reviews" "
Rating 2 - Terrible. 157 out of 1952 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 17 nights in Apr 2024

10/10 Excellent

Sirous

Travelled with family, Business traveller
Liked: Amenities
..
Stayed 1 night in Apr 2024

10/10 Excellent

Elya

Liked: Staff & service, amenities, property conditions & facilities
spacious
Stayed 3 nights in Apr 2024

6/10 Okay

Bency Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Check-in and parking is okay. Room cleanliness was kinda bad as the bedsheets still had stains, and some parts of the room like under the bed still had things from the previous customers (could be the housekeeping's fault). The bathroom amenities like shampoos were also not restocked. Also unfortunate most of the pool areas are closed often so it gets crowded in some parts. Lastly I wish the security deposit gets returned much faster.
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast , staff was very friendly. Our room was clean and had what we needed. There’s a grocery store across the street and onsite cafe. Only problem was someone close to us kept smoking pot and our room smelled horrible.
Stayed 2 nights in Apr 2024

10/10 Excellent

Khadija

Liked: Property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

2/10 Terrible

Kalista Kayleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

2/10 Terrible

DIEP

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

8/10 Good

Diana, ESCONDIDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The suite was clean and comfortable, and the staff was friendly and polite.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ben

Liked: Property conditions & facilities
This was a nice, quiet place to stay. I appreciate that it doesn’t have a casino.
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

10/10 Excellent

Vivien

Liked: Property conditions & facilities
This was a home away from my own home… thank you all for a wonderful stay. I will return to this resort and recommend to all who inquires about great places to stay in Las Vegas this is number one stop!
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
The woman at the front desk was very helpful courteous.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Nice room. Very clean.
Stayed 5 nights in Jan 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!

2/10 Terrible

Denisse

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Half of the pool and jacuzzis were closed the whole stay. They provide no shuttles to the strip. The hotel is about a $35 - $40 cab ride to the strip each time. All in all I would not stay here again. I have small children and I would rather stay at Tahiti village with them. We had the delux penthouse which has 2 bedrooms. It only had 1 towel lol. Ac didn’t work. They had to reset the whole system. Jacuzzi in the unit is not actually a jacuzzi it’s a bathtub.
Stayed 4 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We apologize that you were not satisfied with your recent stay. We are constantly looking for ways to get better and we will share your comments with the team in an effort to do so. We are sad that we fell short in providing an outstanding stay and hope that you return so that we can improve upon this experience.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit exceeded my expectations, except for that crappy bed. It was uncomfortable as he'll. No frame so you sit on the floor, the mattress did not Fit the box and I hit my toe and now my left front toe is black from the blood. Did you go dumpster diving to find it?
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for sharing your recent experience with us! We appreciate the feedback but we are disappointed that you were not completely satisfied with your stay. We will use these comments to improve and hope that you return so that we can improve upon this visit.

8/10 Good

Monica, riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!

10/10 Excellent

Malologa, Kapolei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

2/10 Terrible

Fabiola

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had a tick or something
Stayed 3 nights in Apr 2024
Response from Liana C. on 23 Apr 2024
Thank you for choosing Cancun Resort and for rating your experience! We are sad to see that you were not happy with your stay. We hope to have the opportunity to improve upon this visit.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very beautiful and the staff was excellent and it was a very nice stay we definitely will be going back.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

4/10 Poor

Jason

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
Staff very friendly and attentive. The amount of staff is the real issue here. I would leave photos of the property if this was possible. This property has two pools and some waterslides. The staffing for lifeguards only allowed a very small portion of the pool to be open. Two of the days the water slides were closed and 3/4 of the pool. Not enough staffing. several hot tubs also closed. The pool times are clearly posted but the pool is not open on time. This was the case for our entire trip. Again not enough staffing. This is not the fault of the staff but a management issue. Staff that was there was very nice and seamed to care just could not do anything about it. This property was constantly filled with a staff that was selling time share and people that they were selling it to. I booked on Expedia thinking it was a resort hotel. Clearly it is a timeshare resort run by Hilton. Room was as expected in the pictures when booking. Take your family elsewhere if you are booking with kids. Away from strip is the reason we booked but no amenities staffed is the reason we wont be back. I defiantly spoke with many other guests that felt this same way.
Stayed 3 nights in Apr 2024
Response from Liana C. on 23 Apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

10/10 Excellent

PETER E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little getaway
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great m beautiful
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities
All good
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close enough to places like the Vegas strip, airport, Fremont St. that it's easy enough to drive or catch a cheap Uber straight from the hotel for a night out or a day exploring the city and then come back to the hotel. The hotel itself had a decent lounge and pool area and just overall felt a bit safer and more quite than some of the other hotels my friend and I explored during our time in Vegas.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

6/10 Okay

JoNan

Liked: Cleanliness
Wgen i arrived, they gave me a room that had not been cleaned, it was 11:30 at night and had to wsiy until the git me another room. Room service does not start until 8:00 am. No way to get coffee if your an esrly riser, coffee pot on room was not fit to use. Room was clean, but no way a luxury hotel.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground parking. the only other is the construction all around the building
Stayed 5 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

4/10 Poor

Alexis

Travelled with family, Travelled with family and small children
Disliked: Staff & service
I was very disappointed with the management response at this location. We had a electrical shortage in the room that created a spark and ruined a necklace next to the outlet. I had to attempt to contact management 3 times before getting a response. We still haven't resolved the issue after checking out. We also could not leave our windows or balcony door open because of so many guests smoking weed and making our room smell like it. The front pool was often closed due to lack of staff. Overall a disappointing visit.
Stayed 3 nights in Apr 2024
Response from Liana C. on 19 Apr 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Front desk unfriendly
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, communication was a huge factor as they frequently made sure we had everything we needed.
Stayed 5 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Sonia

We enjoyed are stay, room was cleaned and hotel over all was great.
Stayed 5 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

6/10 Okay

Cody David

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort and for rating your recent visit! We are sorry that we did not provide you with a totally satisfying experience. We hope to have the chance to host you again and improve upon this stay.

10/10 Excellent

Ruby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great place if you’re traveling with family! It is a 10-15min drive to the strip but other than that the resort is so cute and suites are spacious!
Stayed 4 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite enjoyed our stay here! Our 2 room condo was fantastic. Beautiful pool area & the pool bar food was great. Easy uber ride to the strip. Highly reccomend!
Stayed 3 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was strip transportation
Stayed 3 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

8/10 Good

Risa

Travelled with family
Liked: Cleanliness, staff & service
We really liked easy check in, full kitchen, convenience, and friendly staff. We didn’t like that it was noisy 24 hours per day, a little outdated, and the toilet in bathroom ran the whole time.
Stayed 5 nights in Apr 2024
Response from Juliane on 12 Apr 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juliane on 13 Apr 2024
Thank you for the awesome rating!

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juliane on 13 Apr 2024
Thank you for your time and giving us a great rating!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juliane on 13 Apr 2024
Thank you for your rating we hope you give us another chance in the future!

10/10 Excellent

Quiche

Travelled with family
Liked: Amenities
GREAT TRIP and we will be back!!
Stayed 5 nights in Apr 2024
Response from Juliane on 12 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great place to stay. Only problem was i phoned for bedding for the pull out couch to put my kids to bed at 7:30pm and did not recoeve it untill 12:20am despite me calling down several times.
Stayed 7 nights in Apr 2024
Response from Juliane on 12 Apr 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 Excellent

Brett

Stayed 5 nights in Apr 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt clean and new. Very comfortable and spacious. The only complaint was the full pool was not open and the cafe food was terrible.
Stayed 4 nights in Mar 2024
Response from Juliane on 12 Apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 Good

Jme

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the property was a little dated my only complaint was that I’m pretty sure our mattress was from the grand opening of the property. It was bowing in the middle as if a 400 pound person had been sleeping in it for the past month. In the end I would recommend for larger parties without hesitation.
Stayed 3 nights in Apr 2024
Response from Juliane on 12 Apr 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!