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Reviews of Gateway Apartments

3 out of 5
Gateway Apartments
Marsh Lane, Leeds, England

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 45 reviews" "
Rating 8 - Good. 13 out of 45 reviews" "
Rating 6 - Okay. 7 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Megan

Liked: Cleanliness, room comfort
Really great stay, person was really kind during check - in, made it easy good location great place felt secure & comfortable
Stayed 1 night in Dec 2020

6/10 Okay

Robert

Liked: Cleanliness
Flawed property.
Finding the entrance to the property was not clear and required repeated calls to the check person to setup. It would help to have detailed instructions about parking entrance to the property as it is not obvious. Flat was well equipped except the batteries in the tv remote needed changing and there were no wine glasses. There was insufficient hot water for a bath in the evening and no hot water to shave in the early morning, very disappointing.
Stayed 1 night in Oct 2020

8/10 Good

Gurpreet

Travelled with family
Liked: Cleanliness, room comfort
Good stay
Good stay- police check in.
Stayed 1 night in Jul 2020

10/10 Excellent

Holly

Liked: Cleanliness, room comfort
Great stay
Fantastic stay and lovely room !!
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Sadiyah

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

James, Redcar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was spacious, well equiped and clean. Everything we needed to know was well explained.
Stayed 2 nights in Jun 2019
Response from Ali on 1 Jul 2019
Thank you for the positive reply

4/10 Poor

Nancy M.

Liked: Cleanliness
Ok. But basic
Quite disappointed to be honest. The apartment we were in was not the one shown in the picture. It was a little further out of town and whilst very clean, it was lacking in a few ways. For example there were 4 of us (adults) . There was one sofa which was for 3 people. One small dinner table (for 2) and 2 dining chairs. Also only 3 forks. Furthermore there was no furniture on the balcony. The girl who greeted us whilst ok, did not seem to care in the slightest when we pointed these things out. So I would not return there nor recommend it.
Stayed 2 nights in May 2019

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for Leeds centre
Everything is in this appmentment that you need .clean.. quiet .pub and shop on ground floor .not far from first direct stadium..and train station..Highly recommended
Stayed 1 night in Jun 2019
Response from Ali on 1 Jul 2019
Thank you for the positive reply

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Ali on 1 Jul 2019
Thank you for the positive reply

4/10 Poor

Jack

Disliked: Staff & service, property conditions & facilities
Give it a miss..
I booked a room with a balcony and paid extra to do this, I arrived at the property to a room with no balcony. I explained that I had booked a balcony room and I was told there were none left, I wasn’t offered a partial refund either. Hotel says it has a jacuzzi bath, it doesn’t, the bath doesn’t even have a plug. It said there was a full fixed fridge freezer, nope, mini fridge only. Apartment was quite dark and very basic. Comfy bed but no TV in bedroom, apartment was also very cold and I wasn’t shown how to descipher the heating controls.
Stayed 1 night in Mar 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Gateway apartments
Great location great alternative to a hotel very clean and comfortable. My only concern was there were a few maitanance issues plugs in the bath and shower didn’t work properly toilet seat slipped to one side and a cupboard handle was hanging off. You have to pay a deposit on arrival thank god I got all mine back in full but these issues were there before we arrived and only noticed after the check in so was a worry if I would get my deposit back. All in all great stay great location and I loved it would recommend but please daughter out the mainternance issues
Stayed 1 night in Mar 2019

6/10 Okay

Phil

Liked: Staff & service, room comfort
Check in was very straight forward. Apartment was on the whole clean and tidy. The sofa could have done with a clean and the work top in the kitchen around the sink was badly damaged. Bedrooms were spot on and and bathrooms were spotlessly clean.
Stayed 1 night in Feb 2019

8/10 Good

Hammid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend !
Overall a beautiful apartment, would recommend anyone who is going away for a few days. Really clean, up to date (modern) and was really relaxing. However, they state that there is a car park (which there is) but didn’t let us park there (even though we said we’d pay) but apart from that, was lovely
Stayed 1 night in Jan 2019
Response from Ahmed on 12 Feb 2019
Thank you for the positive feedback. We do have secure parking onsite but it always subjects to availability.

10/10 Excellent

E G

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from sikander on 9 Nov 2018
Thank you for the rating.

8/10 Good

JEBBLES, s81 7NY

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Decent apartment
Good range of facilities. Further up the building the hotter it was. Also a £12 parking charge they don't tell you about until your parked up and in the room. No information on where to actually go to check in either.
Stayed 1 night in Sep 2018
Response from sikander on 8 Sept 2018
Thank you for the feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and new apartment in a great location
New and modern apartment in very central location. Would definitely advise
Stayed 1 night in Aug 2018
Response from sikander on 8 Sept 2018
Thank you for the feedback.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business trip
Stayed 1 night in Aug 2018
Response from Sikander on 17 Aug 2018
Thank you for the positive feedback.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Cosy 1 bed apartment with everything you need , ideal for a business trip , 5 min walk to city and bus station , 10 min walk to train station , very Happy with 3 night stay
Stayed 1 night in Aug 2018
Response from sikander on 17 Aug 2018
Thank you for the positive feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and modern! Was perfect! Location great and close to city centre
Stayed 1 night in Jun 2018
Response from Sikander on 17 Jul 2018
Thank you for the feedback

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not book this
Room was awful, took half an hour to check in as they left us waiting outside for ages. Location is bad, complete rip off
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Just an apartment, no desk or contact. Very strange.
Stayed 1 night in May 2018

6/10 Okay

Simon

Liked: Room comfort
No check in service and damp
Stayed in apartment 403 and the whole checking in process left me a little uneasy. I didn't appreciate writing credit card details on a slip of paper to be charged for the parking. I think if this is to be continued to be offered as an apartment then perhaps something a little more professional may be in order. Parking was a case of following a man walking through a maze of pillars and Cars to the approved bay. The apartment itself whilst the bathrooms were catered for with toiletries the front bathroom had a distinct smell of sewage. Patches of damp on the flooring also in corridor and kutchen. Probably Wouldn't stay here again.
Stayed 1 night in Jan 2018

8/10 Good

Simon

Worth a stay
Not to bad, well kept but a touch worn.
Stayed 1 night in Jul 2017
Thank you for the feedback

6/10 Okay

Steven

Liked: Cleanliness, staff & service, room comfort
Being an apartment I needed my own breakfast stuff. I forgot to buy the day before and the convenience store didn't open at 09:00, so I had 6 slices of dry toast...my fault I know...just frustrating that a store didn't abide by its own opening times
Stayed 1 night in Jun 2017
Thank you for staying with us.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment, could do with aircon...
First stay in gateway apartments and it was very good. Spacious place, well equipped, good location and lovely balcony. Little bit of confusion on check-in as I wasn't sure where to go, had to contact the property managers and wait for someone to come and meet me. It was also lovely weather in late May but this made the apartment incredibly hot throughout the day and at night, even with windows fully open - there was no air conditioning.
Stayed 3 nights in May 2017
Thank you for staying with us

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Thank you for your feedback

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateway Apartments
The apartment was clean and very central. They also accommodated a late check in which was helpful.
Thanks for the feedback

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed
Thank you for your feedback.

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't tell them you smoke!!!
Mentioned that I was a smoker and asked for a balcony which didn't go down well! The hotel rang me every day askin if I wanted to cancel the room, I told them on several occasions that I didn't want to cancel as it was non-refundable!! The day before my stay I received a call tellin me there had been a water leak in the hotel an I had to be relocated!!! I found this all very suspicious!! I would never book to stay at the gateway again an would recommend, if you've are a smoker, you don't inform them of that fact!! as they clearly don't want smokers stayin in their hotel!!

2/10 Terrible

James, Chesterfield

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and in need of refurbishment
The room was dirty and in need of refurbishment. We didn't like it so asked for our money back and booked a different hotel. That's all you need to know really.

10/10 Excellent

Nicole & Bob, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment in Leeds
The gentleman who dealt with us was really lovely and accommodating. The apartment was clean, spacious and modern. It was fully equipped with everything you could possibly need for a city break. Although we only stayed for one night we would have been happy to stay for much longer.

10/10 Excellent

Peter, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
working stay
I stayed for four nights on a work stay, the flat was really well presented and the team were really helpful. I would definitely stay again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Claire, Cumbria

Disliked: Staff & service
Terrible for female travelling alone!
I booked this as a "Secret hotel" on Expedia - so beware....a secret hotel may actually be apartments with no restaurant, no reception area to safely check in. Fine if you actually want to stay in an apartment. I didn't and Expedia refused to cancel my booking when I realised where I was staying, moments after my payment had been taken. The apartment itself was fine - clean, slightly strange layout but ok. The check in process was shocking. As a woman travelling alone, I had to phone when I arrived so that someone could meet me and take me to my apartment. I stood on my own outside at 9;30 pm on a cold night for about 5 mins until a man approached me with his hood up. He showed me no ID, took me up to my apartment, showed me around (at this point I felt very vulnerable indeed - alone, in a room with a complete stranger!!). he then asked for my credit card details to fill in on a piece if paper. I queried this as full payment was taken at the time of booking. He said it was to cover any damage to the apartment. I refused to put my credit card number, expiry date, security code on a paper form which could have been used by anyone! of course I felt even more vulnerable as I was arguing with this man, on my own, in the apartment. Eventually he phoned his boss who took my card info and "put it straight into his computer" (I hope!)

10/10 Excellent

Chris, Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Convert
I am a convert. I stay in hotels approx 15 times per month. This is my first apartment stay. It was superb. The welcome, chaperoned guide to my parking space,then my apartment was exceptional. Full instruction given on how to set up WiFi, use the appliances and information on the neighbourhood. The room was spotless and had every comfort that could reasonably expected.

8/10 Good

Sharad, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wonderful Stay. Definitely book again in future.

10/10 Excellent

Mak Rahman, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best place I stayed in a while
Top quality customer service from the guys at Gateway. Apartment was excellent with a balcony view :-) I was so impressed, I rebooked for another night the following day. Keep up the good work

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a familiy break
Nice 2 bedroom apartment in the centre of Leeds with underground parking. We have a very relaxing and enjoyable break !

10/10 Excellent

whitea, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Surprise
We got a fantastic deal on this apartment, and the staff that met us to show us to the parking space and to our room was very helpful and knowledgeable of the area. Well worth booking, and I will be doing so again in the future.

6/10 Okay

Vegard

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort