Bar (on property)
Check availability

Reviews of New Union Hotel

3 out of 5
New Union Hotel
111 Princess Street corner Canal Street, Manchester, England

Reviews

7.2

Good

Rating 10 - Excellent. 85 out of 285 reviews" "
Rating 8 - Good. 89 out of 285 reviews" "
Rating 6 - Okay. 50 out of 285 reviews" "
Rating 4 - Poor. 29 out of 285 reviews" "
Rating 2 - Terrible. 32 out of 285 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Catherine Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is clean and the location is excellent. It is very near the coach station and to dining spots. What I really did not like about this hotel is the noise at night as there is a bar downstairs and the music is really really loud that it kept us awake until 6 am! The wifi is too weak and we were not able to use it. The entrance of the hotel is not separate from the entrance to the bar until you get your own room keys for which you will have access to a different hotel door entrance.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
A brilliant stay! Really friendly staff, a comfortable bed and a spotless room in a fantastic location. I hope to stay here again!
Stayed 2 nights in Oct 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Michael John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great value
Great stay and fantatsic value
Stayed 1 night in Oct 2022

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Basic but a perfectly decent and welcoming place to stay for a night or two. Very clean. Adorable dog. Couldn't be more convenient for the gay delights of Canal Street. Deposit of £20 per key seems a bit unnecessary and old fashioned. A good experience and would recommend.
Stayed 1 night in Sep 2022

10/10 Excellent

Edward

Stayed 3 nights in Sep 2022

2/10 Terrible

John

Stayed 1 night in Sep 2022

2/10 Terrible

Brett

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst night I ever spent in a hotel in my life. Firstly - the noise. I knew I was staying in a hotel with a bar downstairs and going on a night out ourselves, it was not unreasonable to expect noise until 2:00, maybe 3:00 but oh no, this was like trying to sleep on the floor of a dancefloor until it closed at 6:00!!! And even then that wasn't the end. Another hour of people dispersing and listening to their drunk conversations followed. Throughout the night I was constantly having to listen to other disrespectful guests having conversations outside my door, it was like being in some grotty hostel. I kept going to the door and telling them how inconsiderate they were. And it wasn't just the guests who had no consideration. I even heard conversations between staff in the hallway during the night, even they can't be bothered to have any consideration whatsoever for their customers. And these conversations on top of feeling like I'm in the nightclub while I'm trying to sleep. Let's look at other aspects of the hotel. Check in - We arrived at the venue which is very confusing and the rude woman at the bar shouted for us to go upstairs for the hotel. We roamed the corridors and eventually found the tucked away reception room. We got the room key and asked for 2 extra pillows. The pillows never materialised. 2 hours later I went to reception again to ask for pillows, no-one there. I tried again an hour or so later, no-one there. There is a phone numb
Stayed 1 night in Sep 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time!
Great stay!! Brilliant location, clean and good value!! Definitely will stay again!
Stayed 2 nights in Aug 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, bit noisy as it’s above a pub but very convenient for the gay village. Cheap, clean and good service.
Stayed 1 night in Aug 2022

10/10 Excellent

daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Super friendly service
Stayed 1 night in Aug 2022

10/10 Excellent

Stephen

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Right in the village so handy. Have your own front door which is 24hours so you dont have to go tbrough the bar nice and friendly staff will stay here again
Stayed 1 night in Aug 2022

10/10 Excellent

andrew

Liked: Staff & service, amenities, property conditions & facilities
nice and clean
Stayed 1 night in Jul 2022

10/10 Excellent

Jerod

Stayed 1 night in Jul 2022

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and stowed our luggage until we were ready to leave. The room was large and clean and the inn is within close walking distance to the Piccadilly Manchester train station. Fun lively area and close to center of Manchester. It was a boisterous Saturday night but the owner gave us a heads up and it was no problem. Thank you for a fun stay in Manchester
Stayed 1 night in Jul 2022

10/10 Excellent

Samuel

Stayed 1 night in May 2022

6/10 Okay

Grant

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OK facilities, great staff, but way, way too noisy
The good points: - Location was great - Staff were lovely - The rooms were clean The bad points: - Room was clean, but dated, bit shabby (no bedside tables, broken wall light, etc) - The corridors were very shabby - We stayed on a Saturday night and found it very hard to sleep because of the noise from the club downstairs. The noise of terrible pop music and people screeching along with it would put me off staying again. I'm not sure what time it eventually ended, but well past 4am. - We stayed on a Saturday night and paid £103. I don't think this was value for money. I think I would preferred to stay somewhere slightly outside the city centre for a better night's sleep.
Stayed 1 night in Apr 2022

4/10 Poor

wajid ali

Stayed 1 night in Apr 2022

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service
The location
Stayed 1 night in Apr 2022

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Kenny

Stayed 2 nights in Apr 2022

10/10 Excellent

Vladimir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. For the price is the best deal
Stayed 2 nights in Mar 2022

2/10 Terrible

N A

Stayed 1 night in Mar 2022

8/10 Good

Khyateeswari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
This is the third time that I have stayed here. The facilities are very basic but are great for what's needed. Ideal for everything we required. Its very clean and comfortable.
Stayed 1 night in Feb 2022
Response from Adele on 2 Mar 2022
Hi Maria Thank you for your lovely review. We look forward to seeing you again in the future.

8/10 Good

David

Stayed 1 night in Feb 2022

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nearly perfect
Everything was great and it's amazing value. The only slight downside is that the plumbing seems very noisy, so you can hear the very loud sound of running water when someone in the neighboring room takes a shower. Apart from that it was perfect and I would definitely stay there again.
Stayed 2 nights in Jan 2022

6/10 Okay

ann

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Perfect for students looking for a cheap, central, party location. Basic digs, hot shower, but leaking roof = wet floor.”
Stayed 3 nights in Dec 2021

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved definitely stay again am currently trying to book for birthday but want allow
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Felix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Central location. Close to bars and clubs
The hotel was nice in a central location. Sadly no hot water though. So I had to travel without being able to shower
Stayed 1 night in Nov 2021

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Sarah

Stayed 1 night in Nov 2021
Response from Adele on 10 Nov 2021
Hi Sarah I'm sorry to hear that you didn't have a good experience in the hotel. I see that you had a last-minute booking and checked in at 4am. Please can you tell us about your experience so that we can improve? Thank you

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very very noisy until 5am and very overpriced for room standard.
Stayed 1 night in Oct 2021

8/10 Good

Alisha

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Adele on 10 Nov 2021
Hi Alisha Thank you for the good review. I'm glad that you enjoyed your stay in the hotel. We hope to see you again sometime.

10/10 Excellent

anil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Oct 2021
Response from Adele on 20 Oct 2021
Hi Anil Thanks for the good review!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Adele on 29 Sept 2021
Thanks for the good review - glad you enjoyed your stay!

2/10 Terrible

Andrei

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't manage to check in becose there is no one there
Stayed 1 night in Sep 2021
Response from Adele on 22 Sept 2021
What time did you arrive? The bar was open until 11.30pm so there was someone there to check you in well after the last stated check-in time of 10pm.

8/10 Good

David, Sheffield

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location and a really warm welcome from their staff. Great value for money but a bit noisy, but that comes with the territory from being near bars. Comfy night’s sleep. Thank you for our stay
Stayed 1 night in Aug 2020
Response from M.B on 23 Aug 2020
Good morning, Thank you for taking time out to put a review and a great score of 4 out of 5! yes we do get some noise with it being above the bar/club and round other bars, sorry about that, But glad you enjoyed your stay and found it comfy and the staff welcoming. We hope to see you again soon.

10/10 Excellent

Andy, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient no wait and all sorted quickly
Stayed 1 night in Jul 2020
Response from M.B on 23 Aug 2020
Thank you for your review and scoring us 5 out of 5 that is fantastic! We look forward to seeing you again soon.

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from M.B on 23 Aug 2020
Thank you So much for taking time out to score us 10 out of 10 that is great! We hope to see you again soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manager on 3 Jun 2020
Can you please elaborate on the reason you have given us only 2 stars?

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Great location and the bed was the most comfortable I’ve genuinely ever slept in
Stayed 6 nights in Feb 2020
Response from Richy on 9 Mar 2020
Good Morning. Thank you for taking the time to write a review, We are glad to hear you enjoyed your stay with us and was perfect location etc for your needs. We look forward to seeing you again in the future. Many Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Couldn’t ask for a better location if you’re there for a fun weekend away and going out enjoying canal street. Being able to come and go as you please is a real advantage as you don’t have to go through the bar downstairs when it can be rowdy later in the evening. Overall, very happy and will stay here again.
Stayed 3 nights in Feb 2020
Response from Richy on 9 Mar 2020
Good Morning. Thank you for taking the time to write a review, We are glad to hear you enjoyed your stay with us and was perfect location etc for your needs. We look forward to seeing you again in the future. Many Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Richy on 9 Mar 2020
Good Morning. Thank you for taking the time to write a review, We are glad to hear you enjoyed your stay with us and was perfect location etc for your needs. We look forward to seeing you again in the future. Many Thanks

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, beds are comfy as hell i slept so well, staff are friendly enough, enjoyed our stay even better it was a great price
Stayed 1 night in Feb 2020
Response from Hotel Manager on 24 Feb 2020
Good Morning. Thank you for taking the time to write a review, We are glad to hear you enjoyed your stay with us and was perfect location etc for your needs. We look forward to seeing you again in the future. Many Thanks

10/10 Excellent

Ellie Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Union is amazing 👌
Stayed 1 night in Feb 2020
Response from Richy on 18 Feb 2020
Good Morning. Thank you for taking the time to write a review, We are glad to hear you enjoyed your stay with us and was perfect location etc for your needs. We look forward to seeing you again in the future. Many Thanks

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Shocked at actually how nice this little hotel is. Had a really pleasant stay, the manager is lovely and helped with every request I had. Definitely recommend this place
Stayed 1 night in Jan 2020
Response from Hotel Manager on 27 Jan 2020
Good Morning. Thank you for taking the time to write a review, We are glad to hear you enjoyed your stay with us and was perfect location etc for your needs. We look forward to seeing you again in the future. Many Thanks

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, have stayed many times now. Perfect location. Good size rooms. Clean and great staff.
Stayed 1 night in Dec 2019
Response from Hotel Manager on 4 Jan 2020
Good Morning Thankyou for the feedback, we are glad you enjoyed your stay with us. And was perfect location for your needs.

8/10 Good

Tereza

Stayed 1 night in Dec 2019