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Reviews of Quality Inn Florida City - Gateway to the Keys

2.5 out of 5
Quality Inn Florida City - Gateway to the Keys
333 SE 1st Ave, Florida City, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1002 reviews" "
Rating 8 - Good. 347 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ken Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and grounds. Nice heated pool. Set back off street so it's quiet but easy to get to. Staff was very polite.
Stayed 6 nights in Mar 2024
Response from Guest Relations Management on 23 May 2024
Hi Ken! We're thrilled you had a perfect stay with us! A clean and quiet environment, a refreshing heated pool, and friendly staff are all key ingredients for a fantastic experience, and we're happy we delivered on all fronts!Thank you for recognizing the cleanliness of the rooms and grounds, the relaxing atmosphere of the heated pool, and the courteousness of our staff. We appreciate you highlighting these aspects of your stay.We hope you'll consider us again for your future travels! Thank you for choosing our hotel!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good location for just passing through- front desk people were very welcoming and helpful. Best breakfast for hotels like this.comfy beds. Enjoyed our Stay immensely and will stay here again
Stayed 1 night in May 2024
Response from Guest Relations Management on 21 May 2024
Hi Frank! Absolutely fantastic! A perfect 5-star rating and such enthusiastic comments are truly rewarding. You especially appreciated the quiet atmosphere, convenient location for travelers, friendly and helpful staff, delicious breakfast that exceeded expectations for this hotel category, and comfortable beds. We're delighted you enjoyed your stay immensely and plan to return. Thank you for choosing our hotel! We look forward to seeing you again soon for another comfortable and convenient stay.

10/10 Excellent

Ginger

Travelled with partner
Liked: Amenities
Very disappointed that there are only two outlets to plug in our devices. One is convenient on one side of the bed, the other is beside the door without any surface to lay the charging devices on. Fortunately we did bring the charging bricks since there are -0- USB charging ports in the room. In today's world, the ability to charge one's devices is a necessity, not a luxury.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 11 May 2024
Hi Ginger,We appreciate your feedback and are glad to hear you rated your stay highly. While we understand your concern regarding the outlets in the room, we'd like to assure you that we regularly review guest feedback to improve our amenities. We apologize for any inconvenience caused and will certainly take your comments into consideration for future enhancements. Thank you for choosing our hotel, and we hope to welcome you back for an even more satisfying experience.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 11 May 2024
Hi Pedro,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Nikunj A, jersey city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 5 nights in May 2024
Response from Guest Relations Specialist on 11 May 2024
Hi Nikunj,We're delighted to hear that you appreciated our hotel's prime location! We've strived to provide our guests with convenient access to the best attractions and amenities the area has to offer. Our team works diligently to maintain the standards of comfort and satisfaction that our guests deserve, ensuring that their stay is both enjoyable and memorable. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

6/10 Okay

Diane

Stayed 1 night in May 2024
Response from Guest Relations Specialist on 11 May 2024
Hi Diane,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey nice hotel
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 30 Apr 2024
Hi Bruce! Thank you for your feedback! We're thrilled to hear that you found our hotel to be very nice. We strive to provide a pleasant and comfortable experience for all our guests, and we're delighted that you enjoyed your stay with us. We appreciate your kind words and hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the property and room were neatly kept. It’s an older property but they work hard to maintain it in good condition. Staff is also very friendly.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 29 Apr 2024
Hi Lynn,We sincerely appreciate your positive feedback on our hotel's upkeep and cleanliness. Our dedicated team takes great pride in maintaining the property to high standards, despite its age. It's heartening to hear that our staff's friendliness added to your experience. Rest assured, we're committed to upholding these standards to ensure every guest enjoys a comfortable stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Relations Specialist on 29 Apr 2024
Hi David,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

marianna angela

No house keeping was done and an envelope was left behind saying house keeping was in the room not sure if that was for tip but this place is subpar to be asking for tips like that without even cleaning the room , we had to ask for towels.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Marianna! We apologize for the inconvenience you experienced during your stay with us. It's unacceptable that your room was not properly cleaned and that you had to request towels. This does not reflect the level of service we strive to provide to our guests.Please know that we take your feedback seriously and will address these issues with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we will investigate the matter of the envelope left in your room to ensure that our policies regarding tipping are communicated clearly and appropriately.Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations on this occasion. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. If you would like to discuss your concerns further or if there's anything else we can do to assist you, please feel free to contact our management team directly. Thank you for bringing these issues to our attention.

8/10 Good

Tracy

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Tracy! Thank you for your rating of 4 out of 5. We're glad to know that overall, you had a positive experience during your stay. Your feedback is important to us as we seek to continuously improve our services. If there are any specific areas where you feel we could have done better or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

JOANNA A

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was easy & the staff was very nice. Breakfast was great & so convenient as well. Will definitely be booking again in the future.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Joanna! Thank you for the excellent rating and wonderful feedback! We're delighted to hear that your check-in and check-out processes were smooth and that you found our staff to be very nice. It's fantastic to know that you enjoyed our breakfast offerings and found them convenient.We look forward to welcoming you back for another great stay in the future. Thank you for choosing to stay with us, and we can't wait to host you again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Bathroom could use a little upgrade
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Stephen! Thank you for the excellent rating! We appreciate your feedback regarding the bathroom, and we'll certainly take it into consideration as we continuously strive to improve our facilities for our guests.We're glad you had an overall enjoyable stay, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us!

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
All Good
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Ralph,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

mattie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great location to explore the upper keys and Homestead.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 14 Apr 2024
Hi Mattie,We appreciate your positive feedback regarding the cleanliness of our hotel, the friendliness of our staff, and our convenient location for exploring the Upper Keys and Homestead area. Maintaining a clean and welcoming environment is a top priority for us, and we're glad to hear that it met your expectations. Our team works diligently to ensure that every guest has a pleasant stay, and we're thrilled that you experienced our commitment to excellent service. Should you choose to stay with us again in the future, we aim to continue providing you with a comfortable and enjoyable experience.

10/10 Excellent

Estefani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Estefani,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about how relaxing your stay was, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the continental breakfast, but we were also right next to two restaurants and a gas station which was very convenient.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Kathryn! Thank you for sharing such positive feedback and for giving us a perfect rating. We are delighted to hear that you enjoyed our continental breakfast and found our location to be conveniently close to local amenities like restaurants and a gas station. It’s great to know that these aspects of your stay added to your comfort and convenience. We strive to offer a pleasant experience, and your satisfaction is very rewarding for us. We appreciate your kind words and are thrilled you had a wonderful stay. We look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Maria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Suri

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room floor was dirty even after we got room service. But the staff, esp the manager were really good about anything else we needed
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Suri,We deeply apologize for the inconvenience caused by the cleanliness issue in your room despite our room service efforts. Our housekeeping team strives to maintain impeccable standards, and we will address this matter promptly. However, we're delighted to hear that you found our staff, especially the manager, to be attentive and accommodating during your stay. Your feedback is invaluable, and we'll use it to enhance our service quality further. Thank you for bringing this to our attention.

10/10 Excellent

wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Is Awesome!
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Wayne,We're thrilled to hear that you had a positive experience with our staff during your stay! Providing exceptional service is at the core of our values, and we're glad to see that reflected in your feedback. Our team takes great pride in ensuring all guests feel welcomed and well taken care of throughout their time with us. Thank you for acknowledging their hard work and dedication to making your stay memorable. We hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Derek

Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Derek! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and it's fantastic to know that we met all your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

6/10 Okay

Sarah Elizabeth

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Breakfast wasn’t served one morning with no explanation. Carpet in room made feet turn black. Requested housekeeping for garbage, towels and toilet paper 3 days into stay and directed on how to do it ourselves. Property otherwise was clean and well maintained. Breakfast was excellent
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Sarah Elizabeth,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding breakfast, we strive to provide consistent service and will address any lapses in communication with our team. We're sorry to hear about the issue with the carpet and housekeeping, and we'll also look into these matters to ensure they're promptly resolved. However, we're delighted to hear that you found our property clean, well-maintained, and enjoyed our excellent breakfast. Your comments will assist us in improving our services for future guests.

8/10 Good

Holly

Travelled with family
Liked: Staff & service, property conditions & facilities
Minutes to the Keys and the Everglades. Rooms were clean, breakfast was good, beds were comfortable, grounds were spotless. Room had a mini fridge and a microwave. Mcdonalds was walking distance for morning coffee. I'd definitely stay again, price is right, no fee to park, but the best part is how close it is to Biscayne and The Everglades.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Holly,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our convenient location near the Keys and the Everglades. It's wonderful to know that you found our rooms clean and comfortable, and that our breakfast met your expectations. Our team works diligently to maintain the grounds, so it's rewarding to hear that they were spotless during your visit. We're also delighted that you found the amenities like the mini fridge and microwave convenient for your needs. We look forward to welcoming you back on your next trip to the area.

10/10 Excellent

SANDRA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice and helpful
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Sandra,We're thrilled to hear that you found our staff to be very nice and helpful during your stay. Providing exceptional service is always our top priority, and we're glad that our team made a positive impression on you. It's our goal to ensure that every guest feels welcomed and well taken care of throughout their time with us. Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Breakfast was good every morning and food was replenished frequently. We had a great stay for 6 nights...would stay there again for sure.
Stayed 6 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Jacqueline,We're thrilled to hear that you enjoyed your stay with us! Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable experience. It's wonderful to know that you found our location convenient and appreciated the efforts of our staff. We strive to maintain high standards in all aspects of our hotel, from the quality of our breakfast to the attentiveness of our team. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

4/10 Poor

Jiho

Travelled with family and small children
Disliked: Cleanliness
Very old property around geto area near by state 1 highway, lots of motorcycle noise over the night with small bathroom and old air-conditioning system which makes terrible noise! Cheap and near by key west!
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Jiho,We appreciate your feedback regarding your recent stay at our hotel. While we understand your concerns about the age of the property and its proximity to the highway, we strive to provide comfortable accommodations at competitive rates. As for the noise disturbances, we regret any inconvenience caused by external factors such as motorcycle noise, which unfortunately fall beyond our control. Rest assured, we value your insights and will continue to work towards enhancing the overall guest experience within our means.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay. Ideal location for going to the Keys, the Everglades or Biscayne National Park. Hot breakfast has a nice selection. Staff was very helpful.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Christine! Thank you for your outstanding review! We're thrilled to hear that you thoroughly enjoyed your stay with us and that our location was ideal for your explorations of the Keys, Everglades, and Biscayne National Park. We're also delighted that you found our hot breakfast selection to your liking and that our staff provided helpful service throughout your stay. Your satisfaction is our utmost priority, and we're grateful for your kind words. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Terry

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 19 Apr 2024
Thank you for the perfect score! We are delighted to hear that every aspect of your stay met your expectations. It is our highest priority to ensure that every guest experience is as enjoyable and comfortable as yours. Your feedback is greatly appreciated, and we can’t wait to host you again in the near future.

8/10 Good

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Jasmin! Thank you for your feedback! We're glad to hear that you found our hotel's location convenient. If there are any areas where we can improve to make your experience even better next time, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property very friendly staff close to highway 1 into keys
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Suzanne! Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our property and staff to your liking. We strive to provide excellent service and convenience to all our guests. If you're ever in the area again, we'd love to welcome you back for another pleasant stay.

10/10 Excellent

scott

Liked: Cleanliness, staff & service
So clean and spacious
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Scott! We're thrilled to hear that you had such a positive experience during your stay! Cleanliness and spaciousness are priorities for us, and we're glad to see that reflected in your feedback. Thank you for choosing us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities
The room was clean and comfortable but older. The staff was amazing! Everyone was helpful and polite. They went out of their way to help and give suggestions of attractions to visit in the area. Before booking I had read the reviews from others, glad they pointed me here!
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Melissa! Thank you for your positive feedback! We're delighted to hear that you found our staff helpful, polite, and accommodating. It's our priority to ensure that our guests have a comfortable and enjoyable stay, and we're glad that you appreciated our efforts. We apologize for any inconvenience caused by the age of the room, but we're pleased to know that it was clean and comfortable for you. We're also grateful for the recommendations from other guests that led you to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit!

8/10 Good

Norman

Travelled with family
Very clean but older facility. Staff is very friendly. Good breakfast and excellent heated pool!
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Hi Norman! Thank you for your review! We're delighted to hear that you found our facility very clean and our staff friendly. It's great to know that you enjoyed the breakfast and found our heated pool excellent. Your feedback is appreciated, and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean rooms. Breakfast was decent and staff was great. No negatives about this place—I’d stay again. Seemed pretty safe when I went out running at 5:30 am, too.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Hi Jessica! Thank you for sharing your positive experience! We're thrilled to hear that you found our beds comfortable, rooms clean, and breakfast decent. It's also great to know that you felt safe during your stay and that our staff provided excellent service. We appreciate your feedback and look forward to welcoming you back for another stay in the future!

8/10 Good

Kevin and Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Hi Kevin and Jennifer! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Good

Tejas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best 2 star hotel stay money can buy. Heavily guarded and walled hotel makes it feel a bit unsafe. Building’s super old, but upgraded. Staff were very friendly. Although they couldn’t come in person, they accommodated requests at the front desk. Our bathroom tub was worn and didn’t drain. Floors, though cleaned, felt very slimy and dirty. Breakfast’s ok, but not good. Very low quality foods
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Tejas! Thank you for taking the time to share your feedback with us. We're glad to hear that you found value in your stay and that our staff provided friendly service. We apologize for any inconvenience you experienced with the safety measures and the condition of the facilities. Your comments regarding the bathroom tub and the cleanliness of the floors are concerning, and we will address these issues with our housekeeping and maintenance teams to ensure that improvements are made. Regarding breakfast, we apologize if it did not meet your expectations. Your feedback is important to us, and we will use it to make necessary adjustments to improve the quality of our offerings. We appreciate your understanding and hope that despite the shortcomings you encountered, you were able to enjoy your overall stay with us. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to our management team. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Gary! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 17 Mar 2024
Hi Anthony,Thank you for being our guest with us at Quality Inn in Florida City and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very good location for a stop on our way to Key West. Rooms were nice and clean, stafff was friendly. Nice pool and outside area. Good breakfast on site.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Kristen,Thank you for choosing Quality Inn in Florida City. We're thrilled to hear you found our hotel to be a convenient and enjoyable stopover during your journey to Key West. Maintaining clean and comfortable rooms is a top priority for us, and we're glad you appreciated our efforts. Our friendly staff takes pride in providing excellent service, and it's wonderful to hear they made a positive impression on your stay. We're pleased you were able to take advantage of our amenities, including the refreshing pool and delicious breakfast options, to enhance your experience with us.

10/10 Excellent

Nora

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Nora,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Quality Inn in Florida City. We were greeted nicely by Nick and he also checked us out. The hotel was our place to stay after venturing off into the Everglades. A few hours after we checked out, we forgot something in our room and Nick quickly retrieved it for us!
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Brian! Thank you for your fantastic review! We're delighted to hear that you had such a great stay with us at Quality Inn in Florida City. It's wonderful to know that Nick provided you with excellent service during both check-in and check-out. Our team strives to make each guest feel welcome and valued, and we're glad that Nick went above and beyond to ensure your satisfaction. We're also pleased that our hotel served as a convenient base for your adventures in the Everglades. We understand the importance of providing a comfortable and convenient stay for our guests, and we're thrilled that we could meet your needs. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Jamie

Travelled with family
Liked: Staff & service
It was a nice inexpensive hotel close to the Florida keys
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Jamie,We're delighted to hear that you found our hotel to be a pleasant and affordable option during your visit to the Florida Keys. Being close to such a renowned destination adds to the convenience and value of our location. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

8/10 Good

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for the price. Everything was clean. The working ice machine was an added a nice bonus. Quiet area with easy access to the Everglades, monkey Jungle and air boat rides. We had to drive to get to a few restaurants if you want something other than fast food but not too far. We enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Jeanine! Thank you for choosing to stay with us and for sharing your feedback! We're glad to hear that you found our hotel to be great for the price and that everything was clean during your recent stay. We're delighted that you enjoyed the convenience of the working ice machine and the quiet area surrounding the hotel. Providing convenient amenities and a peaceful environment for our guests is important to us, so it's wonderful to know that these aspects of your stay met your expectations. We're also pleased to hear that you found the location convenient for accessing nearby attractions like the Everglades, Monkey Jungle, and airboat rides. We strive to provide a convenient location for our guests to explore the area, and we're glad that our location met your needs. Thank you for your feedback about the proximity to restaurants. We understand the importance of dining options for our guests, and we'll take your feedback into consideration as we strive to enhance the overall guest experience. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel was somewhat older, it was impeccably clean and always has a comfortable welcoming feel.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Terry! Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a great experience during your recent stay. We're glad to hear that you found our hotel to be impeccably clean and that it had a comfortable and welcoming feel. Maintaining a high standard of cleanliness and providing a comfortable environment for our guests are top priorities for us, so it's wonderful to know that we succeeded in this regard. We appreciate your understanding that our property may be older but are pleased to hear that it still met your expectations in terms of cleanliness and comfort. Your satisfaction is important to us, and we're glad that we were able to provide you with a pleasant stay. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house keeping staff was excellent and very courteous.
Stayed 9 nights in Feb 2024
Response from Guest Relations Management on 1 Mar 2024
Hi Timothy! Thank you for your positive feedback! We're delighted to hear that our housekeeping staff provided excellent service during your stay. We'll be sure to pass along your kind words to them. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable stay.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
It was my first stay there, I was more than pleasantly surprised. It may be a little older facility, but it was first rate nonetheless, especially for the reasonable price. This hotel is a definite do over.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 1 Mar 2024
Hi Terry! We're thrilled to hear that your first stay with us exceeded your expectations! It's wonderful to know that you found our facility to be first-rate despite its age, and we're delighted that you found the price to be reasonable. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!

6/10 Okay

Bhargav

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Noticeable odor when walking around property which is unpleasant
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 29 Feb 2024
Hi Bhargav! We're sorry to hear about the odor you noticed around the property. We'll make sure to address this concern promptly to ensure a more pleasant experience for all our guests in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything else we can do to enhance your stay, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

CARLOS, St. Croix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease to walk to Denny’s after a long flight
Stayed 8 nights in Feb 2024
Response from Guest Relations Management on 27 Feb 2024
Hi Carlos! It's great to hear that our location was convenient for you after your flight! If there's anything else we can do to make your stay even more comfortable, just let us know. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great jumping off point when visiting the Everglades. Staff is friendly and attentive. Rooms are clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 24 Feb 2024
Hi Patrick,We're thrilled to hear that our hotel served as a fantastic base for your Everglades adventure! Our team takes great pride in delivering exceptional service, and it's wonderful to know that you found our staff to be friendly and attentive throughout your stay. Maintaining clean and comfortable rooms is a top priority for us, ensuring that each guest has a relaxing and enjoyable experience. We appreciate your feedback and hope to welcome you back for another memorable stay in the future!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel a little dated
This hotel is in a perfect spot if you want to visit the national parks. It is clean and friendly. Breakfast is nice. The bed and chair in room was old and not the most comfortable. Otherwise the place was nice.
Stayed 5 nights in Feb 2024
Response from Guest Relations Management on 24 Feb 2024
Hi Rebecca! Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be in a perfect location for visiting the national parks and that you appreciated our cleanliness and friendly service. We apologize for any inconvenience caused by the condition of the bed and chair in your room. Please rest assured that we are taking steps to address this issue, including shampooing the chairs to ensure they meet our standards of comfort and cleanliness. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our accommodations. If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.