Playa del Carmen Hotel Guide - Moc-Che hotels in Playa del Carmen, Mexico.

"our stay was extended by an extra four days due to a historic blizzard on the United States East Coast. The same day in Jalisco, there was Narco violence that shut down Puerto Vallarta and Guadalajara. Despite everything going on around us, we had an amazing stay. The staff is universally wonderful, polite, and endlessly helpful. Gabriel at the front desk was instrumental in helping arrange a room past our expected checkout date. Everyone from the cleaning staff to the general manager did everything to help make our stay not just easy but amazing. We'll be back next February."

"Property was very very clean, and each staff member we interacted with was so sweet and helpful; especially the trolly guys. Our room was clean and pretty. Bed sheets had a stain on them, but we called right away and someone was at our room in under 10 minutes to completed change everything. We stayed in El Beso, but just a heads up that El Beso offers premium which lets you use the larger pool and nice beach chair areas. Restaurants were pretty good. Loved the short rib at Blue Moon. Drinks were fantastic and the pool bartenders (Louis in particular) were perfect. Buffet can be very overstimulating but offers a bunch of options, just avoid going during peak times (which they advised us of in advance). The beach was great, we got massages done right next door for cheap and they were right on the water which was lovely. Pool chairs, especially in EL Beso area, are all gone before 6:30 am as everyone goes out early and lays their towel down with clips or bands to reserve chairs so just be prepared. Gift shop is EXTREMELY over prices ($19 for a bag of gold fish) but I understand it's about convince more than anything. we bought a floaty there also and they happily inflated it for us. We wanted to extend our trip due to our flight being canceled but sadly they were fully booked. The trip was for my birthday and they made dinner reservations which was nice. "

"Staff are incredible! "

"All staff were friendly and some went out of their way to be helpful and even remembered your preferences "

"Clean rooms, nice staff "

"Room was very clean, amenities were wonderful (favorites being the gym and event offerings), and the staff were so personal. While the restaurants were good, they were often notably slower than an average restaurant experience even with seemingly no crowd. The buffet and beach bar exceptions to that. The beach was relaxing and convenient. It is a more natural beach so we didn’t swim much even though the resort kept up with the kelp pretty well. Get to the chairs and cabanas early are patrons hold them with belongings and they can be scarce."

"The whole experiece was amazing. From the hotel, the staff, the views and the food! "

"We had the swim out was a great stay would recommend "

"Isreal was amazing Everyone was ve"