Playa del Carmen Hotel Guide - Playa Xcalacoco hotels in Playa del Carmen, Mexico.

"YES"

"Pool side was wonderful. Ple ty of seating and staff working the bar area and the daily events were fun and friendly."

"Clean room, attentive staff, and the food was amazing! Getting a taxi was easy with the help of the staff. Playa the city was fun and exciting to explore. "

"We were worried we had booked at the last minute. But when we arrived, we were really impressed by how clean the rooms and the hotel were. They definitely have it dialed in."

"Staff ver y nice and polite. The área and room Super clean. Very good stay Overall. Kids had a lot of fin in the aquapark. We never got bored at the hotel. Night life activities were Very family orientes and Very nice. "

"Pros-The hotel is a small boutique hotel.It has a fantastic setting.The beach is beautiful and you are able to see the sunrise from the beach.the loungers are sufficient.The beach club and rooftop restaurant have a good selection of food.The staff specially Ann at reception were hardworking and friendly.The system of contacting them through WhatsApp works wonderfully and they get the job done immediately.they organised taxis etc and organised a wonderful New Year’s party.The decorations were wonderful for the party.The breakfast Hot cake was divine.The heated outdoor pool on beach and spa were excellent Cons- The access road to the hotel is bumpy with lots of potholes. Apart from the hotels restaurant the only other food option is coco cabanas opposite to the hotel but walking there is a bit tricky specially after rain as you have to avoid potholes.The next option is to go to playa about 20-25 mins away. The service is very slow in all restaurants.order food 1hr before you want to eat!! The lights in the room are very dim and you can hardly see your face for makeup. Rather than supplying multiple plastic water bottles in a day it would have been environmentally better to have fill up water stations on each floor . A clothes drying line in the balcony would have been a great addition to dry the wet swim suits. The organisation of the food service at the New Year’s party was very haphazard several people got the wrong entrees and some got main before entree. "

"The rooms were spacious and the staff were helpful and courteous. Would strongly recommend staying at this resort!"

"Clean room staff was great! "

"Helpful and attentive, happy staff in a laid back, small scale, yet a bit elevated setting. Just perfect for a getaway."