Hanoi Hotel Guide. Hotels in Ngọc Giả, Hanoi, Vietnam

"Beautiful property. Friendly and patient staff members. Great experience."

"Just amazing exp"

"We stayed here for three nights split into two stays with our Halong Bay cruise in between them. We wanted to travel light for the boat and the hotel had no issue in keeping our suitcases safely locked away for us. From the moment you arrive to the time you depart, you can expect top class service with lots of friendly smiles. One of the front desk managers , Sophie (I guess this as she wore a smart business suit compared to the others who were in traditional Ao Dai outfits), went out of her way to make sure we got our Halong Bay tour bus. As it was a bigger bus it couldn’t come down our tight street so she took the call from our guide and then personally escorted us with one of the doorman up to the corner where she had arranged for us to be picked up. Thanks Sophie! The room was modern in a classic French style and everything worked perfectly. It was small but it was what we paid for and what you expect in a major city where land is precious. We actually got an upgrade to same room type but a better view on both occasions, one with lake views on the top floor. Very comfortable with a great walk in shower and top notch bed and bedding. Breakfast is on the twelfth floor so you get awesome views of the city and Lake Hoan Kiem. Staff are very friendly and very attentive and switched on. Barista coffee is available at an extra cost, but the included coffee and tea will be refilled regularly at your table by one of the numerous vigilant team members. The buffet itself is "

"The staff were absolutely top notch during my stay. Full of recommendations, a lot of patience, and lovely smiles at all hours of the day…even at 3 o’clock in the morning."

"Very friendly staff who cater to every need. Buffet breakfast includes a variety of pastries, eggs made your way, great Vietnamese coffee and fresh fruits. Roof top bar has great views of the city and st.josephs cathedral. Spa and massage services also very good. Hotel is located in a very central location with access to all sights and amenities. No traffic noise experienced on the 9th floor."

"What an amazing find this hotel was. A local friend recommended this hotel to my wife and me. I trusted his judgment and booked. We have been here more than a week. While we have stayed in Hanoi's exclusive hotels, costing much more money in the past, the Royal Palace has been much more satisfying. The hotel is on a quiet side street in the Old Quarter, but just a few minutes walk to the excitement of shopping and eating. The most noteworthy comment is the friendly and interested staff. My wife fell in love with a few of them and would happily take them home with us! Choose this hotel and you will be feeling like royalty. "

"Really recommend this well located hotel - it is a smaller hotel with very friendly helpful staff "

"If you want a 5 star hotel experience stay here. From the moment we arrived our every need was looked after. Paula wasn’t feeling too well one morning and Benny in the dining room went out of his way getting herbal drinks for her and even sending some to our room that night. Thomas and Jeremy and the staff at the front desk made sure we knew where we were going and on our return would have drinks ready for us , much appreciated in the heat. A big thank you to all the staff."

"Great service, loved everything about it"