Playa del Carmen Hotel Guide - Portal Maya hotels in Playa del Carmen, Mexico.

"Great spot!"

"The room was great, they had everything we needed, excellent staff, location was perfect "

"Clean room, fantastic location. Staff we very friendly and helpful. The buffet was bland but the restaurants great. Pool closes really early at 8:30 so that was a bummer you couldn’t go sightseeing and then relax in the pool. Overall nice resort "

"Amazing rooms, service, and food! We will definitely be back!"

"Great location"

"The room was spotless Except the towels was old and small "

"Staff were incredibly friendly, housekeeping came by twice a day (cleaning during the day, turn down service at night), and food was the best I’ve had at an all inclusive. Rooftop & pool are beautiful - music is quite loud in the afternoon, so just to note if that’s not your vibe. Would 10/10 recommend and would book again in a second. "

"I had a lovely room, it is a beautiful hotel. I really enjoyed every minute there. The staff are wonderful. I enjoyed Spas services, I had two excursions booked through the hotel. I had a blasin at the cenote and parasailing. Every evening there was different show. I loved the Mescian show, why do they call it "Other services" it should be called fabulous seriveces. I would go back there in a minute."

"We stayed in room 532, right off the main entrance. A bit loud at times given people coming and going in the evening. The room itself was very spacious, very clean offering lots of amenities. Big bathroom and bedroom with a comfortable bed. We had a complimentary small bag of coffee, which was nice! Pool towels are provided and you can swap them often. 2 pools are available - we found the one across the street, not the one facing the ocean, was nicer. There is no beach in front of the hotel but a 5 min walk will get you there. Overall, we enjoyed our stay and the staff was great."