Rato Hotel Guide - Hotels with Air Conditioning in Rato, Lisbon District

"My friend and I stayed for 4 nights at the end of a 15 day vacation in Portugal. Pros: - The hotel is beautiful and clean - The rooms were very clean with turndown service. - The staff were very friendly, helpful and responsive in addressing any issues that were raised. - There is a mall across the street with some great shops with a good food court and a great Brazilian buffet restaurant that we really enjoyed for dinner. Cons: - Before heading to Lisbon, I sent 3 messages to the hotel (2 through Hotels.com and one directly to the hotel) and never received a response. - The cost for breakfast is fairly steep and there are no other restaurants in the neighbourhood serving breakfast - The hotel is at least a 25 mins bus ride to the historical centre and not always the easiest to get to depending on the time of day. - The pool and hot tub are only accessible until 8 pm and would have been great if they were available until 10 pm. All in all we enjoyed our stay."

"Very disappointed to have spent decent money staying at this hotel. I booked here because I had two very important meetings the next day and wanted to be rested and properly prepared. The room temperature was 24.8 degrees. I tried calling reception to get it sorted, but the room phone didn’t work properly. At 2am, sweating and stressed that I wasn’t going to be recovered or prepared for my meetings, I had to get changed and go down to reception. The guy on reception came up and tried to fix it, but nothing changed. They moved me to another room, which was 21.5 degrees, but it still wouldn’t get any cooler. It was an improvement, but still not good enough. I complained at reception and also wrote them an email afterwards, but received no response. I’m leaving this review now because I gave them the opportunity to fix the issue or offer some form of compensation, and they chose not to respond. Poor service "

"Hotel was in a great location, close to all attractions and great restaurants. The staff were amazing, Bartender Mauro was incredible, friendly, attentive and made great cocktails. the receptionist all were helpful recommending restaurants, brunch at Nicola is a must! "

"The breakfast buffet is extensive and delicious. Lots of choices for all."

"The rooms were unique ( we Stayed in a melody room). The shower was amazing, and the opaque doors did not make it see through. The fridge in the room was a welcome addition along with a kettle. The bed was big, but too firm and creaky for my personal taste, but others may prefer it. The TV had a few English speaking channels, more so than other hotels. The breakfast was excellent quality, and waiting staff were friendly and constantly replenishing the food. There were dressing gowns, and an excellent hairdryer. (A rarity in even 5 star hotels), and the room lighting was superb. ( not good when you apply make up in a dimly lit hotel room, and discover you look like coco the clown in natural light😀). The location is excellent. A metro station right on your doorstep, and restaurants and bars within easy walking distance. I would leave shoes with heels at home, as cobbles are everywhere. There is a lovely rooftop bar, with great cocktails at reasonable prices and lovely staff, unfortunately it was a bit too windy during our stay up there to make the most of it. My only negative comment is that the street/ traffic noise was quite bad at night. Our room was on the front facing pombal park. It may not be an issue for those who aren’t light sleepers. There are three Fenix hotels right next to this one, and the Fenix Lisboa has an inside bar, where you have the treat of a lovely barman named Fernando. He has been there for 53 years and is a credit to the company."

"We were delighted by the helpful and friendly staff who made every effort to accommodate any request or question. Truly great service! And the location was great."

"Clean room, great view of the city with the famous old Aqueduct."

"It's a great stay the rooms are clean the breakfast was good and it was right across from the airport which was convenient"

"the room had no washclothes or conditioner"