- Appalling customer service. The owner should change their property manager. I was given a whatsapp numbers to contact during business hours.Whenever I send messages with questions during business hours, they do not reply. I also tried calling a few times to chase up, but they do not pick up their calls, despite online status on whatsapp. The only time they were responsive was when they had to collect tourist tax from me. Furthermore, in the confirmation Email, they stated they could assist with luggage storage, but when I asked if we could use this service, they refused. I understand this service may become unavailable due to COVID 19, but please take it out from your property description and confirmation email as it is very misleading
- The street outside of the apartment can get quite noisy. Not recommended for light sleepers, but there are ear plugs provided
Really comfortable bedding and nicely decorated apartment with all the amenities you may need during a short stay. The location is right across a view point (sao pedro de alcantra) and you can see sao jorge from the balcony window.
Residentas São Pedro
A verified traveller from London stayed at Residentas São Pedro
Posted 8 months ago