Exterior
Check availability

Reviews of Travelodge by Wyndham Reno Downtown

2 out of 5
Travelodge by Wyndham Reno Downtown
636 N. Virginia St., Reno, NV

Reviews

5.4
Rating 10 - Excellent. 155 out of 1000 reviews" "
Rating 8 - Good. 138 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 196 out of 1000 reviews" "
Rating 2 - Terrible. 325 out of 1000 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monica, vacaville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Customer service was beyond nice and friendly
Stayed 1 night in Apr 2024
Response from FD on 24 Apr 2024
Thank you for feedback. I will share your comments with the staff. I'm sure it will encourage them to continue their good work. Thank you for staying with us. We hope to see you again soon.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a place to spend the night, convenient for on off free way
Stayed 3 nights in Apr 2024
Response from FD on 20 Apr 2024
Thank you for your feedback. We are glad that you had a comfortable night stay. We hope to see you again. Thank you for staying with us.

2/10 Terrible

Jesse

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has bedbug. We all got bitten. But the worse thing, the amount of hookers using the hotel to make money. There was a shooting outside the hotel too. To say the least, this was a horrible experience for us. We couldnt even sleep. We were scared for our safety. Guest. Please say somewhere else if all possible, specially if your family is teaveling with you.
Stayed 1 night in Apr 2024
Response from FD on 18 Apr 2024
Thank you for your feedback. All of our room are newly renovated with brand new beds. We have regularly scheduled pest control who inspects and treats, if needed, our rooms. We are open 24 hours and have onsite staff who promptly attend any problems that may arise. We partner with Reno Ambassadors who continually walk throughout downtown Reno to help ensure the cleanliness and safety of the downtown Reno business district. Rest assured we are taking measures to address the problem and prevent future occurances. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Mykhailo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smells awful and the neighborhood is super sketchy and unsafe, light bulbs don’t work and the elevator is shaky
Stayed 1 night in Apr 2024
Response from FD on 17 Apr 2024
Thank you for your feedback.We are saddened to hear that you weren't happy with your stay. We are continually working to improve and upgrade our property. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Gregg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Seatac airport is the worst possible experience for an airport. TSA lines almost triple the estimated time! A 20 took almost an hour and I missed my flight by three minutes!!!
Stayed 1 night in Apr 2024
Response from FD on 3 Apr 2024
I'm a little confused by your response. The airport service is unrelated to accommodations at our hotel.

2/10 Terrible

Jim

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I slipped & fell on thick ice at bottom of stairs that i was told had been there for days & she had slipped on it too What good are these reviews if you cannot post the truth
Stayed 1 night in Feb 2024
Response from FD on 17 Feb 2024
Thank you for your feedback. We are saddened to hear about your incident. It is advisable to avoid taking stairs in bad weather. We have elevators. We hope to have the opportunity to provide you a clean comfortable stay in the future.

10/10 Excellent

Reymundo

Stayed 2 nights in Feb 2024
Response from FD on 21 Mar 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again soon. Thank you for staying with us.

6/10 Okay

Michael

The wi-fi sucks
Stayed 3 nights in Jan 2024
Response from FD on 27 Jan 2024
Thank you for your feedback. We apologize for the problems you experienced with the wi-fi. Rest assured that we are taking measures to address the problem and prevent any future occurances. We hope to have the opportunity to provide you a clean comfortable stay in the future. Thank you for staying with us.

6/10 Okay

Ernesto

Stayed 1 night in Jan 2024
Response from FD on 20 Jan 2024
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve. We hope to see you again soon.

6/10 Okay

Bernard

Disliked: Staff & service, room comfort
Average Travelodge
After walking from the train station about 15 to 20 minutes through a snowstorm, the front desk clerk asks me as I'm standing there covered in snow what car I'm driving. Room was average, and facing the street. Elevator shaking so much on The Descent I thought an earthquake was happening and this was only three floors mind you. The room was clean not much choice for coffee refrigerator door blocked by the cabinet that housed it with a good show that was adjusted. The second night the heater would not turn off therefore I had to sleep with the door open. Overall with the choices of hotels ample I will give this average place a miss the next time
Stayed 1 night in Jan 2024
Response from FD on 12 Jan 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Amanda

Travelled with family and small children
Disliked: Cleanliness
Lock was not working and floors were sticky.
Stayed 1 night in Jan 2024
Response from FD on 12 Jan 2024
Thank you for your feedback. We are saddened to hear about the problems with the lock. Rest assured we are taking measures to fix the problems and prevent any future occurrences. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Elsa

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
I came back to a flooded room and bathroom
Stayed 2 nights in Dec 2023
Response from FD on 12 Jan 2024
Thank you for your feedback. We are saddened to hear about the troubles with your room. Rest assured we are taking measures to correct the problem and prevent any future occurrences. We hope to have the opportunity to better serve you in the future.

8/10 Good

Antonio

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from FD on 12 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We hope to have the opportunity to provide you a clean comfortable stay in the future. Thank you for staying with us.

10/10 Excellent

Srinivasa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from FD on 1 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. I will share your marks with the staff. I'm sure it will encourage them to continue their good works. Thank you for staying with us.

2/10 Terrible

Sonia

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We asked for Wi-Fi and it did not work the whole time . The sheets were dirty and it was not ground level . Did not feel comfortable looking at vomiting on the floor
Stayed 2 nights in Dec 2023
Response from FD on 1 Jan 2024
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. Rest assured we are taking measures to correct the problem and prevent any future occurrences. The ground level is parking only. But, we have elevators. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from FD on 1 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. I will share your marks with the staff. I'm sure it will encourage them to continue their good works. Thank you for staying with us.

10/10 Excellent

harjinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on 1 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. I will share your marks with the staff. I'm sure it will encourage them to continue their good works. Thank you for staying with us.

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2023
Response from FD on 20 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again. Thank you for staying with us.

8/10 Good

carlos

Stayed 8 nights in Dec 2023
Response from FD on 12 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We will look forward to providing you a comfortable night stay on your next visit. Thank you for staying with us.

10/10 Excellent

Davinder

Stayed 2 nights in Dec 2023
Response from FD on 12 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We hope to provide you a great night stay in the future. Thank you for staying with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, an Unpleasant Stay
Since I cannot rate 0 stars, 1 star it is. It is unfortunate that this hotel lacks cleanliness and customer service. The bed sheets were dirty, and the lounge chair in the room was old and dirty as well. The young man in charge of housekeeping didn’t seem to be in his 5 senses, was rude, and had an unclean appearance as well, to the point that I had to let him know that he had stuff hanging out of his nose. Since the minute I arrived, I felt unwelcome and uncomfortable, cut my trip short and drove back home the next day.
Stayed 3 nights in Nov 2023
Response from FD on 16 Dec 2023
Thank you for your feedback. We are saddened to hear that your room was not up to standard. Rest assured we are taking measures to correct the problem and prevent any future occurrences. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Tracy

Business traveller
Liked: Cleanliness, amenities
Unsafe a little off downtown don't walk at night alone . The parking garage across the street seems to be used as a speed way for drag racing with loud mufflers.
Response from FD on 10 Feb 2024
Thank you for your feedback. We are saddened to hear that you didn't feel comfortable in the downtown area. We partner with the Reno Ambassadors, who continually monitor the Reno business district to ensure the safety and improve the standards in the area. We hope to have the opportunity to provide you a clean comfortable stay in the future. Thank you for staying with us

4/10 Poor

Yvet

Key card not working
Stayed 1 night in Nov 2023
Response from FD on 4 Dec 2023
Thank you for your feedback. We are saddened to hear that you had problem during your stay. Rest assured we are taking measures to correct the problem and prevent any future occurances. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.

6/10 Okay

Tim

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not walker compatible
Top floor Wife had trouble getting to the room & in the room. Not recommended for someone with a walker.
Stayed 1 night in Nov 2023
Response from FD on 20 Nov 2023
Thank you for your feedback. You may request a room close to the elevator upon check in. The rooms with one bed have a bit more space to move around. Thank you for staying with us.

10/10 Excellent

Lorne

Stayed 1 night in Nov 2023
Response from FD on 6 Dec 2023
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We hope to provide you a great night stay in the future. Thank you for staying with us.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service
Property was under construction
Stayed 1 night in Nov 2023
Response from FD on 20 Nov 2023
Thank you for your feedback. We are diligently working to improve and upgrade our property. We hope to have the opportunity to provide you a great night stay in one of our newly renovated rooms in the future. Thank you for staying with us.

10/10 Excellent

Ruta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location off of I-80. Super friendly staff. Great value for the money
Stayed 1 night in Nov 2023
Response from FD on 13 Nov 2023
Thank you for your feedback. We are happy to hear that you had a good experience with us. I will share your comments with the staff. I'm sure it will encourage them to continue their good works. We hope to provide you a great night stay in the future. Thank you for staying with us.

6/10 Okay

JASON ADAM

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our check-in was great, thanks due to Bridget that works graveyard front desk. She was very friendly, helpful, and caring. Facility is dated and could use a remodel. Location is downtown across the street from circus circus and not in the best neighborhood, but we didn't have any issues from unruly people while here. The beds and pillows were decently comfortable and the room in general was pretty clean, but there was an issue with our tv, the phone in the room did not work, and I did find one bug in the room. Bridget was very concerned and caring, but most rooms were taken for the evening and we could not be moved. We were able to get moved the next morning, and what we thought might be an upgrade for my elderly mother to be able to shower was merely the same bathroom set up with handicap rails installed in the shower. Not a bad place to stay if you're in a pinch and need a quick room, but if you can spend a little more money you may be happier elsewhere. I would like to thank Bridget once again for at least making our check in pleasant and being such a nice and caring person.
Stayed 2 nights in Nov 2023
Response from FD on 13 Nov 2023
Thank you for your feedback. I'm saddened to hear that you had problems with your room. We hope to have the opportunity to better serve you in the future.

4/10 Poor

Franklin

Business traveller
Disliked: Room comfort
Stayed 5 nights in Oct 2023
Response from FD on 21 Nov 2023
Thank you for your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Roy

Disliked: Property conditions & facilities
Easy access from the freeway and near casinos. No resort fee. Low room rate midweek. In room fridge, microwave and coffee maker. Easy parking. No breakfast bar, dated decor and premises. Credit card processing took about 30 minutes to add the security deposit, since the room rate was already paid on a non refundable basis.
Stayed 1 night in Oct 2023
Response from FD on 15 Nov 2023
Thank you Roy, we look forward to having you back.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service
for ~$50....it is clean and feels safe. that is what we hoped for...so I would say it is a 4-5 star 2-star hotel. make sense?
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
Thank you for taking the time to let us know how we did, We look forward to serving you in the future at our convienently located property.

6/10 Okay

Dan

Liked: Cleanliness, staff & service, room comfort
Good value, but older property.
Stayed 1 night in Oct 2023
Response from FD on 15 Nov 2023
Thank you for your feedback Dan!

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on 21 Oct 2023
Thank you for taking the time to let us know how we did. We look forward to serving you in the future again soon.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from FD on 15 Nov 2023
Thank you for your feedback, Paul! We are so happy to hear you had a pleasant stay with us.

2/10 Terrible

Brad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The service here is horrible! Light bulbs were burnt out the front desk people are straight crack heads and can’t carry out a simple conversation. Noise all night long someone seriously pounded on my door in the middle of the night. I checked out on Tuesday and they still haven’t refunded my money and it’s Friday.
Response from G on 14 Oct 2023
We are continuously working on improving. Your feedback is important to us. Thank you for stay with us.

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reno
Room was clean. Elevator ride was a little shaking.
Stayed 1 night in Oct 2023
Response from G on 14 Oct 2023
We are continuously working on improving. Your feedback is important to us. Thank you for stay with us.

8/10 Good

Halsey

Travelled with partner
Disliked: Amenities, property conditions & facilities
The girl at the desk was nice enough but didn’t seem to have much pride in her job. The room should have been ADA compliant but definitely wasn’t. My husband had to help me to the bathroom because my wheelchair didn’t fit. Lots of yelling at all hours in the parking lot.
Stayed 1 night in Oct 2023
Response from G on 14 Oct 2023
We are continuously working on improving. Your feedback is important to us. Thank you for stay with us.

6/10 Okay

EVA, LOS ANGELES

Travelled with group
Front desk agreed to check us out at 12 but then in the morning it was a different story
Stayed 1 night in Sep 2023
Response from Front Desk on 8 Oct 2023
Thank you for your feedback, Our check out time is 11. We do not offer late check out.

6/10 Okay

Ronda

Travelled with group
Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Front Desk on 8 Oct 2023
Thank you for your feedback,

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dingy rundown hotel frequented and surrounded by homeless.
Stayed 3 nights in Sep 2023
Response from FD on 24 Sept 2023
Thank you for your feedback. We are continually working to improve and upgrade our property. We hope to have the opportunity to provide you a great night stay in one of our newly renovated rooms in the future.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from FD on 24 Sept 2023
Thank you for sharing your feedback. We are saddened to hear that you weren't completely satisfied with your stay. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean, but very small. I want to know he’s in the area everything seem to be OK. The bathroom was very old and the crap rated but it work so I guess that counts for something.
Stayed 3 nights in Sep 2023
Response from FD on 18 Sept 2023
Thank you for your feedback. We are happy to hear that you were happy with your stay. We hope to provide you a clean comfortable stay in the future. Thank you for staying with us.

2/10 Terrible

patrice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up in morning and unable to use the shower. It did not work!! Had to wash up in the sink. Should ge partial refund. One night stay cost me $472.
Stayed 1 night in Sep 2023
Response from FD on 4 Dec 2023
Thank you for your feedback. We are saddened to hear that you had problem during your stay. Rest assured we are taking measures to correct the problem and prevent any future occurances. We hope to have the opportunity to better serve you in the future. Thank you for staying with us.

8/10 Good

Jackie

Stayed 1 night in Sep 2023
Response from Front Desk on 8 Oct 2023
Thank you for your feedback

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
One night
My bed was hard as a rock, I had to use pillows under me to sleep. Location is questionable. Some scary looking people around.
Stayed 1 night in Sep 2023
Response from FD on 17 Sept 2023
Thank you for sharing your feedback. We are sorry to hear that you weren't completely satisfied with your stay. We have recently renovated our rooms and installed new beds. Some of them may be extra firm for a time. Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Noise from motorcycles on the street was annoying & hard to go to sleep
Stayed 1 night in Sep 2023
Response from FD on 17 Sept 2023
Thank you for your feedback. We are sorry to hear that the noise disturbed your sleep. We are conveniently located in downtown Reno. The downside is that there is traffic. We hope to have the opportunity to provide you a clean comfortable stay in the future. Thank you for staying with us.

8/10 Good

Paul, Carson

Business traveller
Liked: Staff & service, amenities
I understand it's a difficult location for parking downtown.
Stayed 1 night in Sep 2023
Response from FD on 13 Sept 2023
Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay with us. Regrettably, we have limited parking in our parking lot. Thank you for staying with us. We appreciate your business.

6/10 Okay

Yanet

Stayed 1 night in Sep 2023
Response from Front Desk on 8 Oct 2023
Thank you for your feedback

4/10 Poor

Araceli

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately there was a croakroach, and if one comes out, there's an infestation. 😞
Stayed 2 nights in Sep 2023
Response from FD on 10 Sept 2023
Thank you for sharing your feedback. Rest assured we are taking measures to address the problem. We hope to have the opportunity to provide you a clean comfortable night stay in the future. Thank you for staying with us.

8/10 Good

Alfredo

Stayed 1 night in Sep 2023
Response from Front Desk on 8 Oct 2023
Thank you for your feedback