Riviera Maya Hotel Guide - Hotels with Pool in Riviera Maya, Mexico

"We never made it to Mexico because of my husband severe PTSD episode. We contact the hotel to ask if we could change the dates we never heard something back from them. Very disappointed we never would book that hotel again."

"The rooms were cleaned daily and done well. Staff were helpful with any questions. Pools were great."

"Could use more bar services. And snack shacks"

"Great place! "

"Spa experience was really nice. The vip pool was nice and quiet. Food was ok, a little more variety would be nice at the buffet. The resteraunts were very good. The staff was incredible."

"The only concern for us was the seaweed on the beach but not much they can do about that. We have an amazing trip. People were fantastic!"

"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"Loved it food was great in the buffet, staff were all nice and there was a lot of entertainment. Only thing I didn’t like was that reservations for the restaurants were impossible to makes they were always full and I would check as early as 5am and there wouldn’t be anymore availability."

"The entire experience at the resort was absolutely incredible. The property itself is breathtakingly beautiful, meticulously maintained, and truly feels like paradise from the moment you arrive. One of the highlights of our stay was the snorkeling. It was exceptional—we were able to see sea turtles, tropical fish, and so much beautiful marine life right off the beach, which made the experience unforgettable. What truly makes this resort stand out, though, is the staff. Every single team member went above and beyond to make our stay special. From housekeeping and turndown service to the concierge team and Preferred Club servers, everyone was warm, attentive, professional, and genuinely caring. You can truly feel how much pride they take in creating an amazing guest experience. The entertainment, atmosphere, service, and natural beauty of the resort all came together to create one of the most memorable vacations we’ve ever had, and we cannot wait to return."