London Hotel Guide - Southbank Centre Book Market hotels in London, United Kingdom.

"The room itself was fair. The check in process was horrible. I paid to upgrade my room and have a high floor. Upon arrival (check in @3pm) they had me and my wife waiting for 2 hours to get our room. They said they would call when it was ready, they didn’t. I was sitting right next to the reception desks, nobody informed me. After approaching to see if it was ready, they said the room was ready after 2 whole hours. We just flew in and were exhausted and had to wait 2 hours for a room that we had booked well before that day. The customer service was trash in this experience. I kept asking why this would happen and they just kept ignoring me. Unacceptable behavior. They proceeded to give me 1 drink voucher. Not even 2 for me and my wife. Look elsewhere."

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"Staff Brilliant nothing to much for them Breakfast very good Some room renovated Some room not but clean and tidy "

"In the heart of Mayfair, the Royal Horseguards Hotel offers a charming and convenient option for visitors. The facility is rich in history with knowledgeable staff to share behind the scenes secrets as well as modern day tips. Don't ,boss afternoon tea."

"All services were top notch. Wondering why this 5 star hotel has a 25m pool but no sauna nor jacuzzi."

"Clean quiet dark rooms in a minimalist pod hotel. No windows in rooms. If you’re sharing a room, be sure it’s with someone you’re comfortable with as there is little personal space (including the bathroom)."

"The fromt des"

"Very helpful staff. Great location and hotel. "

"Great location! Walkable to all many historical locations and close to the St James tube. Check-in was simple. We opted for the Superior or bigger room and although smaller than what we’re used to, was quite sufficient with a king bed. Room was a little dated but comfortable. Breakfast was affordable and had a variety of self serve options. We stayed 7 nights and staff was wonderful. Would come back."