Melrose Holidays

One of the nicest Hotel's I've ever stayed in. Beautiful accomodation and lovely friendly staff. Thank you x

Great place, in a great location 😄

This is our third time staying at the Scotsman. This time we selected a director room with city view, we stayed in room 702, it had wonderful views and a dining table surrounded by windows. We also chose to include breakfast, which I would also recommend considering. We have stayed in hotels in "new town" before also, but it wasn't the same. Different atmosphere and not as walkable. Staff are extremely helpful.

Service is fine but we are not happy for just 2 hours out of check out time for another £60

The woman working during the day was lovely and we appreciated being able to leave our bags before check in. However, the man who worked in the evenings was not as lovely and even during check in it felt like we were inconveniencing him by wanting to check in. Our second day the hot water in the sink stopped working. Not, was running cold, stopped running altogether. They said that they had fixed it but it wasn't fixed for the rest of our stay. There was laundry in our room, however the washing machine left the clothes so wet that when we put them in the dryer, it set the smoke alarm off from all the steam. The man who worked in the evenings came up, shoved his way into the room, yelling about the smoke alarm. Obviously, he needs to come in and check what's going on, we absolutely get that. Having him berate us for something that wasn't our fault wasn't great though. Once he realized what had caused it, he spent more time yelling that he had to come in, it was the law. Which, again, obviously that's fine, just don't need to have his defence yelled at us repeatedly. Also the floors were so dirty. My socks were so dark just from walking around in the room. Great location though.