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This was one of the best places I’ve ever stayed at! The staff was really friendly, helpful and accommodating!! Room was much bigger than anticipated and super clean. Definitely will stay here again
Staff very helpful and friendly. Room could've been cleaner - the floor wasn't vacuumed or washed to my liking. The pool area and service was great. Food at the restaurant is good and large portions. Fish sandwich is great and salads good too. Beach is very wide here so the walk to the water is long for kids. There are chair & umbrella rentals right at the water. If staying more than a few days, buying chairs and an umbrella will be more cost-effective. Parking just under the building is very convenient and coming and going is a breeze. The views of the water are endless and gorgeous. The music at the pool could be lower for my taste - it's loud-ish in the room and a distraction when reading. The kitchen is great, and for a family of 4, the double room suite is perfect with a living/kitchen area between the 2 rooms. I'd def come back.
Fantastic hotel. Great location, great pool area, loved the room and the restaurant was delicious albeit a fairly basic menu. Staff couldn’t have made us feel more welcome, they were attentive and friendly. All in all we had an amazing few days and would not hesitate to recommend.
Room was very updated w/ turn down service everyday. In hotel restaurant had excellent food. Great beach w/ beautiful sunsets. Overall, hotel was above expectations as family spot for those with kids under 10.
Our stay was wonderful! Staff was friendly and helpful. There were always pool chairs available with attendants to help you get setup. The food at BRGR was some of the best we had on our trip. Parking was easy. Room was immaculately clean, trendy and spacious with views of the beach. The boardwalk area had fun chairs, a bar, games, fire pits. My only downside is the distance to the ocean was a bit far - it’s a very deep beach - so you can’t hear the waves from your room. But I’d definitely stay again.
Lisa
Stayed 3 nights in Mar 2024
Response from Matthew Sanscrainte, Management on 22 Mar 2024
Thank you for sharing your experience with us! We're thrilled to hear that you had a wonderful stay and enjoyed our friendly staff, pool amenities, delicious food at BRGR, easy parking, and the immaculately clean and spacious room with beach views. We're glad you had fun in the boardwalk area as well.We appreciate your feedback regarding the distance to the ocean and understand your point about not hearing the waves from your room. We'll definitely take this into consideration for future improvements.It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic stay in the future!
Response from Matthew Sanscrainte, Management on 22 Mar 2024
Thank you for choosing to stay at Treasure Island Beach Resort! It was a pleasure having you as our guest, and we hope you enjoyed your time with us.We truly appreciate your patronage and the opportunity to serve you. If there is anything else we can assist you with or if you have any feedback to share, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back to our resort in the near future for another wonderful stay.
Response from Matthew Sanscrainte, Management on 22 Mar 2024
Thank you for choosing to stay at Treasure Island Beach Resort! It was a pleasure having you as our guest, and we hope you enjoyed your time with us.We truly appreciate your patronage and the opportunity to serve you. If there is anything else we can assist you with or if you have any feedback to share, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back to our resort in the near future for another wonderful stay.
Response from Matthew Sanscrainte, Management on 22 Mar 2024
Thank you for choosing to stay at Treasure Island Beach Resort! It was a pleasure having you as our guest, and we hope you enjoyed your time with us.We truly appreciate your patronage and the opportunity to serve you. If there is anything else we can assist you with or if you have any feedback to share, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back to our resort in the near future for another wonderful stay.
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you appreciated our suite and views. We look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!
10/10 Excellent
Eileen
Travelled with family, Travelled with family and small children, Travelled with pets
Wonderful staff, beautiful rooms, right on the beach. Didnt dine there but had breakfast and it was delicious! Will stay again if we are in the area.
Eileen
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and found our staff wonderful, rooms beautiful, and the beachfront location delightful. It's wonderful to know that you enjoyed your breakfast and found it delicious.We're delighted that you had such a positive experience, and we can't wait to welcome you back if you're in the area again. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Warm regards,Matthew Sanscrainte
Thank you so much for your kind words and continued patronage. We're delighted to hear that you always choose our hotel for your stays. Your loyalty means the world to us, and we're committed to ensuring that each visit exceeds your expectations.If there's anything specific you need during your stay or any special requests you have, please don't hesitate to let us know. We're here to make your experience as enjoyable and comfortable as possible.Looking forward to welcoming you back soon for another wonderful stay!Warm regards,Matthew Sanscrainte
Located on the beach this new and stylish hotel provides a variety of room options. Upscale amenities with a great onsite restaurant and bar.
Laura
Stayed 3 nights in Feb 2024
Response from FOM on 2 Mar 2024
Thank you for your feedback! We're thrilled to hear that you appreciate our new and stylish hotel located on the beach. Providing a variety of room options is important to us, ensuring that every guest finds the perfect accommodation for their needs. We're delighted that you enjoy our upscale amenities and the convenience of our onsite restaurant and bar. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay by the beach!
The location is perfect! The beach access is amazing and there are plenty of places to eat around!
Claudale
Stayed 2 nights in Feb 2024
Response from FOM on 2 Mar 2024
We're delighted to hear that you're enjoying our hotel's perfect location! Our beach access is indeed amazing, and we're thrilled that you're able to take full advantage of it. With plenty of dining options around, we strive to ensure that our guests have everything they need for a memorable stay. Thank you for choosing us, and we hope you continue to have a wonderful time exploring the area and soaking up the beautiful surroundings!
Thank you so much for your kind words! We're thrilled to hear that you had a super nice experience during your stay with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic visit. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. See you soon!
10/10 Excellent
Marcell
18 Feb 2024
Marcell
Stayed 2 nights in Feb 2024
Response from Matthew Sanscrainte, Management on 22 Mar 2024
Thank you for choosing to stay at Treasure Island Beach Resort! It was a pleasure having you as our guest, and we hope you enjoyed your time with us.We truly appreciate your patronage and the opportunity to serve you. If there is anything else we can assist you with or if you have any feedback to share, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back to our resort in the near future for another wonderful stay.
We're thrilled to hear that you found our property beautiful! Thank you for taking the time to share your feedback. We strive to create a welcoming and visually pleasing environment for all our guests to enjoy. If there's anything specific that stood out to you or any suggestions you have for how we can further enhance your experience, please feel free to let us know. We look forward to welcoming you back soon for another wonderful stay!
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
Our check in at the front desk was awkward and time consuming. I booked through Expedia and prepaid yet it seemed like when I arrived at front desk I was starting all over.
John
Stayed 1 night in Jan 2024
Response from Matt (FOM) on 6 Feb 2024
Thank you for sharing your feedback regarding your recent check-in experience at our hotel. We sincerely apologize for any inconvenience or frustration you encountered during this process.We regret to hear that your check-in was not as seamless and efficient as we strive to provide for all of our guests. Your experience does not align with the level of service we aim to deliver, and we understand the importance of making the check-in process as smooth and hassle-free as possible.We appreciate you booking your stay with us through Expedia and understand that prepayment should streamline the check-in process. We apologize if it felt like you were starting over upon arrival at the front desk. We will review our procedures and communication to ensure that our guests who have prepaid through third-party booking platforms experience a more streamlined check-in process in the future.Your feedback is valuable to us as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to exceed your expectations in the future. If you choose to stay with us again, please do not hesitate to contact our management team directly so that we may personally ensure a smoother and more enjoyable experience from start to finish.Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
10/10 Excellent
james
12 Jan 2024
james
Stayed 3 nights in Jul 2023
Response from Matt (FOM) on 6 Feb 2024
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
10/10 Excellent
Samuel
4 Jan 2024
Samuel
Stayed 2 nights in Jan 2024
Response from Matt (FOM) on 6 Feb 2024
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
8/10 Good
Jeremiah
Travelled with family
4 Jan 2024
Liked: Cleanliness
Great Hotel, RUDE Security guard
This hotel does so much right I hate to leave a negative review. Everything about this hotel is great with 2 exceptions. They employee an extremely rude and unprofessional security guard who treats his job like that of a prison guard. This is the second year in a row that we and other guests were complaining about this individual. Secondly, they will not accommodate a late checkout even when the hotel is empty. Most high end hotels will.
Jeremiah
Stayed 5 nights in Dec 2023
Response from Matt (FOM) on 6 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our property and services.We are sincerely sorry to hear about the negative aspects of your experience. Please accept our apologies for any interactions with our security guard that fell short of the high standards of professionalism and hospitality we strive to maintain. Rest assured, we are taking your comments seriously and will address this matter with our security team to ensure that all guests feel respected and valued during their stay.Regarding your request for a late checkout, we understand the importance of flexibility, especially when circumstances allow. We apologize for any inconvenience caused by our inability to accommodate your request. We will review our policies and procedures to see if there are opportunities to provide more flexibility in such situations in the future.We genuinely appreciate your feedback as it helps us identify areas for improvement. It is our hope that you will consider giving us another opportunity to serve you better in the future. Should you choose to stay with us again, please do not hesitate to reach out to our management team directly so that we may personally ensure your comfort and satisfaction.Once again, thank you for sharing your thoughts with us, and we hope to welcome you back soon for a more enjoyable experience.
10/10 Excellent
NORman
1 Jan 2024
NORman
Stayed 1 night in Dec 2023
Response from Matt (FOM) on 6 Feb 2024
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
10/10 Excellent
Joseph
14 Dec 2023
Liked: Cleanliness, staff & service
Joseph
Stayed 1 night in Nov 2023
Response from Matt (FOM) on 6 Feb 2024
I hope this message finds you well and filled with fond memories of your recent stay at Treasure Island Beach Resort.I wanted to take a moment to express my sincere gratitude for choosing our resort for your getaway and for sharing such kind words about your experience with us. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you enjoyed your time with us.Your glowing feedback means the world to us, and we are delighted that you found every aspect of your stay to be exceptional. Your perfect scores on the survey are a testament to our team's dedication to providing outstanding service and creating memorable experiences for our guests.We take great pride in delivering exceptional hospitality, and your satisfaction is our ultimate reward. Your feedback motivates us to continue striving for excellence in everything we do.Thank you once again for choosing Treasure Island Beach Resort, and for your generous praise. We look forward to welcoming you back for another unforgettable stay in the near future.
Beautiful hotel, clean and comfortable room, outstanding view, pristine beach, and impeccable service!! This is hands down the nicest hotel in the area and a great value. I can’t over-emphasize the level of service. All staff was friendly, helpful, welcoming. Opal collection hotels are now on my radar!
Great place to stay! From our late check in to our late check out. All the front desk employees were awesome! The room was very clean on arrival. We loved the pool area. Both pool ambassadors were excellent, Trenton and Jordan were always very friendly and ready to help. Wait staff at BRGR were friendly and welcoming.