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"The service and hospitality was unmatched! Love the vibes here "

"We had a wonderful stay! The pools were great! The food was great! The customer service was incredible. The butlers were so helpful and amazing! Big thanks to Kiyoshi & Daniel H., they always went above and beyond for us! the beach was a little let down because of seaweed but our kids didn’t care much and the service was great too! "

"Bed was uncomfortable- doesn’t look like what I saw on the website!"

"Perfect property for peace and tranquility."

"Rooms were clean, mini bar was stocked daily, staff was friendly, food was good lots of options. Brazilian and Japanese restaurants were sooo good! Drinks were meh. Main pool bars could have used two bar tenders "

"This was our second stay at Barcelo Maya Palace. We love having so many options and being able to play at each of the resort's pools, water slide parks, and beaches. The resort's location is also so nice and close to the Xplor and Xel-ha parks. One disappointment this visit was we weren't able to get a reservation at the teppanyaki restaurant, even thought we inquired when we were checking in."

"This was a great vacation for my family (two teen boys), everyone had a great time. Because we booked through Expedia, we had access to two other resorts, and tried all the buffets and the other pools. The beach is accessible through the other two resorts (Tulum and Akamai), and the beach was okay (it’s kind of rocky) so bring water shoes if you are beach people. Staff was friendly and very helpful, and tried to make our stay comfortable and enjoyable. Pool policies that we personally loved: You cannot place towels in the morning on chairs by the pool and leave them there, which for that policy alone, I would book again. It’s so frustrating to see towels on chairs all day when people aren’t in them and other people could be enjoying spaces by the pool. This was a great policy and I hope more places adopt it. My biggest suggestion was maybe more pool party music, there was a foam party one day and had some great music, so more fun music at the pool, but pretty minor in the scheme of things. Overall, this was a great hotel and we would go back again."

"Despite a frequent problem in all the resorts with Seaweed issues this time of year… the staff did a good job removing as much and often as possible. The food is excellent, The property is lovely. We have been to Barcelo Riviera Maya Palace numerous times. This was our first time to stay at the adults only location. We will definitely come again and again. Very safe and relaxing."

"Loved the food, came here for the second time. Restaurant wait times took up to 40 minutes, but worth the wait. Excellent cocktails, espresso martinis and whiskey sours. Overall an excellent authentic Mexican experience "