Tancah Hotel Guide - Beach Hotels in Tancah, Tulum

"Clean room, staff was nice"

"This resort is the adult only section in a large property that contains four resorts called the Palladium group. It is marketed it as an adult only resort, but we saw a good amount of kids the entire time. The room was the best part about our stay, they even serviced our room twice a day. The property was quite picturesque, almost too large. It’s about a 30 minute walk to the beach, which I find pretty ridiculous. There are golf carts that take you everywhere, and can be requested through an app. Sometimes it takes longer to wait for the golf carts then to just walk there. The food and restaurants were the biggest letdown of the trip. I traveled with a group of seven and the team here at TRS barely accommodated for us. At first, they were telling us we would have to eat separately, which is nowhere on their website. The food quality was just all right, with some items being completely inedible. Both of the TRS pools were beautiful, but the drink service was slower than other resorts we’ve been to. All of the bars were well stocked, with higher quality liquor than any of the other properties adjacent to TRS. We did enjoy the spa, which was as good if not better than many all-inclusive resorts. Overall, I would say I had an all right experience, please make sure to request more information before booking from the resort. "

"Everything was nice. Arrived at night around 9pm. They welcomed us home, and gathered the is the luggage. Off we went on resort cart. Beautiful lit pathway, line with palm trees. Welcome, sash on the door. checked in with preferred club members and the festivities began. Served premium drinks. The next 3 days were wonderful, the all inclusive package was definitely a deal. Food was pretty good.Room was very nice. Dual balconies, by the pool, an our ocean view. Staff was very nice. Rooms were kept very clean. We recommend the excursion package to the cenotos and snorkeling "

"Booking restaurants was difficult, especially for shorter stays of five days or less. Availability was very limited. "

"There were no shops nearby. Few internal shops were really pricey. probably thats the way it is. Not a lot of stuff to do if you dont want to be in the swimming pool or beach. Food were same everyday. not a lot of changes in food. I thought the food will be a little different each day of the week. Drinks were great. "

"The resort is extremely noisy: construction and loud music trying to mask the construction. There is not one quiet spot in the entire resort. There are not enough chairs by the pools so we did not have a place to sit after swimming. the view from the beach is construction concrete slaps. There is an extremely aggressive membership sales team that is relentless and will stop to lying and manipulation to make a sale. "

"Amazing place- loved it!!! Service and amenities were 5 star ⭐️ "

"We had an ocean view room and it was perfect! The food and drinks were 10/10! We love the lobby bar and the coffee shop. The hotel smells amazing and is really beautiful. The staff is so kind and helpful. Josue was our lovely host and he put champagne and balloons in our room for my birthday and checked in with us everyday to see if we needed anything. All the pool servers were excellent, especially Uriel and Cony. My only complaint is I wish this hotel would STOP with the upsell push. It is egregious. People are exhausted after a long travel day and they make the checkin process way too long by making you sit in the lobby- while it is beautiful- and wait for at least 3 different people to come talk to you. We almost never came back after our first trip because of this. They did not attempt the sell job as bad as last time because I made it clear in my booking notes, but checkin still took almost 30 minutes and there was no other guests in the lobby. I highly suggest they stop doing this. It is a major turn off. Otherwise, the hotel and restaurants and staff are top notch!"

"amazing view"