Dear Clive,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel nice, our staff accommodating, and our breakfast excellent. Your satisfaction is our top priority, and we appreciate your feedback as it helps us identify areas where we can improve.We're sorry to hear about the inconvenience you experienced with the window in your room. Providing a comfortable and pleasant stay for our guests is important to us, and we regret that we were unable to provide clear instructions on how to address the issue of fresh air circulation in your room.We understand the importance of a good night's sleep and apologize for any discomfort caused by the inability to open the window. Your feedback regarding the response from our reception team has been noted, and we will address this with our staff to ensure more proactive and helpful assistance in the future.Please know that your comments have been shared with our management team, and we will work diligently to rectify this issue and prevent it from occurring in the future.We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay. Should you decide to stay with us again, please do not hesitate to reach out to our team directly so that we can ensure your next visit exceeds your expectations.Thank you once again for your valuable feedback.

Dear David,Thank you for taking the time to leave us a rating! We're thrilled to see that you had an excellent stay with us and rated your experience with the perfect rating.Your satisfaction is our top priority, and we're delighted that we could meet your expectations during your time with us. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

Dear Philip,Thank you for taking the time to review your recent stay with us at the Hampton by Hilton Torquay.I am happy to hear you had thoroughly enjoyed your stay and i would like to thank you in the name of the team for the kind words.We look forward to welcoming you back!

Thank you for choosing to stay with us taking the time to review your stay with us. I am sorry to hear there were aspects of your stay you were unhappy with. Unfortunately all of our shower doors have had to be removed due to safety concerns. I will pass your comments regarding the cleanliness of the room onto the housekeeping team so we can look to improve in this aspect. I am sorry to hear that you weren't happy with the view from your room, I have looked into your booking and it does look like on this occasion you have chosen a standard king room and unfortunately due to the location of the hotel some of our rooms have less desirable views. We try and avoid allocating these until last, but when we are busy we unfortunately have to make use of these rooms. Once again thank you for your valuable feedback, we will take this on board as we look to improve the guest experience.I hope this won't stop you from staying with us in the future. Kind Regards,

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the room itself to be very nice. However, we are genuinely sorry to learn about your negative experience with our staff.Firstly, we want to show you are sincere sympathy for the difficult situation you are facing, and we understand the importance of providing a safe and welcoming environment. We always take all of our guests concerns seriously and we are devastated to hear that you felt mistreated during your stay.We would like to address the issue you mentioned about potential threats of eviction. Our records indicate that there were instances where our staff needed to remind you of the hotel rules. It is important to note that our policies require minors to be accompanied by an adult at all times for their safety and security, especially in such circumstances. Despite the challenging situation you were facing, our team was adhering to these guidelines.We understand that this situation is very sensitive and we apologise for any miscommunication that might have caused you additional stress. Our aim is to provide a positive and supportive experience for all our guests. We appreciate your understanding and are happy to discuss this further if you’d like to do so.Once again, we apologise for any distress caused and would like to hear back from you.Kind regards,

Dear Michelle,Thank you for taking the time to review your recent stay with us at the Hampton by Hilton Torquay.I am happy to hear you had thoroughly enjoyed your stay and i would like to thank you in the name of the team for the kind words and for the perfect score rating.We look forward to welcoming you back!