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Reviews of La Tulumeña

3 out of 5
La Tulumeña
Av. Tulum Colonia Huracanes, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 67 reviews" "
Rating 8 - Good. 20 out of 67 reviews" "
Rating 6 - Okay. 5 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Desk Tulumeña on 9 Apr 2024
Gracias por tu calificacion Dianne

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities
Decent location. Right on the main road. A little noisy. Cold shower only. Bed is hard and you only have a very thin bedsheet to sleep with. The "garden view" is dirty and nothing pleasant to look at. The room was clean. Lightning was good. Higher price for what you get.
Stayed 1 night in Mar 2024
Response from Front Desk Tulumeña on 26 Mar 2024
Thank you for taking the time to leave us a comment, we take into account everything you say to improve the experience of our guests, have a great day.

8/10 Good

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a great location, for transportation, entrainment and food. The place is clean and inviting. However, the bathroom doors will be annoying. If you stay for long periods it will get on your nerves. Overall, I would still book again.
Stayed 4 nights in Mar 2024
Response from Front Desk Tulumeña on 26 Mar 2024
Thank you very much for your feedback, we will take into account what you mention to improve. We hope to see you soon.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice funky room garden view courtyard /restraint seating Birds nice big balcony
Stayed 1 night in Jan 2024
Response from Front Desk Tulumeña on 26 Mar 2024
Thank you for taking the time to rate us and leave a comment, we hope to see you soon!

4/10 Poor

Asmita

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cons : 1. Wifi never worked for us. So not sure what 'free wifi' meant for! On asking staff, we were told that it was a network problem. We stayed for 3 nights without any changes. 2. Bathroom doors inconvenient - no door knobs. 3. In the name ecoresort, almost made it a jungle. Pros : Moderately clean and conveniently located if you are looking to stay in Centro Tulum.
Stayed 3 nights in Feb 2024
Response from Front Desk Tulumeña on 26 Mar 2024
Thank you for taking the time to rate us and leave a comment, we regret what happened with the Wifi, it does not depend on us the quality of the signal, here in Tulum the internet can fail. As for the style of the hotel, it may happen that many people do not like it as in your case, but we also have guests who love it. Anyway every comment helps us to improve, have a great day!

8/10 Good

Amanda

Liked: Cleanliness, amenities
Disliked: Staff & service
Clean and tidy. But felt a little unsafe. There is an open air shower and it would be possible for a workman in the ground floor to see in because there are gaps in the foliage. Also, the lights in the corridor come on in a timer (fine) but only stay on for a few seconds ( not fine) so I often ended up in a dark corridor. Also there isn’t a lock on both sides of the bathroom door meaning someone could climb up into the shower and get into the bedroom. Not likely but shouldn’t be possible. The lady who checked me in was rather grumpy. If I were with someone I would stay again but not if I was on my own. Nice soft towels and decent toiletries. Comfy bed.
Stayed 7 nights in Jan 2024
Response from Front Desk Tulumeña on 26 Mar 2024
Thank you Amanda for leaving a comment about how you felt during your stay, we are sorry to hear about your insecurity, as we have never had any security related issues. However, every comment helps us to improve the experience of our future guests. Thank you for taking the time, we hope you have a great day!

6/10 Okay

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is next to the bar or restaurant so I found this place so noisy. 12 midnight when the music off.
Stayed 2 nights in Jan 2024
Response from Front Desk Tulumeña on 26 Mar 2024
Thank you for your comment, we are sorry to hear that the music was what ruined your experience, unfortunately it is a situation outside the hotel and the restaurant has permission to give those shows until 12 pm. Have a great day!

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has a bar, and a restaurant, across the street from ADO locatesd in city center.
Stayed 2 nights in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marco

Stayed 2 nights in Dec 2023

10/10 Excellent

Peter, fort lauderdale

Stayed 2 nights in Aug 2023
Response from Front Desk Tulumeña on 19 Aug 2023
Gracias por tu review Peter, esperamos que hayas disfrutado tu estancia con nosotros. Saludos.

10/10 Excellent

Diana C Carrera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! I’m front of the ADO and all the small buses for transportation. The place is clean and amazing for the price!
Stayed 5 nights in Jul 2023
Response from Front Desk Tulumeña on 4 Aug 2023
Diana thank you very much for your comments, we are happy to hear you enjoyed your stay with us, come back soon!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quiet. A little walk into town, but altogether wonderful.
Stayed 2 nights in May 2023

8/10 Good

Rashmi, SEATTLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and conveniently located (directly across from the bus station), the front desk is very helpful and responsive, wifi is fast, beach towels are available to rent, the rain shower in the bathroom balcony is lovely - it felt like the closest thing to showering outdoors but in complete privacy. The only downside is that it has a restaurant and bar attached, and a couple of nights I could hear the music even while wearing earplugs. Also, the provided soaps and shampoo simply wouldn't froth - they might want to switch brands.
Stayed 4 nights in Apr 2023

4/10 Poor

yolanda

Travelled with family
Disliked: Staff & service, amenities
Food was not good and Restaurant atmosphere was not welcoming
Stayed 5 nights in Apr 2023

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean hotel right downtown and across from ADO bus station made it so convenient. Booked the room with outdoor shower and it was magic. Would absolutely stay again
Stayed 3 nights in Mar 2023
Response from Front Desk Tulumeña on 21 Apr 2023
We are delighted to know that you enjoyed your stay with us.Come back soon! Greetings

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tulumeña was the perfect boutique hotel for 3 nights. Directly across the ADO bus station and in Tulum Centro where restaurants, bars and dance clubs are walking distance away. Highly recommend!
Stayed 3 nights in Feb 2023

10/10 Excellent

Dorina Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and staff are very friendly, responsive & professional.
Stayed 7 nights in Jan 2023

8/10 Good

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

jasmin

Travelled with partner
Disliked: Amenities
This hotel is not worth staying in due to the lack of amenities. It doesn’t have refrigerator, tv, nor mirrors in the rooms. The worst part is they change the bedsheets every four days! Sorry but won’t be staying here again.

10/10 Excellent

Ellison

Stayed 3 nights in Dec 2022

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here! I can’t wait to go again :)

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property ! We loved the area and the hotel itself is simple but has everything u will need ! We previously stayed in an all inclusive and enjoyed la tulumena 10 times more !!! Everyone was super nice ! Muy amable todos !! Muy limpio!

10/10 Excellent

Cher

Liked: Staff & service, amenities, property conditions & facilities
Nice little hotel.
Stayed 4 nights in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was incredible. Loved my stay.
Stayed 2 nights in Oct 2022
Response from Front Desk Tulumeña on 31 Oct 2022
Thanks for your comment Robert ! Was a big pleasure to host you, hope you got a nice way back home. Looking forward to welcome you in the future ! All the best

8/10 Good

Lady Lyn M

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff
Stayed 4 nights in Aug 2022
Response from Front Desk Tulumeña on 31 Oct 2022
Thanks for your comment Lyn ! Was a big pleasure to host you, hope you got a nice way back home. Looking forward to welcome you in the future ! All the best

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST BOOK IT!
Wow wow wow! So amazing! Definitely exceeded our expectations for the price we paid! I was so hesitant to stay here but after reading the other raving reviews decided to give it a go. The service AMAZING, the food & drinks in the restaurant and bar AMAZING! Literally only complaint would be the beds are a little hard, but everything else about this place was so wonderful. Maria was a dream and was so helpful in creating such a wonderful romantic experience for us. The on site scooter and bike rentals were awesome. Luis, Neri and Marcos were so fun and attentive. The entire staff really. Stay here!! Perfect location and experience. Definitely recommending to everyone I know looking to travel to Tulum!
Stayed 3 nights in Jul 2022

8/10 Good

Mariana

Stayed 4 nights in Mar 2022

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! The staff was very attentive and friendly, I loved the central location meaning I could literally walk everywhere and there are so many restaurants on the strip so it’s the perfect location.
Stayed 5 nights in Mar 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a great stay. Took a solo trip to Tulum and this was a perfect home base. Great vibe, very friendly staff, clean rooms, and can’t beat the location. The restaurant/bar is adjacent and hosts live music. They also make the best mezcal drinks for a cheap price. Maria answered any question I had and helped me with bike rentals. Couldn’t believe I got such a good price on the hotel for what it offered. Highly recommend.
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist speaks English which is great, super friendly and we are able to check in earlier. The room and bathroom was comfortable and clean, one of the best shower we had in Tulum. Internet was quiet fast for Mexico. I’d say one of the best accommodations in Tulum with this price. And again the receptionist were super kind, to check the taxi prices for us even we checked out almost an hour late cs we thought it was till 12.
Stayed 1 night in Sep 2021

10/10 Excellent

Israel

Stayed 2 nights in Aug 2021

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and friendly place. Just one issue, the place is not 24/7 front desk like mentioned in the description. When we checked out in the morning at 8:30am there was nobody to give us our deposit (it was cash). Had to wait 1 week to get a deposit back through western union (they don't give back on credit card for some reason). Just make sure to communicate with them begore your checkout.
Stayed 2 nights in Aug 2021
Response from La Tulumeña Recepción on 3 Sept 2021
Hello Julien, we regret the inconvenience we had with you, due to this mistake we have changed our hours of operation so that the reception is not left alone at any time and make our work much more efficient. I hope they are fine! Greetings!! Daiana, receptionist Hotel La Tulumeaña

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good room, good outdoor shower, no real amenities except AC and fan for those hot days, no tv but who needs it when your right in the center of Tulum. This location is great to explore Tulum
Stayed 3 nights in Jun 2021

6/10 Okay

Harry

Liked: Cleanliness, staff & service
Great Location but Loud
This was a cute little hotel. Small rooms but nicely decorated. Overall the room was comfortable, the hotel was in a central location around lots of restaurants and bike rentals were offered at a low rate. The main downside is there is a bar below the rooms and they often have live music playing pretty loud, so it can be difficult to get some rest at night.
Stayed 2 nights in Apr 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
It was close to everything downtown. Friendly staff.
Stayed 1 night in Mar 2021

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantabulous and Pleasurable stay
The reception service amazing and prompt, the team was helpful with basic questions and also gifted with souvenirs. The place has great decor and also is in the heart of the tulum town which made dining + shopping options comfortable. The team provided complimentary drinks at their restaurant which was cherry on the top.
Stayed 2 nights in Mar 2021

8/10 Good

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful decorated. Nice courtyard area with adjacent restaurant/bar. You got to choose your own soap at check in which I really liked.
Stayed 1 night in Mar 2021
Response from La Tulumeña Recepción on 21 Mar 2021
Muchas Gracias Yadira! Apreciamos mucho tu tiempo para darnos tu comentario! Para nosotros ha sido un placer recibirlos! Esperamos verlos pronto nuevamente, Saludos

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The hotel was clean overall and the staff was very friendly. The bathroom got quite muggy after our showers, but we propped the swinging doors open with a trash can to air it out. We loved the vibes of the hotel and it’s attached courtyard bistro! We enjoyed our stay and would recommend.
Stayed 3 nights in Mar 2021
Response from La Tulumeña Recepción on 21 Mar 2021
Muchas Gracias por tu reseña Lauren! ha sido un placer poder recibirlas en nuestro hotel, esperamos hayan tenido un agradable regreso a su hogar. Ojala tengamos el gusto de recibirlas nuevamente... Saludos !

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Stayed 1 night in Dec 2020
Response from Rocio on 16 Mar 2021
Muchas Gracias Hector! Estamos muy felices de que te haya gustado nuestro hospedaje!

6/10 Okay

Maxine, Chicago

Travelled with partner
Liked: Staff & service
The staff was very helpful and friendly. We were able to rent bikes on the premises and here was a restaurant right next door
Stayed 1 night in Jan 2021
Response from Hotel "La Tulumeña" on 26 Jan 2021
thank you very much for your comment, we appreciate it very much!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Dilapidated a bit. No amenities. Quaint but one step up from a hostel. When opened a sliding door to get air, wind blew rickety hanging small lamp fixture into wall breaking it. Horrible slamming doors to bathroom. No coffee or fridge or railings going down steep steps.
Stayed 3 nights in Jan 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect Christmas/NYE stay
The hotel is in the perfect location in the center of Tulum Pueblo. Lots of restaurants and shops within walking distance. The rooms are basic but clean and have that “tulum vibe” about them. The property has a great restaurant and garden as well. We felt right at home here and everyone was so welcoming and friendly. Only hiccup was that they only have one hair drier and I had to wait 2 days to get one, and then they took it away after an hour. Anyways, not that big of a deal, our experience at La Tulumeña was amazing! Oh also they have bikes for rent for 150 pesos per day.
Our room
Our room
Our room
Balcony
Stayed 8 nights in Dec 2020

10/10 Excellent

Rozanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Andria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Tulum decor & great location!
The hotel is decorated in such a unique and precious way that it truly represents Tulum with all the bamboo! The staff was exceptionally friendly and accommodating. The hotel is in a great location right in the heart of downtown and it’s wonderful having the restaurant attached with great food! Also we loved our room with the outside shower. Our only drawbacks is that the bed was very firm and hot water was extremely limited and sometimes not available for showers. Also parking on the street could be difficult depending on the time of day. In addition, other hotels I’ve stayed at in Tulum offer free bicycles but here you have to pay. Besides that everything else there was amazing!
Stayed 3 nights in Jan 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustyc style, fun evening events and great margarita
Stayed 3 nights in Dec 2020

10/10 Excellent

Tanja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family run by good, kind people
The hosts are very friendly, kind and helpful. They were putting the finishing touches on their new restaurant and there was some construction noise. They gave us bikes to use for the day at no charge to make up for the inconvenience. They also gave us a free breakfast, which we ate in the gorgeous courtyard, which stayed cool throughout the day :) The beds were a bit too firm for me, but my stay was still lovely. They are very generous and lovely people, and you will be in good hands.
Stayed 5 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Agradable
Recepcionista muy servicial un poco chica la ha itacion cerca del centro .
Stayed 1 night in Nov 2020

10/10 Excellent

Mani Gigi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in downtown Tulum
Everything about this hotel is prefect, the location, price and amazing staffs. You will enjoy your stay here because it’s close to everything and it’s right across the street from the bus station. I can’t believe how inexpensive this hotel is and special thanks to the morning staff, I didn’t get her name but she was very helpful, sweet and accommodating. Thanks for making my trip so wonderful. I’d definitely recommend it and stay here again.
Stayed 2 nights in Nov 2020