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Reviews of Naala Tulum

3.5 out of 5
Naala Tulum
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 377 reviews" "
Rating 8 - Good. 78 out of 377 reviews" "
Rating 6 - Okay. 29 out of 377 reviews" "
Rating 4 - Poor. 9 out of 377 reviews" "
Rating 2 - Terrible. 11 out of 377 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 12 Apr 2024
Gracias por su calificación Mr Nick.Cuando regrese lo estaremos esperando con los brazos abiertos.Saludos.

10/10 Excellent

Amy Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with an amazing rooftop pool!
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 9 Apr 2024
Hola Amy.I hope you are doing well.Thank you for your message, it was a pleasure be your host. We hope you can visit us again, we will be with open arms.Best Regards.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Team on 12 Apr 2024
Gracias por su calificación Ms. Alexandra.La estaremos esperando con los brazos abiertos la siguiente visita.Saludos.

8/10 Good

Noelannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 19 Mar 2024
thank you for letting us be your hosts, We apologice about the situation at your check out, We hope you can return again to your home far home Naala.

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 30 Mar 2024
Thank you, Casey.For your visit and for let us be your host, If you want to return we will be with open arms.Best Regards

10/10 Excellent

Belinda

Stayed 4 nights in Mar 2024
Response from Front Desk Team on 16 Mar 2024
Muchas gracias por su visita. Esperamos regrese pronto.Saludos.

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Love the staff and great breakfast!
Stayed 8 nights in Feb 2024
Response from Front Desk Team on 13 Mar 2024
Hello Jessica , of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards. Front Desk Manager Jonathan Rodriguez.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 13 Mar 2024
Hello Robert , of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards. Front Desk Manager Jonathan Rodriguez.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always friendly, courteous and ready to assist. It smells great, the entire facility, from the parking garage, to the roof garden...it's just unlike anything I have ever sensed before. Great work!
Stayed 1 night in Feb 2024
Response from Front Desk Team on 7 Mar 2024
Thank you so much for your coment, We will be so happy when you return the next time to your home far home. Best Regards

10/10 Excellent

Andres

Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Gracias por su visita y su comentario. Lo estaremos esperando con los brazos abiertos.

6/10 Okay

Furqan, Dallas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 19 Feb 2024
Thank you for your comment, Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few days. Basic, but clean hotel. Roof top was small but nice. Enjoyed walking to dinner in the evenings and renting bikes for the beach. Was suppose to get $18 credit through Expedia for VIP, but was not given despite asking at checkout and showing proof. Ate at restaurant and was told it would come off our bill at the end.
Stayed 4 nights in Jan 2024
Response from Front Desk Team on 19 Feb 2024
Thank you for your comment, Best Regards.

10/10 Excellent

ILYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good property and very good value of the money. Safe area. Restaurants within walking distance. Distance to the beach is 40-45 minutes walk/15 min by bicycle/10 min cab. Property has very nice rooftop pool.
Response from Front Desk Team on 29 Jan 2024
Hello Ilya first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Team on 20 Mar 2024
Gracias por su visita y por su calificación.Esperamos verlos de nuevo en casa.

10/10 Excellent

Kaulana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Kaulana First of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. We wish you happy holidays. Best regards.

10/10 Excellent

Carlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a peaceful property, just close enough yet far enough from all the noise and nightlife
Stayed 3 nights in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Carlton first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Alejandro, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over nice clean quite place
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Alejandro first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

6/10 Okay

ERIC

Stayed 1 night in Dec 2023
Response from Front Desk Team on 19 Feb 2024
Thank you for your comment, Best Regards.

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Amazing pool with epic sunset. The food is hit or miss and isn't available all the time but they help you with ordering dinner. Sometimes you cant pay by card at the rooftop which is strange. The walls are paper thin so sometimes you can hear your neighbours quite well. That being said I absolutely love staying here and would stay here again! Its so convenient. Close to town and beach and has underground parking.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Candace first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Very good location close to the beach, restaurants, Downtown, Ruins, etc. Highly recommended for families or with friends.
Stayed 4 nights in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Isaac first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Arie

Liked: Cleanliness, staff & service
Property is close to everything, 10 min to beach 10 minutes to cenotes, 2 min to downtown strip. The staff are excellent, Yessebel (sorry if I misspelled) at the front desk was super helpful on several occasions throughout the trip. Clean and simple with wonderful staff.
Stayed 7 nights in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Arie first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

4/10 Poor

Asal

Stayed 1 night in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Asaf First of all we thank you for your comment, this always helps us to grow more as a team, we are saddened that we could not meet your expectations as a hotel. Best regards.

8/10 Good

karla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a gym and jacuzzi
Stayed 3 nights in Dec 2023
Response from Front Desk Team on 29 Jan 2024
Hello Karla first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Marie

Stayed 6 nights in Dec 2023
Response from Front Desk Team on 29 Jan 2024
Hello Marie first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Alejandra Cordova

Stayed 4 nights in Dec 2023
Response from Front Desk Team on 29 Jan 2024
Hello Alejandra first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Izabela

Stayed 1 night in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Hello Izabela first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms and common areas look and feel new and modern. Firm beds, fresh lovely linens, modern bathroom in the rooms. It's nice that the sink area is separate from the toilet and shower. Good for a family. Staff keeps the hotel very clean too. Pool area is on the roof. Small but lovely views. Can be a bit windy. There are some upscale shops nearby and several restaurants. But the area has basically no public beach access. Can't even see the ocean. It's behind the walls of all the beachfront hotels. That was disappointment, but no fault of the hotel.
Response from Front Desk Team on 29 Jan 2024
Hello Christine first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

6/10 Okay

kashif

Stayed 6 nights in Dec 2023
Response from f on 29 Jan 2024
Hello Kashif First of all we thank you for your comment, this always helps us to grow more as a team, we are saddened that we could not meet your expectations as a hotel. Best regards.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Property Clean Modern Great location
Stayed 1 night in Dec 2023
Response from Front Desk Team on 29 Jan 2024
Hello Christpher first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

6/10 Okay

Divesh

Stayed 2 nights in Dec 2023
Response from . Front Desk Manager Jonathan Rodriguez. on 29 Jan 2024
Hello Divesh First of all we thank you for your comment, this always helps us to grow more as a team, we are saddened that we could not meet your expectations as a hotel. Best regards.

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023
Response from Front Desk Team on 29 Jan 2024
Hello Victoria first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly wonderful experience. Beautiful hotel with amazing people. The foyer, the restaurant and pool areas up top, and the room... all joyous. I would have loved to stay longer... especially in the foyer with its bewildering scent - of what I at last learned was "tobacco and cinnamon." A very special thanks to Jezabel (forgive me if this spelling is incorrect) - she was very kind, warm, and inviting.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 29 Jan 2024
Hello Robert first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

8/10 Good

Frank

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Front Desk Team on 29 Jan 2024
Hello Frank first of all we thank you for your comment, this always helps us to grow as a team, we are happy to know that your stay was comfortable, we hope to see you again at your home away from home Naala. Best regards.

8/10 Good

Trishun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud construction every morning, but amazing property.
Stayed 7 nights in Oct 2023
Response from Jonathan Rodriguez on 20 Oct 2023
Hello. Thank you so much for your feedback, Im apologice about this situation. We hope in your next visit we do not have this kind of details.Best Regards.

10/10 Excellent

Poppy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, you just need transport
Stayed 5 nights in Sep 2023
Response from Jonathan Rodriguez on 14 Oct 2023
Hola Thank you for your review, we are so glad that you have a nice stay with us, we hope you can return again.Best Regards.Jonathan Rodriguez.Front Desk Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel. Bad service.
The hotel itself is excellent, front desk service outstanding however the rooftop pool and restaurant service is really bad. The servers take forever to bring your orders and on top of that inflate the price of food and drinks as they wish. We paid three different prices for the same drinks on each different day. The menu said $220, we were charged $250, $280. Additionally they add 15% tip without asking which in Mexico is illegal. They don't bring an itemized receipt when you ask for the check so they can charge you more. It is a shame as it seems this rooftop bar/restaurant is managed by a different company, but overall it ruins the experience in the hotel. The extra $20-30 pesos is not a big deal, but the sneakiness of the servers is.
Stayed 3 nights in Sep 2023
Response from Jonathan Rodriguez on 6 Oct 2023
Dear Sir or Madam.Thank you for your comment, this helps us to improve our service day by day, I also apologize for the service that happened in the restaurant, we are working every day to have a continuous improvement. We remain at your disposal at any time if you wish to return again.Best regards.

8/10 Good

Steven, Decatur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaint was that the mattresses were too soft and there was no coffee maker.
Stayed 1 night in Sep 2023
Response from Jonathan Rodriguez on 6 Oct 2023
Dear Mr Steven.We are sorry to hear that your experience with the mattress was not the best, I apologize and thank you for your comment, this helps us to grow more as people and as a team, we hope to see you again, we will be with open arms.Best regards.

10/10 Excellent

Jose Guadalupe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general was amazing, everything was perfect! You do have to pay for parking if you want to leave your vehicle at the property which makes no sense but okay $200 pesos per night, there is a lot of construction going on around the whole city and the cops are extremely corrupt and preying on tourists, we had an encounter with one that was very intoxicated. The hotel gets very loud in the morning as construction starts, breakfast is amazing and overall all the food is too! The rooftop area is the best! It gives jungle vibes. I definitely recommend this hotel, however i had a bad experience outside of it, perhaps i would love to visit again in a few years once construction calms down a bit.
Stayed 2 nights in Aug 2023
Response from Naala Tulum on 17 Aug 2023
Hello, good morning. Thank you very much for your comments. We are sorry for the bad situation that happened, but we will be delighted to receive you whenever you like. We send you greetings from the entire Naala Tulum team.

10/10 Excellent

Tieranni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Na'ala Hotel. The hotel was clean and quiet. The supermarket and restaurants were all within walking distance. What I loved most was the pool on the rooftop and the service. The staff was so nice and friendly! Breakfast was also delicious. I'd totally stay again.
Stayed 3 nights in Aug 2023
Response from Naala Tulum on 17 Aug 2023
hello good morning how are you I hope it is wonderful. We appreciate your feedback and we love that your stay has been incredible and wonderful. We will be delighted to receive you again. Greetings from the Naala Tulum team.

8/10 Good

Melissa

Stayed 3 nights in Aug 2023
Response from Jonathan Rodriguez on 6 Oct 2023
Que tal Señorita Melissa.Gracias por su calificación, esperamos que la podamos ver nuevamente por Naala, estaremos muy contentos y con los brazos abiertos.Saludos Cordiales.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay… staff was really nice and they were really accommodating. Will definitely stay here again.
Stayed 4 nights in Aug 2023
Response from Naala tulum on 17 Aug 2023
hello good morning how are you I hope it is wonderful. We appreciate your feedback and we love that your stay has been incredible and wonderful. We will be delighted to receive you again. Greetings from the Naala Tulum team.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good experience. Everything was great
Stayed 2 nights in Aug 2023
Response from Naala Tulum on 17 Aug 2023
hello good morning how are you I hope it is wonderful. We appreciate your feedback and we love that your stay has been incredible and wonderful. We will be delighted to receive you again. Greetings from the Naala Tulum team.

10/10 Excellent

Ashley L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, the hotel was pretty clean, the staff were nice, the views from the balcony are spectacular. I watched the sunrise and sunset from there and was not disappointed. Tulum center was just a short walk from the hotel, there were many restaurants next to the it, a supermarket just 5 minutes away, very convenient. Would definitely stay there again!
Stayed 6 nights in Jul 2023
Response from Naala Tulum on 17 Aug 2023
hello good morning how are you I hope it is wonderful. We appreciate your feedback and we love that your stay has been incredible and wonderful. We will be delighted to receive you again. Greetings from the Naala Tulum team.

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Naala Tulum on 17 Aug 2023
hola buen dia muchas gracias por sus comentarios nos alegra que su estadia fuera placentera, esperamos poder recibirte de nuevo y disfrutar del hotel recibe saludos de todo el equipo de Naala Tulum

10/10 Excellent

Natalia

Travelled with family
Liked: Amenities
Great
Stayed 1 night in Jul 2023
Response from Naala Tulum on 17 Aug 2023
hello good morning how are you I hope it is wonderful. We appreciate your feedback and we love that your stay has been incredible and wonderful. We will be delighted to receive you again. Greetings from the Naala Tulum team.

10/10 Excellent

Jawara H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great i just love the Naala
Stayed 3 nights in Jul 2023
Response from Naala Tulum on 17 Aug 2023
hello good morning how are you I hope it is wonderful. We appreciate your feedback and we love that your stay has been incredible and wonderful. We will be delighted to receive you again. Greetings from the Naala Tulum team.

10/10 Excellent

nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful place
Stayed 7 nights in Jul 2023
Response from Naala Tulum on 17 Aug 2023
hello good morning how are you I hope it is wonderful. We appreciate your feedback and we love that your stay has been incredible and wonderful. We will be delighted to receive you again. Greetings from the Naala Tulum team.

8/10 Good

Carlos

Stayed 1 night in Jul 2023
Response from Naala Tulum on 17 Aug 2023
hola buen dia muchas gracias por sus comentarios nos alegra que su estadia fuera placentera, esperamos poder recibirte de nuevo y disfrutar del hotel recibe saludos de todo el equipo de Naala Tulum

8/10 Good

Shanan D

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel very chilled & laidback I love the pool area such relaxing
Stayed 2 nights in Jul 2023
Response from Naala Tulum on 17 Aug 2023
Hello, good morning. Thank you very much for your comments. We are glad you enjoyed it. We hope to receive you again. Greetings from the Naala Tulum team.

10/10 Excellent

Guiomar

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy check in, beautiful lobby, and easy to get to and head out to airport.. Highly recommend it.
Stayed 1 night in Jun 2023
Response from Gretta Rodriguez on 10 Jul 2023
Thank you very much!