The location is excellent and literally next to the Winter Gardens. Parking is available for £16 for 18 hours in the car park literally in front of the hotel. We arrived to check in at 3pm and by 4pm we had left. The lady and younger shaved head guy on reception were lovely, we were given our room, number 30 and went up. Upon entering the room it smelt horrific of poo. The toilet was splattered with faeces and because it was in like a cupboard with no windows it was impossible to get rid of the smell. We had asked for a return room (birthday treat) and the furniture was cheap chipped and shoddy. The view was of the back of the building, which needs a good clean and the windows need a wash, we asked to change rooms and was given room 37.
The room smelt fresh, and things were much better until we looked closer. The window ledge was disgusting, so were the skirting boards. We then looked in the bathroom and was greeted with the ceiling literally covered in mould. The bathroom resembled something out of the 1980’s, green bathroom suite, scruffy, and the most dust I’ve ever seen on the pipes behind the sink and toilet. We asked hotels.com to move us, they contacted the owner ? , and he gave us 3 minutes to get checked out and out of the property. The older guy, assistant manager/ owner whatever he is, needs customer service training asap, he was unwilling to change our rooms again coz I’d find fault in any rooms apparently. Well I wouldn’t if they were clean and acceptable!!