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Reviews of Number 19 Brighton

3 out of 5
Number 19 Brighton
19 Russell Square, Brighton, England

Reviews

3.6
Rating 10 - Excellent. 2 out of 23 reviews" "
Rating 8 - Good. 1 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 16 out of 23 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

3.2/10

Amenities

3.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

8/10 Good

barry

Travelled with family
Liked: Cleanliness, staff & service
good location
Stayed 1 night in Dec 2023

4/10 Poor

Jade

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness
Disgusting property poorly.
The room had definitely not been cleaned for a while and in particular the bathroom. The hostel staff came to look, agreed it was disgusting and suggested they would send the cleaner the following morning. No cleaner came the following morning. Stains all around the toilet and what appeared to be coffee splashed over the walls and shower. There were also cigarette butts blocking the sink plug hole. Vile place with staff that have no interest in correcting the issues.
Stayed 2 nights in Oct 2022

6/10 Okay

Adam

Liked: Cleanliness, room comfort
Poor communication with payment style They only wanted cash Got to the hotel at 3pm and there were several people waiting to be checked in. Check in was over the phone with a PIN number and we waiting 30 mins outside Once we were let in the property was fine other than a really heavy front door that closes very quickly and sometimes catches ur heel if you don’t get out in time Room was fine. Nothing special but was ok Needs a smoother check in process if it’s over the phone style if I would comment on anything they need to change
Stayed 1 night in Sep 2022

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Paid for two single beds and ended up with a double. Place was dirty and had a horrible smell definitely not worth the money I paid.
Stayed 1 night in Sep 2022

2/10 Terrible

Elisabeta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Not worth risking it
Would help if you could actually get into the property without the door jamming. Nobody available to answer the phone. Do not stay here unless you want to risk being locked outside the property without your belongings!
Stayed 1 night in Aug 2022

2/10 Terrible

devendra

Disliked: Cleanliness, property conditions & facilities
Hotel cancelled my reservation. made one attempt to call me 30 before i arrived while i was driving.
Stayed 1 night in Aug 2022

2/10 Terrible

Sue

Stayed 1 night in Aug 2022

2/10 Terrible

Justin

Stayed 1 night in Aug 2022

2/10 Terrible

Daniel

Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if possible
Very basic room with NO HOT WATER! Avoid.
Stayed 1 night in Jul 2022

2/10 Terrible

Helen

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Nikolay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, extremely disappointing experience ever!
Unsafe with fire security issue, the place was closed but still rented out??? First problem. On arrival at 3.10 pm (automatic checkins only, no staff on site) even outside the building I could hear that the fire alarm was off. Once I entered the building, I called the hotel number and I was promised that the faulty alarm would be fixed shortly. The second problem. Once I unlocked the door to my room, my key got stuck in the lock what was already falling apart, very old as everything in the building. I notified the hotel staff by calling them and got another 'promise' that this would be fixed. Then I left the hotel to explore Brighton. After three hours, at 6 pm I received a call from a hotel staff asking me if I managed to check in. In response, I had to remind the fire alarm problem and the stuck key problem. The person 'promised' that their colleagues would fix the issues. Once back to the hotel at 8 pm, surprise, surprise! Nothing changed. Then I checked the fire alarm panel and found a servicing company A&T number. Their response was "call fire brigade on 999.This building is and was closed and not to be rented out." So I called 999 who arrived in 2 minutes and then a neighbour mentioned that there was a flooding in the building what damaged electricity and the place seems to be unsafe, confirming A&T reply. Finally at 9 pm I left back to Cambridge. I asked for a refund, got nothing so far. Hotels.com promised £30 in vouchers even though I paid £120 for the night.
Stayed 1 night in Jul 2022

2/10 Terrible

ilona

Stayed 2 nights in Jul 2022

6/10 Okay

Leandro

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Desiree Jimenez

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wrecked and dirty
Stayed 2 nights in Jul 2022

2/10 Terrible

Moshe

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No hot water No tv working No clean No. No. No. no No. No. No Bad
Stayed 1 night in Jul 2022

2/10 Terrible

Anderson

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful. Arrived late (establishmentbwas notififed) and code to main doorbdisnt work. No one answered the phone sobhad to wait for another guest to gain access. Spoke with someone in the morning who said i had been given wrong code. If another guest hadnt turned up i would have been on the street! Poor rooms, poor service, overpriced and inadequate
Stayed 1 night in Jul 2022

2/10 Terrible

Graham

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Only plus was the location. No entry codes were provided to us and other guests all trying to get in, so to gain entry took 2 hrs. No hot water and cleanliness was sub-par. Guess you get what you pay for.
Stayed 1 night in Jul 2022

10/10 Excellent

Andrzej

Travelled with family
Liked: Cleanliness, room comfort
:-))))))))
Stayed 1 night in Sep 2022

4/10 Poor

Luz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepcionante
Faltou água quente e a chaves da porta do quarto ficava presa na fechadura sempre que a tentávamos tirar. A limpeza ficou aquém do desejado.
Stayed 1 night in Jul 2022