Garden
Check availability

Reviews of Berwick Lodge

5 out of 5
Berwick Lodge
Berwick Drive, Bristol, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 89 out of 124 reviews" "
Rating 8 - Good. 20 out of 124 reviews" "
Rating 6 - Okay. 10 out of 124 reviews" "
Rating 4 - Poor. 4 out of 124 reviews" "
Rating 2 - Terrible. 1 out of 124 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Clare

Travelled with partner
Liked: Staff & service, amenities
I upgraded the room on arrival. I asked for extra milk and tea on evening and had to ask again the following morning as we didn’t receive it. Upgraded room was lovely staff always friendly but our room had mould in shower I did report this to reception. I thought they might of discounted the bill on check out but didn’t which surprised me.
Stayed 1 night in Mar 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic boutique hotel, friendly attentive staff, lovely building. Superb.
Stayed 1 night in Feb 2024

10/10 Excellent

Roxanne

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023

10/10 Excellent

DAWSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Lovely location. Friendly staff. A place of character and charm. Within easy reach of retail park (although you wouldn't know it) and Avonside Docks
Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

James

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful classic!
We had a wonderful 2-night stay. The Ionia suite is wonderful with its huge bathroom and balcony! We ate at the restaurant our first night and had a tasty meal. This is a wonderful setting so close to Bristol’s services. If driving yourself, look at the signs closely or you’ll think you’ve only found a narrow drive to a sports facility.
Stayed 2 nights in May 2023
Response from Angela on 11 May 2023
Thank you so much for your lovely review, as a small family run hotel this means so much. we are so glad you enjoyed your time with us and hope to welcome you back in the near future.

10/10 Excellent

Jacqueline

Stayed 1 night in May 2023

10/10 Excellent

Daphne

Stayed 1 night in Apr 2023

10/10 Excellent

Derek

Stayed 1 night in Feb 2023

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Freezing cold in January
That car park was quite poorly lit and the room was in an annexe away from the hotel up a steep set of iron stairs. The heating in the room didn’t work whilst I was there and the temperature in the rim was 10c . The Caspian room which I stayed in was very small considering it cost £144 … the bathroom was freezing cold … glad Ti Leave.
Stayed 1 night in Jan 2023
Response from . on 15 Jan 2023
Dear ??Thank you for your valuable review on Expedia. We are so terribly sorry your stay with us was not as it should have been.As a small Independent hotel, we try our hardest to give our customers the best experience ever, I am sorry it was not the case this time.We had the most awful rain and winds the day of your arrival that caused a leak and damaged the thermostat of the heating.We do have emergency portable heating I must apologise if you weren’t offered this.We really hope you do come back to see us at Berwick Lodge we will make sure you have the most amazing time.Best wishesSarah Owner and General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay
Unbelievable stay such warmth and the welcome from Rhianna was second to none, scrummy food and delicious cocktails thank you - we hop to return
Stayed 1 night in Jan 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A hidden gem. Dripping with history and class.
Stayed 1 night in Nov 2022

10/10 Excellent

Emil

10/10 Excellent

Miranda

Stayed 1 night in Oct 2022

10/10 Excellent

Jedelar

Stayed 1 night in Sep 2022

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture Perfect
We stayed overnight the day after our wedding in the Troya room. Taken aback by the decor especially the bathroom which is just stunning! Classical music playing as we entered the room was a lovely touch. We then had a leisurely afternoon tea the following day which was a lovely way to extend the experience a little longer. The grounds are so beautiful, already looking for an excuse to return. Yes it is expensive but we found it good value when compared with comparable venues.
Stayed 1 night in Aug 2022

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean, courteous and professional staff. On-site dining is pricey, but lovely. Absolutely recommend.
Stayed 1 night in Aug 2022

4/10 Poor

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Room was unnecessarily congested with too much furniture thus limited area for our own gear. Staff not the friendliest. Never advised of construction detour making it difficult to locate .
Stayed 1 night in Jul 2022
Response from Angela on 20 Jul 2022
Hello Sean, Thank you so much for your feedback, we are sorry that you didn't have a more positive experience here at Berwick Lodge. We really do try and provide a welcoming atmosphere to all our guests. We will use your feedback about the furniture constructively. The roadworks really are a nuisance and hopefully will be finished very soon. There are signs but we do appreciate that these sometimes get moved or hidden whilst the works are being done. We do hope to welcome you back to Berwick Lodge where you can be sure of a warm welcome.

10/10 Excellent

jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret getaway at Berwick Lodge
The minute we turned the corner and saw this beautiful building we knew our stay would be amazing .The twin room we booked was delightful we had an amazing view and the small balcony helped us enjoy it all the more. After a long journey we went on a lovely walk within the grounds of this delightful hotel . We would most definitely stay again my friend and I have known each other for over 50/ Years and where celebrating our 60 th birthdays next time we will bring our other half’s Strongly recommend this beautiful hotel.
Stayed 1 night in Jun 2022
Response from Angela on 20 Jul 2022
Hello Jayne, Thank you so much for such a lovely review. I must say that Pamphylia is one of my favourite rooms. As a family run business we really do try to provide a home from home experience. We look forward to welcoming you back to Berwick Lodge.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always superb
Stayed 1 night in Mar 2022

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hitel, lovely stuff, delicious food. The only minus - my room was very small.- just a bed - no chair, no little table . Even fir one person it is just a sleeping space. But still will come back when will be in Bristol.
Stayed 1 night in Feb 2022

10/10 Excellent

janith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uniqueness of the property, location @ pleasant staff.
Stayed 1 night in Jan 2022

10/10 Excellent

Helen

Stayed 1 night in Dec 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Excellent find - picked to break journey down to Cornwall . Lovely place to stay ,we recommend it
Stayed 1 night in Oct 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Lovely grounds and property, very nice staff, great service and amazing food. The only thing that was a little disappointing was how much noise came in through the windows (e.g., parking area has pebbles which make a lot of noise when someone even walks on them early morning) and through from other rooms. Also might be a good idea to check whether there are any events on site - there was a wedding when we were there which meant that some rooms weren't usable (e.g., the only communal lounge room near the reception, half of the restaurant)
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing we are definitely Going back we’ve already booked Would recommend to anyone
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

miss v

Stayed 4 nights in Sep 2020

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Small room needs work!
We had the smallest room, by choice. Unfortunately this should really be a single room. The room was only set up for one, tea and coffee and one cup! The shower/toilet was tiny. Difficult to sit on the toilet in such a small space. I took a shower in the morning. The water did not drain quickly enough which resulted in the toilet section flooding. I mopped this up with a towel, again only enough for one. Service was polite and helpful when required but as a hotel attempting to showcase itself as a top establishment and pricing itself as such, I found the accommodation disappointing.
Stayed 1 night in Sep 2020

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed wasn’t very comfortable but the rest of the stay was excellent
Stayed 1 night in Jan 2020
Response from Sarah on 12 Feb 2020
Thank you for your lovely review . Please do let us know when you are staying again so we can put a mattress topper on your bed. We very much look forward to welcoming you back to Berwick Lodge.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lovely building. Comfortable bed. Unusably tiny toilet and shower, and I'm not a tall or fat chap!
Stayed 1 night in Dec 2019
Response from Sarah on 13 Dec 2019
Thank you very much for taking the time to leave a review. You stayed in our Superior Single 'Angora' which is the smallest room in the lodge. We have a variety of different sized rooms such as Feature Doubles, Superior Suites and Large Deluxe Suites, please do come back and try one of our larger rooms! Best Wishes Sarah

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, welcoming, and recommended.
Stayed for an evening concert in Bristol, hotel arranged a taxi, which was quick and inexpensive. A far nicer experience than staying in the centre as far as we were concerned. Staff were absolutely excellent in all the correct ways. Food was fantastic, from evening meal, right through to lunch the following day. We even had a nice wander around the hotel gardens with the company of Monty, the resident little and very amicable dog. Overall a lovely experience. Couldn’t have asked for more. Will certainly be returning.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Berwick Lodge on 27 Nov 2019
Thank you so much for your 5 star rating. We can't wait to welcome you back to Berwick Lodge soon!

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Sarah on 5 Nov 2019
Thank you Mandy for your 10 out of 10 we are delighted. Do come back and see us again. Best Wishes Sarah

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff. Truly luxurious.
Stayed 1 night in Oct 2019
Response from Sarah on 5 Nov 2019
Thank you so much for your lovely comments. The team here at Berwick Lodge are delighted.

10/10 Excellent

Amanda

Stayed 1 night in Oct 2019

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tight Fit
Zeguma The bed frame is way to big for this room you have to squeeze yourself between the posts and the sloped ceiling or though columns. I like a firm mattress, however I’d never experienced a mattress as firm as this, it felt like laying on a carpeted floor. It took a while to get to sleep. Room looked great though and the meal was lovely.
Stayed 1 night in Sep 2019
Response from Sarah on 19 Sept 2019
Dear Christopher, Thank you for your helpful feedback. The bed in Zeguma is a large king size statement bed. Our mattresses are firm and I will be checking there is a mattress topper in the room. Please do come back and maybe try a different room next time we would love to see you again! Best wishes, Sarah

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and gardens were lovely and we thoroughly enjoyed staying overnight here. It was clean and the dinner was excellent.
Stayed 1 night in Aug 2019
Response from Sarah on 23 Sept 2019
Thank you so much for your lovely review on Expedia. We are delighted you enjoyed your stay with us. Please do come and see us again soon. The log fires will soon be roaring. Best wishes Sarah

6/10 Okay

Adam R J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Scenic hotel with character but cramped room
Second floor room was cramped and limited with space due to pitch of ceiling. Room was expensive. Wifi good.
Stayed 1 night in Sep 2019
Response from Sarah on 10 Sept 2019
Thank you Adam for your feedback. the room you stayed in was the smallest in the house and we do try our best to make it clear on our website that it is very small. The price is reflected in that. Please do come back again and try a different room we would love to see you. Best wishes Sarah