On the beach, sun-loungers, beach umbrellas, beach towels
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Reviews of Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

3.5 out of 5
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive
Carretera Costera Sur Km 1.7, Cozumel, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 414 out of 1016 reviews" "
Rating 8 - Good. 320 out of 1016 reviews" "
Rating 6 - Okay. 148 out of 1016 reviews" "
Rating 4 - Poor. 80 out of 1016 reviews" "
Rating 2 - Terrible. 54 out of 1016 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amber Kae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here because its walking distance to Mega and other restaurants and shops. Excellent snorkeling and good food for an all inclusive. Staff is very friendly and always helpful.
Stayed 4 nights in Apr 2024

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were great when we requested a different room. There are 2 elevators in the main building... then a long walk down hallways to the rooms
Stayed 7 nights in Apr 2024

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The beach is across the street as well as breakfast and lunch most days. Super dirty floors and limited towels. Nice and helpful staff.
Stayed 4 nights in Apr 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was horrible
Stayed 5 nights in Feb 2024
Response from Luz Sanchez on 4 May 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

8/10 Good

Kerri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They stay was nice, and hotel conditions were good. Food was ok. We discovered a lot of escorts working the hotel which made it awkward for us there. Overall the place was nice for the price but we will stay elsewhere next time we visit.
Stayed 4 nights in Apr 2024
Response from Luz Sanchez on 3 May 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. Kind regard!

8/10 Good

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 4 nights in Apr 2024
Response from Luz Sanchez on 3 May 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Luz Sanchez on 3 May 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Excellent

Vladimir, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, and relaxing. Staff were super nice and helpful. Ocean and snorkeling were just amazing. Great food. Definitely coming back.
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on 3 May 2024
Thank you very much for your wonderful 5 bubble review. We are happy to know that we exceeded your expectations by providing you with quality service and a memorable stay.We look forward to welcoming you back again soon.Kind regards!!!

2/10 Terrible

Nidia

Travelled with group
Staff was not great and bars were often unattended
Stayed 2 nights in Apr 2024
Response from Luz Sanchez on 3 May 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry that your experience was not what you expected.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Luz Sanchez on 3 May 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Excellent

Xiaohong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on 3 May 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Excellent

Margaret

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is top notch here! They always make us stay enjoyable.
Stayed 24 nights in Apr 2024
Response from Luz Sanchez on 29 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

10/10 Excellent

Yamilka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio fue excelente y los empleados super pero Dany y perla excedieron el servicio. Me encanto
Stayed 5 nights in Mar 2024
Response from Luz Sanchez on 29 Apr 2024
Gracias por tomarse el tiempo de calificar su experiencia en Cozumel Hotel & Resort, Trademark Collection by Wyndham, siempre nos esforzamos por exceder sus expectativas. Es un gusto saber que su estancia fue placentera.Esperamos tener la oportunidad de atenderle de nuevo pronto.Saludos!!!

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the dive center is great and borrowing bikes to take to the plaza was perfect. The place is not fancy or glamorous but the staff are great and it’s very clean.
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on 29 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

4/10 Poor

Kellen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff seemed annoyed to help us with our luggage from the very beginning. We would smile & say hello or good evening every day & would be ignored by all staff. Tried to order room service & was told we needed to go down to the pool to order. When we tried ordering at the pool they said the menu item was not available.
Stayed 2 nights in Apr 2024
Response from Luz Sanchez on 29 Apr 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

8/10 Good

Eliud

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is awesome and very friendly. The resort does not do a good job telling you about required dinner reservations/specials and then has a very limited number for these events. It's supposed to be an all inclusive resort.
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 27 Apr 2024
We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

8/10 Good

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was wonderful and every staff member was great, the bathrooms were small, this place reminds me of a vintage style Mexico. I would like maybe some updated showerheads in the bathroom, hair conditioner and an overall repaint.There was lots of variety in food options, but we loved the tacos at dinner the best. This is not your American fare, so the variety is not what some maybe used too, but we really enjoyed it all. There were not many people who participated in the activities, so that made it hard to enjoy, i think people were there to dive. Which I highly recommend when coming here.
Stayed 3 nights in Apr 2024
Response from Luz Sanchez on 23 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

10/10 Excellent

Junsong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a wonderful experience here! the hotel room is a bit simple but super clean. the staff here is super kind and helpful. we did all inclusive and amazed by the variety of fruit they have. we love it! obvisoupy you can eat and drink as much as you want… beach bar is great! they also have a nice small playa but perfect for afternoon swim and snorkeling.
Stayed 2 nights in Apr 2024
Response from Luz Sanchez on 22 Apr 2024
Thank you so much for choosing us to expend your recent vacation and for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

6/10 Okay

Tom

Liked: Staff & service
Stayed 7 nights in Mar 2024
Response from Luz Sanchez on 22 Apr 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 22 Apr 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for snorkeling
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on 22 Apr 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay!I will gladly share your kind comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back soon!!!

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Luz Sanchez on 22 Apr 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

8/10 Good

Gary, Amarillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Hotel Cozumel for over 15 years multiple times every year. I have always been satisfied with the how I was treated like family by the staff. However, if I’m put in a handicap room again, when I am not handicapped and the hotel is not full I will not come back and I will seek out a new place to stay. This has happened in December 2023 and April 2024. I have always felt safe here and I’ve always felt safe walking several miles every day.
Stayed 12 nights in Apr 2024
Response from Luz Sanchez on 22 Apr 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay!I will gladly share your kind comments with our team and follow up your observation about the handicap room. Thank you again for sharing your experience, and we look forward to better serve you in the future!!!

8/10 Good

Lopito

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all place was good. People were friendly.
Stayed 6 nights in Feb 2024
Response from Luz Sanchez on 18 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay here for 2 weeks. The food was excellent, just opt for the fresh food which is cooked on the grill and you wont be disappointed. I loved having a freshly made omelette everyday. It's super close to town, 30 minute walk or 5 minute drive, so it was close to all the essential things. What holds me back putting on anymore stars is that the whole hotel is a bit tired and could do with a refurb. The towels could do with being changed too. However, for a lower end of the market cost hotel it was great value and we had a wonderful time.
Response from Luz Sanchez on 18 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

6/10 Okay

Sally

Travelled with group
Liked: Amenities, property conditions & facilities
Convenient location
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on 18 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

6/10 Okay

Allen

Travelled with group
Liked: Staff & service
The food wasnt that good but staff were good.
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on 16 Apr 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort. Your feedback is a gift that allows us to improve our shortcomings. Here at Cozumel Hotel and Resort, we always strive to exceed your expectations.Kind regards!!!

4/10 Poor

Anthony

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Not many food choices. Limited activities. Good for older couples looking to relax but its basically just a hotel with a pool. The rooms are outdated. We had 2 rooms (6 people) one rooms bathtubs paint was peeling and corroding. The curtains were stained, had to ask for towels to be replaced 3 out of the 7 days we were there. They would take the towels when cleaning the room and leave us with nothing or less than needed.the staff was friendly and tried to be as helpfull as possible
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 15 Apr 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating, kind regards!

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffets could use a little bit more variety
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 15 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Hailey Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful and conveniently located. The staff at the resort were the nicest people!
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on 15 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

8/10 Good

LORI MARIE

Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 4 May 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!

10/10 Excellent

Roger, Knoxville

Stayed 9 nights in Apr 2024
Response from Luz Sanchez on 4 May 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, amenities
Location was good access to an actual beach would be nice never really got to snorkel due to weather so didn’t get to enjoy ocean like I would have liked
Stayed 4 nights in Apr 2024
Response from Luz Sanchez on 13 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you soon again!!!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, walkable from ferry, but taxi preferred. Staff is extremely helpful and amenities are great. Just don’t assume luxury place.
Stayed 3 nights in Apr 2024
Response from Luz Sanchez on 11 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Matthew Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed many times will stay again
Stayed 10 nights in Mar 2024
Response from Luz Sanchez on 12 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to welcoming you back soon. Best regards!!!

8/10 Good

CHARLES CONNER, Garland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2024
Response from Luz Sanchez on 11 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 13 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you soon again!!!

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort is an older one. Looks like they are starting to update it. I would consider it a 3 star, as opposed to the 4.5 it is listed under. Most of the rooms are 2 double beds (even if you book 1 king). Food is ok, not horrible, but not amazing either. However the staff are great, and they have free snorkeling equipment and a great place to do it right outside the resort. This is a place scuba divers love . It seems to be a hub for them. If you are there for the Ocean more than the resort it might be perfect for you!
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 11 Apr 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

10/10 Excellent

Chad

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say if your diver and want explore the area ! Definitely will be returning to say again !
Stayed 4 nights in Apr 2024
Response from Luz Sanchez on 10 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great swimming pool
Stayed 1 night in Apr 2024
Response from Luz Sanchez on 10 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

8/10 Good

Richard Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come twice a year. Most f the staff know us and we look forward to seeing them. Awesome selection of food for breakfast, lunch and dinner. Bartender Daniel stays Very busy. The floor drains in our room (1215) would backup and stink. I believe staff at the desk don’t unstand English very much. I always request certain rooms and its like "Sorry can't help You". When I make my reservation 6 months in advance I don’t understand why my requested room isn't available to me but available to someone else in my group behind me in line?
Stayed 10 nights in Mar 2024
Response from Luz Sanchez on 18 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

4/10 Poor

Dawson Joseph George

Disliked: Cleanliness
Our safe didn’t work. The air conditioner only blew in one direction and was loud. There were a lot of intoxicated people. Should have looked into it better. Had to walk a fair distance. Juanita, David and the guy at bingo was nice tho.
Stayed 7 nights in Apr 2024
Response from Luz Sanchez on 9 Apr 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. I find it strange that having a paramedic service and a guest service desk at the hotel, we have not received any reports of guests with any illness or disease. We are always very careful with the quality and freshness of our food, as we are constantly evaluated and audited by authorities at all levels of government, as well as internationally on hygiene measures, both staff and food and beverages offered in the establishment, which is why we have the badges that endorse us as a hygienic and sanitized place in every way; I do not omit to say that even our staff is constantly monitored on health issues, which is why in health issues we have not had any problems. In any case, we thank you for your attention regarding this matter, which we will forward to the departments involved, in order to give the corresponding follow-up.Kind regards!

8/10 Good

Fernando

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Luz Sanchez on 10 Apr 2024
Gracias por tomarse el tiempo de calificar su experiencia en Cozumel Hotel & Resort, Trademark Collection by Wyndham, siempre nos esforzamos por exceder sus expectativas. Es un gusto saber que su estancia fue placentera.Esperamos tener la oportunidad de atenderle de nuevo pronto.Saludos!!!

4/10 Poor

Abdus, ajax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't too happy with our experience booking We booked an all inclusive vacation and when arriving in Cancun didn't have transportation Everytime we have booked with other sites with all inclusive vacations, everything is taken care of including transportation from the airport to the hotels We arrived in Cancun and realized that and called expedia and were informed its not included We had to take an hout bus ride, then a ferry just to get to our hotel at midnight and they had nothing open for us to even have a meal All expenses for the bus ,the ferry back and forth twice was surprising and never had to do this before We need expedia customer service to resolve this matter as we have booked our recent trips twice prior and are very disappointed My wife is very unhappy with the experience San and Nhu
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on 9 Apr 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. Thank you again, and we hope you can give us the opportunity to better serve you in the future.Kind regards!

4/10 Poor

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The rooms are in big need of repair and the food was not good.
Stayed 6 nights in Apr 2024
Response from Luz Sanchez on 9 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.We are sorry that your experience was not what you expected. I will share your review with the staff and consider it, we are working in the remodelation of the entire resort, and still a work in progress. I hope when you come back can notice some of the improvements we are working on.Thank you again, and we hope you can give us the opportunity to better serve you in the near future!!!

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to relax, eat great food, have a clean room, nice staff, feel safe leaving and walking around, snorkel or dive, this is your place. Your are not going to have late nights, lots of people running around nor loud noises. This place met all our needs and was the most relaxing time we've had. Pools had so many seats, the beach snorkel area was spacious, and the whole resort is clean and very authentic. WE WILL BE BACK!
Stayed 4 nights in Mar 2024
Response from Luz Sanchez on 9 Apr 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay!I will gladly share your kind comments with our team. We are sure they will be very pleased to know that they were able to make a positive impact during your stay.We look forward to welcoming you back soon!!!

8/10 Good

Jarrod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Pretty good dining. Drink selection for the all-inclusive was very reasonable. Close to town. Having the attached beach club and scuba centre was the highlight as was the ability to snorkel right from the resort beach.
Stayed 7 nights in Mar 2024
Response from Luz Sanchez on 8 Apr 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you back soon!!!

6/10 Okay

John

Liked: Staff & service
Not bad for the price , liked the diving and food was good
Stayed 3 nights in Mar 2024
Response from Luz Sanchez on 8 Apr 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We will share your review with the staff and consider it. Kind regards!!!!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach but amazing snorkeling! Internet/wifi worked just fine, ac in room worked great, hot water plentiful with good pressure. Clean room, very little storage for your stuff. Food average but decent. All in all i would go back if the price was right.
Stayed 5 nights in Mar 2024
Response from Luz Sanchez on 5 Apr 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!