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Reviews of Mi Casa en Cozumel

3.5 out of 5
Mi Casa en Cozumel
5a Avenida Sur #707, between 7th and 9th Streets, Cozumel, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 53 out of 91 reviews" "
Rating 8 - Good. 29 out of 91 reviews" "
Rating 6 - Okay. 5 out of 91 reviews" "
Rating 4 - Poor. 2 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Memo on 13 Apr 2024
Hola,Thank you for your review of our place.Hope you come back soon for another stay with us.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Instead of tearing down all the trees when it was built, the design incorporated the trees into the hotel ambiance. Very peaceful. We came to scuba, not swim, but we did try and use the pool upon arrival and it is across the street and not in swimmable condition. Again, we were fine with not swimming, but if you are looking to hang out by the pool during your trip, I wouldn’t recommend this hotel unless the pool and surrounding area is cleaned up.
Response from Memo Lopez on 1 Mar 2024
Hello MichelleThank you for your review, and is good to know that you enjoyed staying with us. The pool is in an area not ready yet (although the pool is ready and clean), so we do not advertise that we have a pool. Still guest are welcome to use it, and some do and upload photos of it.I am glad it was no problem for you, not to have a pool.Hope you came back soon and stay again with us.

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice place and cost
The place was an older hotel villa and close to the city center as it was just a 10 minute walk away. The price is very good for what you get and the breakfast is an added plus. The villa could be updated a bit more but I was mostly just sleeping there so I was fine with everything. Irma was great and Inwould recommend this place.
Stayed 4 nights in Feb 2024
Response from Memo on 15 Feb 2024
Hola Benjamin,We are glad to know you liked staying with us, and that you realized that we give a good room for the price we charge. Thank you for your comments.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
I had a great stay at Mi Casa en Cozumel. Irma cooked us a fine breakfast every morning, and provided helpful info (the latter required a little Spanish). Memo also gave me VERY helpful info and advice in English, including recommending a great scuba tour operator. The only minor downside was the WiFi in my room area was basically non-existent, so make sure you have data minutes. Aside from that quibble I had a great stay. It is in a convenient location to a supermarket and restaurants as well.
Stayed 4 nights in Feb 2024
Response from Memo Lopez on 12 Feb 2024
Hello Mark,Thank you for your review.Sorry to hear that you had problems with the wi fi, as the router is very close to the room you had and it gives service to all the other rooms, and they did have a signal.Will check it inside the room you had.Your room was even close to our common seating area, where we also have an additional signal, in case the company providing the one for the rooms, has maintenance.Thank you for staying with us, and really happy to know you liked staying with us.

8/10 Good

Kevin

Stayed 9 nights in Feb 2024
Response from Memo on 25 Mar 2024
Hola,Thank you for sending you the rate that you give us.Hope to have you back soon!

8/10 Good

Tina

Stayed 2 nights in Jan 2024
Response from Memo on 7 Feb 2024
Hello Tina, Thank you for your review and we hope that you may come back soon and stay again with us.

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service
Neighbour dogs barking all night
Stayed 5 nights in Jan 2024
Response from Memo Lopez on 1 Mar 2024
Hello Jack,Sorry about the neighbors dogs, but the area we are located is very quiet and dogs barking seem louder than normal.

10/10 Excellent

Grace Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Irma was very kind and helpful, I would use this property again. Very nice and quiet place.
Stayed 5 nights in Dec 2023
Response from Memo on 27 Dec 2023
Hello Grace,Thank you for your nice review. It makes us very happy to know we filled your expectations. Hope to have you back soon

10/10 Excellent

Steve

Very clean,a/c property with Netflix. Helpful staff locked away my scooter overnight. Good value.
Stayed 3 nights in Nov 2023
Response from Memo on 28 Nov 2023
Thank you very much for your review.We are glad to know you like our place.

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice b and b type of place
As advertised nice little quaint location to stay close to center plaza. Great customer service and they were quite flexible with my request for late checkout.
Stayed 1 night in Apr 2023
Response from Memo on 24 Apr 2023
Hola Albert, Is great to know that we met your expectations and that you enjoyed your stay with us. We hope you will return to stay again with us in the future.

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! What a clean room! Quaint building, plenty of hot water for showers. The location is perfect to walk anywhere downtown and very safe. Great restaurants nearby!
Stayed 7 nights in Mar 2023
Response from Memo on 25 Mar 2023
Thank you for your great review, It is amazing to know that guests enjoy staying with us.

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, clean, located near city center
This is a cute, clean and economical hotel near the water and city center. Great price and they accommodated my breakfast needs: I’m a vegan and asked for oatmeal and almond milk. My husband ate eggs, beans, tortillas and fruit. Coffee and juice also. Breakfast was really good. The room had an old refrigerator. The bed was hard. After four days my hips were sore. Again, the price is great and it’s adorable.
Stayed 4 nights in Jan 2023
Response from Memo on 6 Mar 2023
Hola Belinda and thank you for your review.We are happy to know that you liked your breakfast and that think our place gives you a good value for your money.

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun cool property. Breakfast was great and fast. I'd go back for sure.
Stayed 8 nights in Feb 2023
Response from Memo on 27 Feb 2023
Thank you for your review and for choosing us for your stay in Cozumel. We hope that you will visit us again soon.

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more than expected
Everything was amazing!
Stayed 1 night in Oct 2022
Response from Memo on 27 Feb 2023
Thank you for letting us know that we are doing a good job and giving our guests a great value for their payment.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Charming, attractive property. Showing some age but still very appealing environment. Room was nice. Wi-Fi good. Be aware location is in a typical good safe neighborhood in Mexico meaning street noise, barking dogs, etc. We will definitely stay again.
Response from Memo on 12 Jan 2023
Hola Larry,Thank you for your review!! And thank you for choosing us for your stay in Cozumel. Will be happy to have you again as our repetitive guest.

8/10 Good

Rustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique little hotel. Perfect for experiencing life in town. Mostly very quiet except for the neighborhood dogs that come out and bark every night - Nothing the hotel can do about it, and wasn't terrible with ac noise going, but definitely could not keep a window open. Breakfast every morning was good. Within 1-2 blocks of taxis or restaurants. Housekeeper only speaks spanish, super nice and we stumbled through communication ok, I definitely need to brush up on my spanish!. Was really hoping for a pool to chill out in, but there is no pool to use. I think the only pool available is if you rent the top expensive room. I would stay here again.
Response from Memo Lopez on 1 Dec 2022
Hola Rustin, Thank you very mucho for your review, and we are happy to know you liked our place. I am always available by text if you have problems with language. Also, there is a small plunge pool by hotel entrance, similar to the one on top suite, that everyone can use. We are building a bathroom near our main larger/deeper pool in the lot across the street, that is open during hotter months. When bathroom/terrace is ready we should open it for more months of the year. Check with us if you are staying again with us. Gracias

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was just our style. Tucked back on a quiet street. Charming, relaxing and welcoming.
Stayed 2 nights in Jul 2022
Response from Memo Lopez on 26 Jul 2022
Hola Jenny, Thank you very much for your review. We are happy to know that you liked our property, enjoyed it and felt comfortable. Hope you can return and stay again with us.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the property. Everything was clean and peaceful.
Stayed 5 nights in Jun 2022
Response from Memo Lopez on 22 Jun 2022
Hola María, Thank you very much for your review. We are happy to know you enjoyed your stay and hope you will come back soon for another vacation.

8/10 Good

Xavier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. The only thing not much of view. Feels hidden and tucked away. The staff was friendly at arrival, but basically nonexistent. As far as location close to everything. Also a small convenient store at the corner. I would definitely stay again for a short stay. Any thing longer than 3 days. Spend a little more somewhere else. All in all just minor personal dislikes.
Stayed 3 nights in May 2022
Response from Memo Lopez on 15 May 2022
Hola Xavier, Thank you for your review and thinking that you would stay again in the future. If you want some view, please contact us first and will let you know if the suite is available that has a great view from its bedroom. Regards

8/10 Good

Min-Min, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little hotel. Walking distance to almost everything. Breakfast is decent but just wish the coffee was warmer.. The hotel have a small hot tub and a swimming pool across the road but they were not clean! Murky water and cover with some leaves.swimming or dip in the hot tub is not an option. There are a lot of dogs in this area, bring some earplugs and download White Noise app you will be ok! I had a late afternoon flight and the owner Memo was kindly let me have a 2hour late check out. Thank you again! Over all it was a nice 4 night stay. I will definitely comeback and stay here again.
Stayed 4 nights in Mar 2022

10/10 Excellent

Remington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandia room
Had a great stay here. Breakfast was delightful and Irma was so nice. The room was airy and spacious. We stayed in the Sandia room. The door knob stopped working the last day of our stay here and since no one was on site we had to spend a long time trying to open it, but that didn't take away from the overall experience much. At night, there are a lot of noises outside of this room, but that is common in most areas and can be fixed by sleeping with the AC on. This hotel is a 7 minute walk from the central square.
Stayed 3 nights in Feb 2022

10/10 Excellent

TERARY MIKEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really cool little hotel. Much better than what I was expecting. My favorite was the decor, authentic, original, tasteful. It located walking distance to the ferry (if you dont have too much luggage). Several dive shops around. I will stay here again if I am in town.
Stayed 1 night in Feb 2022
Response from Memo Lopez on 8 Feb 2022
Thank you very much for staying with us, and we are very proud that you liked our place and would stay again with us if coming to Cozumel. We hope to have you as our guest in the near future.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2021

10/10 Excellent

Eliut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++++++
A++++ service, room, everything was great. I recommended and we be my first choice to book.
Stayed 5 nights in Nov 2021
Response from Memo López on 21 Dec 2021
Thank you very much for your review! We are so proud to be rated positively from our guests. We would be honored to have you again as our guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A bit loud at night, barking dogs. But a nice place.
Stayed 9 nights in Dec 2019
Response from Memo López on 5 Jan 2020
Hola and thank you for your review. We are very proud to know you liked our place and even with the noise of barking dogs in the neighborhood you rated us with great level of satisfaction (no traffic noise or other city noise, so dogs can be heard more, sorry).

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Memo López on 16 Jun 2019
Hola, We are very sorry to know that we were not what you expected, and is difficult to explain if something went wrong with a review with no specific problem and anonymous sender to check if something went wrong with your stay. We hope you give us another opportunity to change your point of view, on a future stay. We will continue to give great value to your money with low rates and nice rooms. Sorry again for any problem you encounter during your stay, most probably by miscommunication. Cordially,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel in a rural area so there are the normal sights and sounds of being in a neighborhood. Street parking wasn’t a problem. Breakfast was always very good. Having some Spanish is helpful.
Stayed 14 nights in Jan 2019
Response from Memo Lopez on 30 Jan 2019
Hola, We are happy to know that you liked staying with us and that neighborhood environment was appreciated. Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing architecture and well maintained. Great central location.
Stayed 4 nights in Dec 2018
Response from Memo Lopez on 30 Jan 2019
Hola, Thank you for putting attention on our building design. It makes us very proud when guests liked it. Also that you liked our location.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would absolutely come back here.
The hotel is just off the beaten path. It's not right right in the center of everything but is a short walk to restaurants, the main plaza, and the ferry from Playa del Carmen. There is a hot tub and plenty of places to lounge. The common areas are all well kept and there is a small hot tub. Irma, who showed us to our room and made us breakfast, was very lovely and sweet. Our room (Sandia) was well appointed, clean, spacious, comfortable, and private. Finally, breakfast was great. There was fresh squeezed juice, coffee, a pastry, and a hot savory breakfast entree. I would absolutely recommend this hotel. However, if you have mobility issues, it is probably not the right place for you, there is at least one flight of stairs to get to the rooms.
Stayed 3 nights in Nov 2018
Response from Memo López on 4 Dec 2018
Thank you for your comments about the hotel, it makes us very proud to know we are doing things right. We hope you can stay again with us and we thank you for choosing us for your stay this time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Memo Lopez on 4 Dec 2018
Thank you for your review and for staying with us.

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Average at best
Everything was ok, but only ok. The place was nice enough, it took the room forever to get cool as you can’t leave the A.C while you’re not in the room. There seemed to be hundreds of stray dogs in the area and with that brought lots of barking and dog poop on the streets. Location was convenient though, close to dive centers and the mega superstore too
Stayed 4 nights in Aug 2018
Response from Memo López on 1 Sept 2018
Hola, Thank you for your review and sorry about the dogs on the street (there is not much we can do, they belong to neighbors that let them be on the street). It is a very hot month and in Mexico we do not use to let A/C on all the time (the motor will get overheated and we are asked to save on energy by the city). Sorry to know we are just OK, even if you think the place is nice.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Mi Casa en Cozumel is a lovely property, a little walk away from the main tourist area but this is exactly what I was looking for. The hotel was spotless and tastefully furnished. I was welcomed by Irma and Memo Lopez contacted me regularly by email to check I had what I needed. This place really is an oasis.
Stayed 1 night in Aug 2018
Response from Memo López on 10 Sept 2018
Thank you for your review. It is great to know that you liked our small hotel and enjoyed staying with us. We hope you return for another stay with us in the near future.

4/10 Poor

Verified traveller

Disliked: Cleanliness
No clean bed linens available
We just wanted a clean and comfortable place to stay for a couple nights for scuba. This place was close to the scuba shop and restaurants. The pictures shows off their really cool architecture. Bring your own sheets if you stay. Sheets were stained yellow and had hair on it on our first night. I requested for sheet change, they changed it the next day. The new sheets also has stains. Pillow cases were stained yellow. Felt dirty and uncomfortable.
Stayed 2 nights in May 2018
Response from Memo Lopez on 25 Jul 2018
Hola, we are sorry about your problem with our sheets (we buy new sheets every year but they get yellow stains from lotion and creams our guests use in their body and turn like that when washed, but always clean and not used a lot). Great to know you liked the building, thank you

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The place was super cute.. The hotel was a bit off the main tourist area, tucked away. I love the trees within the hotel and tropical feel of it. The woman who took care of the property was great. She checked us in early. The pancakes with fruit and fresh juice in the morning was amazing.
Response from Memo Lopez on 3 May 2018
Hola, we are very motivated by guests that liked our place, location and breakfasts. Thank you for staying with us and for letting us know you liked it. Regards, Memo Lopez

10/10 Excellent

Caroline, Lawrence, KS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, lovely owner and staff.
We stayed here four nights to use as a base to go Scuba diving. The property is unique and located in a residential neighborhood right in the middle of the main downtown area. Plenty of really excellent restaurants to walk to, as well as shops and convenience stores. Certain things, such as cleaniness and whether or not the sheets and towels smell at all moldy, are very important to me. This hotel was immaculate. The property has great character and when we had one minor issue with the air conditioner remote control, it was fixed immediately. Great find in Cozumel.
Stayed 4 nights in Apr 2018
Response from Memo Lopez on 3 May 2018
Hola, we are thrilled to know that you really liked our place and location. Thank you also for considering us an immaculate property, that will makes us work harder to maintain it this way. It was a pleasure to be able to solve your problem with the AC remote. Hope to see you back soon, Memo Lopez

10/10 Excellent

cindy, vernon, british columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small hotel close to town
We loved this hotel! There were not many rooms so it didnt feel so touristy and busy! It was beautiful with so much plant life and areas to sit and enjoy it all. Our room was not large but comfortable with a great terrace and a hammock to enjoy. It was very clean which is always important to everyone! The bathroom and shower were very big with all the towels you needed. Our favourite was keeping the room door open along with the terrace door and the most wonderful breeze travelled through the room! It felt wonderful after a hot day in the sun!! The hotel was close to town so you could walk. Along the walk there were many restaurants you could choose from so when we were tired, we didn't even have to go to town to eat. One of our favourites was Chardonnay....we sat in a garden to eat our homemade, delicious Italian meal. Yes, I would go back there!!
Stayed 3 nights in Feb 2018
Response from Memo Lopez on 8 Mar 2018
Thank you for your great and descriptive review. We hope that you can come back and stay with us again in the near future. Thank you for staying with us, Memo Lopez

8/10 Good

Marie, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel, close to everything, 5 minutes from the pier. Memo the owner is very reliable, makes sure that everything is fine and will fix it fast if there's a problem. The room are clean and have all the facilities. It's a little bit loud at night (music) but on my side it was not annoying. Bring ear plugs and you won't hear anything. The breakfast is included so its really nice when you want to go out fast for activities in the morning. It's not the best food I ate but was ok. I absolutely recommend this hotel for anybody going to Cozumel, especially for a long term stay!
Stayed 6 nights in Aug 2017
Response from Memo López on 19 Sept 2017
Hola, thank you for your review and your comments about the hotel and me. Breakfast varies everyday between Mexican dishes (like empanadas), sweet dishes (like pancakes) and different kinds of cooked eggs. I am sorry you did not like much what you had, if you come back to stay with us, please let us know what you like for breakfast and if possible we will cook it for you one day of your stay. Memo López

10/10 Excellent

Johnny

Liked: Cleanliness, property conditions & facilities, room comfort
Mi casa su casa!
Great place to stay. Close to everything.

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing
This place is a gem. First, the architecture is very special. Every day I would notice something new I hadn't seen before. It is built to incorporate the lovely nature setting. Loved the lounge areas. The room was spacious and relaxing. Quiet, peaceful neighborhood within walking distance to so many things: restaurants, shopping, the plaza. Breakfast was very good and greatly appreciated. I would walk a couple blocks down the street to the Kondesa restaurant and have my evening margaritas. The pool is across the street in an oasis type setting - very refreshing and relaxing. My only concern is that by telling you how great this place is - it will book up and I won't be able to get a room! Memo is a wonderful innkeeper and has created a truly delightful place to stay for the wayfarer. Thank You so much.

8/10 Good

KJ, Grand Rapids, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities
IT was okay, not amazing, not bad.
Never met the owner/manager Memo. Irma ran the show, she was fine. Architecture was cool, room was fairly basic. It was a pleasant stay but I'm not sure that we would go back. I think there are better options for this $.

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and beautiful...
Memo kept in touch, was helpful and flexible, the place is beautiful, unique, and very comfortable! We had one of the best meals of our entire trip at the restaurant downstairs. We would highly recommend this hotel.

10/10 Excellent

Jim, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Very nice hotel. Small and quiet (dog barking now and then). Great breakfast - something different every day. Nice pool, but not heated. Very nice rooms - each one different.
Response from Memo López on 28 Nov 2016
Thank you for your review, and thank you for staying with us. We hope to have the opportunity to have you again as our guest in the future.

8/10 Good

itamar, israel

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel. Basic but Good rooms Great breakfast. Though no one to communicate with...

8/10 Good

Lindsay, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for downtown
This hotel was really cool. It has a neat layout and the breeze is amazing. Our room had AC, but we only used it after dark because the mosquitos were terrible. We had a great balcony with a hammock, table and chairs. We did have a chair break and the hammock fall down, but Memo (owner) was really quick to respond to concerns and checked on me numerous times to make sure I was okay after the hammock spill. If you cannot do steps or carry your bags in and out up various sets of steps, don't stay here. That's the only downfall of the layout- many steps to maneuver through. The breakfast was great and free with the room. This place is close to downtown, the boat taxi to Playa, many, many restaurants, shops, and tour companies within a 10 minute walk. There is not a swimming beach near here, but we walked up the street and rented a jeep one day to cruise around the island. The other side is beautiful and worth the drive to see, but if you don't, you'll still have plenty of things to walk to here. This place is much cooler than the giant resorts on the island and for half the price, you're right in all the action.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff and restaurant
Management only communicates thru email. If you have a pressing matter you may have to wait a while. Problematic if your keys and phone are locked in your room.

10/10 Excellent

Brigid, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We has a wonderful stay at this "home-tel". We loved the layout and design of the building, which Memo, the owner, helped with, since this used to be his home. He did not cut down any trees to build it and instead built around them or incorporated them into the building by making holes so they could go through. The limón room was great with 2 balconies, a large room, nice shower and ac or fan. The location is great, walking distance from the ferry. Breakfast was included everyday and Irma made a delicious Mexican breakfast. This is not your typical hotel with a lobby, but has a nice common area and really feels like a home. This is why the owner called it a "home-tel". The owner was easily accessible by email if we needed anything. We rented a motorcycle and were able to keep it locked up in his secure garage area overnight. We have no complaints! Everything was great!

10/10 Excellent

Nicolas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing architecture
Fantastic stay and value for money. Each room has its own character and private area. We stayed in the Limon room - I took so many pictures as if I ever build my own home I'd want to steal some ideas! My only observation (which wouldn't change my mind re staying again) was that it was a couple of streets further than ideal from the centre and not ideal to walk back too late. I would recommend this hotel for the unique and boutique hotel style.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet street downtown, close to ferry
About a 10 minute walk from the ferry on a quiet side street quite close to the water, near many resto options

8/10 Good

mark and marsha, mn.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with a unique design and layout. It is near down town yet fairly quiet at night. We stayed two weeks and rented bikes near by. It was a great vacation with lots of snorkeling.

8/10 Good

georgia, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this trip
Best: 3 lovely pools with swim-up bars - tried all 3 twice. Great margaritas - love the pools. My recommendation: there are a lot more non-smokers than smokers. I really wish you would make the areas non-smoking. There were even people smoking in the pool. It is gross to breathe in these fumes. More best: food was really good starting with the breakfast buffet; the lunch buffet and snack bars - to the dinner buffets and specialty restaurants. Service was also excellent. Room was very clean and nicely furnished. Other recommendations: please provide a map of the property at check-in. I had to go back to the lobby and ask 3 people to get one. I agree with other reviews that the walkways are dangerous - I tripped once and almost fell - the surface is too rough. Please consider non- smoking. All in all I really like the resort and have already booked another stay here
Response from Memo López on 1 Dec 2016
Hola, It is great to have a review from our guests, but I think you got the wrong hotel reviewed. We are a small 9 room hotel and have no swim-up bars, and our breakfast is not buffet. Maybe next time you stay with us and we can get your review. Cordially, Memo López