Pan Pacific Hotels & Resorts hotels in Kim Ma, Hanoi

"Everything, but mainly the staff. Alex, Angie and Jimmy as well as the staff behind the scenes went above and beyond. They were helpful, kind, chatty and professional. It made our holiday! Cleaning, breakfast, taxi, and trips were all perfect. "

"Only negative is that hotel lobby is on an upper floor. "

"Outstanding location, beautiful hotel, amazing staff , i couldn’t be happier with this hotel. "

"Super clean and very nice balcony on the 8th floor."

"It was a good experience "

"Wonderful, service/ staff beyound fantastic "

"this is now one of my favorite hotels ever. Staff here was wonderful and we loved the package we bought...with club access and a dinner included. The spa was also good. The only thing I might give less than excellent marks on is the Wi-Fi. It worked, but not the greatest ever."

"We really enjoyed our stay at this hotel-it was the first one we stayed at our our vacation traveling around Vietnam. This hotel is located in the old quarter-a convenient location. We really enjoyed the breakfast-the staff were very friendly & they had the best yogurt & coffee! We would consider this hotel in the future! Thank you! "

"I had an incredible stay at this hotel in Hanoi, and what stood out the most was the truly exceptional service. From the moment I arrived, the staff went above and beyond to make me feel welcome, especially one staff member named Susan. Every interaction felt genuine—whether it was the warm greeting at the front desk, the helpful recommendations for local restaurants and attractions. The team here is attentive without being intrusive, and it’s clear that they take pride in making each guest’s experience personal and memorable. They helped arrange transportation, gave me insider tips for exploring the Old Quarter, and even checked in to make sure everything in my room was perfect. Hanoi is already a beautiful and vibrant city, but staying here elevated my trip to another level. I’ve stayed in many hotels, but the service here is among the best I’ve ever experienced—kind, professional, and heartfelt. I would return in a heartbeat and highly recommend this hotel to anyone visiting Hanoi."