Pan Pacific Hotels & Resorts hotels in Kim Ma, Hanoi

"All the staff were very cheerful and welcoming, which was a rare sight. Rooms lighting was great. Beds and bathroom were clean. Location is good within walking distance to the popular spots. Breakfast was delicious with a good spread of local and continental foods.. Highly recommended! Special mention to Anna and Angela who made us feel very warm and welcome!"

"Staff friendliness"

"Good location, very clean, nice ambience, yummy breakfast, powerful shower, and friendly staff. "

"The staff was really kind and helpful. Hotel is very nice and clean. The staff was kind enough to bump our room to a more premium one. This was a very nice gesture. Location was top notch! "

"We had a fantastic stay at the Champton Hanoi Hotel. The location is perfect – right in the heart of the city, making it easy to explore all the nearby attractions. What really made the experience exceptional was the staff. Everyone was friendly and helpful, especially Erin, who was always smiling and went out of her way to make sure guests felt welcome. The breakfast buffet was also a highlight – delicious, fresh, and with a wide variety of options to suit all tastes. Overall, I highly recommend this hotel and would definitely stay here again!"

"とても清潔なホテルで、美味しい朝食があり、本当に親切で助けになるスタッフがいます。旧市街の中心にあるこのホテルをおすすめします。次回ハノイに行くときも、ぜひこのホテルを予約したいです。"

"The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice. "

"Good breakfast menu. Nice roof top deck. Helpful staff. "

"Enjoyed my stay at this hotel. From the moment my Grab car (think Uber) pulled up to the building the staff was incredibly hospitable. I received a message via WhatsApp asking my time of arrival the day, I landed in Hanoi, asking my arrival time. Check-in was seamless with a welcome drink awaiting me. My room wasn't quiet ready as I arrived at 9am, so I went exploring and upon my return a few hours later my room was ready with my bags were already in the room. I used the laundry service which was great. Upon check out, I received a really beautiful tote bag as a gift. Stay here, centrally located, quiet and clean. My one note is that I had a bit of an allergic reaction the day I just stayed in the room. I am highly sensitive to mold and dander -- it rained a bit, and Vietnam is very wet and humid, so those may be contributing factors. It went away as soon as I left so just a consideration."