Pan Pacific Hotels & Resorts hotels in Kim Ma, Hanoi

"Very helpful well trained staff clean and tidy good room service i would definitely recommend this hotel, if we visit Hanoi in the future we wouldn't look anywhere elase for a hotel"

"A luxurious hotel with lovely rooms and a great roof terrace"

"Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well."

"Service was impeccable. Thank you Peridot"

"Very nice hotel, room was clean and spacious, bed was comfortable and staff were very attentive to all needs and solved any problems we had. We also had an airport transfer booked by them which was very convenient and better priced than any transfer we had used previously "

"Amazing Location, service and amenities . Staff kind, efficient and helpful All in all great experience "

"Professional service. Spectacular views"

" Fantastic boutique hotel with every staff member so welcoming and helpful. I'd recommend this hotel to everyone. Great location as well. Comfortable beds and great Ac. Breakfast was so fresh as well Anna was very attentive an matre de in Restaurant was so lovely in the morning at our breakfast table remembering our names was a true sign of exemplary service."

"excellent service from staff, always having a smile on their faces and greeting us and having the right amount of small talk. also special thanks for acceding to my last minute request for decor and they even added in a cake! their breakfast area is small but has right amount of food. seems like it changes daily. there are many food option around the area and afew michelin food are all within 5 to 10minutes walk. hanoi night market start point is also about 5 to 10minutes away. the road in seems to jam quite often. and for the tours i book, i seem to have to walk to main road to board the bus, not sure if they are unable to enter or just inconvenience."