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Reviews of Hotel Football, Old Trafford, a Tribute Portfolio Hotel

4 out of 5
Hotel Football, Old Trafford, a Tribute Portfolio Hotel
99 Sir Matt Busby Way, Manchester, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 784 out of 1002 reviews" "
Rating 8 - Good. 155 out of 1002 reviews" "
Rating 6 - Okay. 41 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is there for you..so convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real compliment to Chris Hull (manager). Just went above and beyond at every turn to make my stay great. Great location. Great staff. Chris is the best. Thanks again for the great stay. Mike W (Michigan)
Stayed 3 nights in Apr 2024
Response from Catherine on 14 Apr 2024
Dear Jane and Mike,Thank you for your 5 star review and fantastic feedback! I am glad to hear that Chris made your experience with us great:) Your comments will be shared with the team. We hope to welcome you back soon!

10/10 Excellent

FADI, Amman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved HF’s football themed offering, and the kids enjoyed playing football at Heaven with OT in the backdrop..
Stayed 2 nights in Apr 2024
Response from Catherine on 14 Apr 2024
Dear Fadi,Thank you for your 5 star review and feedback. We are glad to hear that you enjoyed Heaven and we hope to welcome you back soon :)

6/10 Okay

Miroslav

Liked: Cleanliness
Limited food, not great quality. Slow service
Stayed 1 night in Mar 2024
Response from Catherine on 14 Apr 2024
Dear Miroslav,Thank you for taking the time to leave us your feedback. I am disappointed to hear that we did not meet your expectations in Cafe Football. We hope we can welcome you back soon to restore your faith in us.

10/10 Excellent

Claire

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for any football fanatic
Stayed 1 night in Apr 2024
Response from Reception on 13 Apr 2024
Thank you for your top score Claire! we appreciate the top score and review, We hope to welcome you back soon :) Love Team HF x

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Catherine on 11 Apr 2024
Dear Lindsay,Thank you for your top score! We hope to welcome you back soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was difficult to get to from the outer ring roads, parking was difficult to find, suggest using 'what three words' app to show parking area Hotel itself was clean and modern with very helpful staff. Bit on the pricey side for the stay and food. we both had a great time and convenient for the stadium experience we took.
Stayed 1 night in Mar 2024
Response from Catherine on 3 Apr 2024
Dear David,Thank you for your top of the league score and for taking the time to leave us your feedback. Your comments will be shared with the team regarding the car parking. We are glad you had a great time and hope to welcome you back soon!

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Catherine on 3 Apr 2024
Dear Samantha,Thank you for your top score! We hope to welcome you back soon!

10/10 Excellent

Leon, Harpenden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb! Will be back
Stayed 1 night in Mar 2024
Response from Catherine on 3 Apr 2024
Dear Leon,Thank you for your top score! We hope to welcome you back soon!

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and comfortable - and you don’t have to be a football fan! Very convenient for the Lowry.
Stayed 1 night in Mar 2024
Response from Rachel on 21 Mar 2024
Dear Rose, Thank you for your review and Top Score following your recent stay here with us. We hope to welcome you back in the futureMany thanksTeam HF

10/10 Excellent

Vincent, Asheville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent themed hotel for Manchester United football convenient next to the stadium. This was very clean, new, and the staff was very friendly and helpful. I only have good things to say about this location, which I highly recommend.
Stayed 1 night in Mar 2024
Response from Catherine on 20 Mar 2024
Dear Vincent,Thank you for your 5 star review and fantastic feedback! We are glad to hear that you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely friendly staff ,very obliging and helpful. A wonderful stay.
Stayed 1 night in Feb 2024
Response from Catherine on 29 Feb 2024
Dear Pauline,Thank you for your 5 star review and lovely feedback! We are glad to hear that you had a wonderful stay and hope to welcome you back soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception on 22 Feb 2024
Thank you for your top score Christina, we are so glad to hear you enjoyed your stay here with us :)We hope to welcome you back soon, Kind regards Team HF x

10/10 Excellent

PHOEBE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was amazing, very friendly staff. Room was a great size comfy bed, nice shower, the mini fridge was amazing and so was the room service. We loved how the tv had all the sports channels as well
Stayed 1 night in Feb 2024
Response from Holly on 22 Feb 2024
Thank you so much Phoebe for the great review! We really appreciate the top score and are so glad to hear you had a wonderful time and everything was amazing for you :) We hope to welcome you back soon. All the best Team HF x

10/10 Excellent

Seiriol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel for Victoria Warehouse and Old Trafford. Parking across the road. Lots of sports channels on the TV in the room
Stayed 1 night in Feb 2024
Response from Reception on 22 Feb 2024
Thank you for staying with us Seiriol, we appreciate the top score and feedback! We hope to welcome you back soon :) All the best, team HF x

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Catherine on 15 Feb 2024
Dear Adam,Thank you for your top score! We hope to welcome you back soon!

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service
The room was lovely and spacious however the TV didn’t work and the breakfast was very poor for £12.50. We were not given the option to have the cheaper options that were printed on the menu when we arrived. As the cooked breakfast was ordered, the portion arrived very small with a tablespoon of beans, the sausage was small and burnt and the bacon was chewy. I would expect better quality for £12.50.
Stayed 1 night in Feb 2024
Response from Catherine on 12 Feb 2024
Dear Helen,Thank you for taking the time to leave us your review. I am disappointed to hear about your experiences in Cafe Football. Please be assured your comments have been shared with our Cafe Football and Food & Beverage Manager. We hope we can welcome you back soon to restore your faith in us.

10/10 Excellent

Yulanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay the location was amazing.
Stayed 4 nights in Jan 2024
Response from Reception on 6 Feb 2024
Thank you for staying with us Yulanda! We appreciate the top score and review, this will be shared with the team and we hope to welcome you back soon .All the best, Love Team HFx

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and lovely little touches. Would defo stay again.
Stayed 1 night in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for staying with us Anna! We really appreciate the top score and review! We hope to welcome you back soon,Love Team HF x

10/10 Excellent

Simon

Travelled with family
Staff are extremely friendly and helpful
Stayed 2 nights in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for your top score and review simon! This will be passed on to the team and we hope to welcome you back soon! Love team HF x

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Catherine on 2 Feb 2024
Dear Chris,Thank you for your top score! We hope to welcome you back soon.

10/10 Excellent

CRAIG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work Stay
Really good stay, only thing was I got both my starter and main course at the same time !!
Stayed 1 night in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for your top score and review craig! we are so glad you had a wonderful time and we hope to welcome you back soon! Love team HF x

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were friendly and polite the hotel was clean and tidy
Stayed 2 nights in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for your top score and review Kimberly ! It was a pleasure to have you an we hope to welcome you back for another stay!Kind regards Team HF x

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
Stayed here before and is always my first choice if I stay in Manchester. Staff always friendly and happy to accommodate. Room perfect and always clean.
Stayed 1 night in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for your top score and review Adam, we appreciate the kind words and will share this on with the team!We hope to welcome you back soon, love team HF x

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Catherine on 2 Feb 2024
Dear Paulo,Thank you for your top score! We hope to welcome you back soon.

10/10 Excellent

Clodagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Our stay was amazing we had the best time. Will be back
Stayed 1 night in Jan 2024
Response from Reception on 23 Jan 2024
Thank you for staying with us Clodagh! We are so glad to hear you had a great sty with us, we really appreciate the top score and review! We hope to welcome you back soon, All the best, Team HF x

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super efficient, friendly staff in every single area of the hotel plus an unexpected early allowed check in, especially as it was match day. Lucky enough to have a match day experience in the hotel with Gary Neville, which was superb and value for money with excellent food, hospitality and choice of drinks. Great breakfast. Can't fault any of it, superb, it's just the win and 3 points they need to assist with next time!
Stayed 1 night in Jan 2024
Response from Reception on 20 Jan 2024
Thank you for staying with us Aaron! We are so glad to hear you had an amazing time and enjoyed the pre match experience. We appreciate the top score and review and hope to welcome you back soon! Team HF x

10/10 Excellent

Ian

Stayed 1 night in Jan 2024
Response from Reception on 11 Jan 2024
Thank you for staying with us Ian, we appreciate the top score! We are so glad to hear you had a wonderful stay with us. We hope to welcome you back soon, Team HF x

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant time spent at Hotel Football.
First of all I arrived early to be greeted by a welcoming smile by th young lady on the reception. Hoping just to drop of my bag. She kindly notified me the our room was ready and could check in early. Great news. Follow by being upgraded to a stadium view room. Even better new. All the staff were very wet and friendly. You have a great team there.
Stayed 1 night in Jan 2024
Response from Reception on 11 Jan 2024
Thank you for staying with us Dennis, we are so glad to hear that you enjoyed your stay with us! We appreciate the top score and review, it will be passed on and shared with the team!We hope to welcome you back soon, Team HF x

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from Reception on 11 Jan 2024
Thank you for your top score and review Kerry! We are so glad to hear you enjoyed your stay with us, we hope to welcome you back soon!Love team HF x

10/10 Excellent

Ty-Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Catherine on 1 Feb 2024
Dear Ty-Rhys.,Thank you for your top score! We hope to welcome you back soon!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing next to the stadium. The hotel was super clean and comfortable!
Stayed 1 night in Dec 2023
Response from Reception on 28 Dec 2023
Thank you for staying with us Rebecca! We appreciate the top score and review. We are so glad to hear you enjoyed your stay.We hope to welcome you back soon, Love team HF x

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are a credit to the hotel
From the moment we arrived every single member of staff was so friendly and welcoming and extremely helpful. We didn’t realise what time the breakfast was and unfortunately were a little late but they opened up the kitchen and a full English breakfast was served, fantastic service.
Stayed 1 night in Dec 2023
Response from Reception on 28 Dec 2023
Thank you for staying with us Alexia! We appreciate the top score and review. We are so glad you enjoyed your stay with us! We hope to welcome you back soon, all the best,Team HF x

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rachel on 25 Dec 2023
Thank you for your Top Scores!We hope to welcome you back to Hotel Football very soon.Many thanksTeam HF

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Football should be proud of their staff
Amazing friendly and helpful reception staff , made our break , and same for the staff serving breakfast , was amazing too
Stayed 1 night in Dec 2023
Response from Rachel on 25 Dec 2023
Dear Jordan, Thank you for your Top Score and feedback following your recent stay with us especially how "Amazing, Friendly & Helpful" you found the reception team & Cafe football to be. We look to welcome you back to Hotel Football next time you are in Manchester. Many thanksTeam HF

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Allways a delightful stay at HF for whatever event. 10/10 every time
Stayed 2 nights in Dec 2023
Response from Reception on 21 Dec 2023
Thank you for your top score and review Richard! We are so glad you enjoyed your stay with us and we hope to welcome you back soon!Team HF x

10/10 Excellent

Belal

Stayed 1 night in Dec 2023
Response from Reception on 21 Dec 2023
Thank you for your top score! We are glad you enjoyed your stay with us and we hope to welcome you back soon. Love team HF x

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Catherine on 6 Feb 2024
Dear Rebecca,Thank you for your top score! We hope to welcome you back soon!

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near old trafford where we went for a game. Hotel staff was very quick in responding to our needs and solved our issue in a matter of minutes
Stayed 1 night in Dec 2023
Response from Reception on 17 Dec 2023
Thank you for your top score and review Daryl! we hope to welcome you back soon :)

6/10 Okay

Richard

Stayed 1 night in Dec 2023
Response from Rachel on 25 Dec 2023
Dear Richard, Thank you for your feedback following your recent stay. Providing the highest level of hospitality is our number one priority and we sincerely apologise for falling short of meeting your expectations. I would really appreciate if you can provide us with a little more information on why you only scored us 6 out of 10, this way we can look to see where we can improve our service and standards.Kind regardsRachelAssistant Front of House Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay the staff were amazing and welcoming. Our total experience was perfect and something we will remember for the rest of our lives. Game day was super special, such an amazing vibe.
Stayed 1 night in Nov 2023
Response from Reception on 17 Dec 2023
Thank you so much for the top score and review! We hope to welcome you back soon :) Love team HF x

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on 17 Dec 2023
Thank you for your top score Gary, We appreciate it and are so pleased you enjoyed your stay here with us! We hope to welcome you back soon!All the best, team HF x

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Reception on 17 Dec 2023
Thank you for your top score! We are so glad you had a wonderful stay with us and hope to welcome you back soon!Love Team HF

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotels that I've stayed at. Staff were amazing, great location and had an amazing view of Old Trafford.
Stayed 3 nights in Dec 2023
Response from Reception on 17 Dec 2023
Thank you Gillian for your top score and review! We appreciate the kind words and are so pleased you enjoyed your stay with us :) We hope to welcome you back soon, Team HF x

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel
Food fantastic (dinner and breakfast)
Stayed 1 night in Dec 2023
Response from Reception on 17 Dec 2023
Thank you James for your top score and review! We are so pleased to hear you had a great stay and we hope to welcome you back soon :) Love team Hf x

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception on 17 Dec 2023
Thank you for you top score Sarah, we appreciate it! And we hope to welcome you back soon to the Hotel,Love team HF

10/10 Excellent

Christopher

Stayed 5 nights in Nov 2023
Response from Reception on 21 Dec 2023
Thank you for your top score! We are glad you enjoyed your stay with us and we hope to welcome you back soon. Love team HF x

10/10 Excellent

Jon

Stayed 1 night in Nov 2023
Response from Rachel on 25 Dec 2023
Dear Jon, Thank you for your Top Score. We hope to welcome you back to Hotel Football next time you are in Manchester. Many thanksTeam HF

10/10 Excellent

Blanchard

Stayed 2 nights in Nov 2023
Response from Reception on 21 Dec 2023
Thank you for your top score! We are glad you enjoyed your stay with us and we hope to welcome you back soon. Love team HF x