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Reviews of Grey Street Hotel

3.5 out of 5
Grey Street Hotel
2-12 Grey Street, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 517 out of 889 reviews" "
Rating 8 - Good. 259 out of 889 reviews" "
Rating 6 - Okay. 75 out of 889 reviews" "
Rating 4 - Poor. 28 out of 889 reviews" "
Rating 2 - Terrible. 10 out of 889 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Becky- Reception Team on 30 Apr 2024
Hi Heather,Thank you for your review. We Hope to welcome you back again soon.Kindest Regards

8/10 Good

Wilf, Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a premium identity but is a little tired in certain areas and attention. Overall very good but didn't quite achieve excellence.
Stayed 1 night in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to all amenities
Stayed 2 nights in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff extremely helpful.
Stayed 4 nights in Apr 2024
Response from Becky- Reception Team on 27 Apr 2024
Hello Hugh,Thank you for leaving us a review. We are glad to see you enjoyed your stay with us and our staff and location had a notable impact on your stay .We hope to welcome you back again soon Kindest Regards

8/10 Good

rita-joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lauren - Reception Team. on 14 Apr 2024
Thank you for your reveiw.

8/10 Good

Michael

Stayed 3 nights in Apr 2024
Response from Becky- Reception Team on 28 Apr 2024
Thank you for your review we appreciate all feedback

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lauren - Reception Team. on 7 Apr 2024
Hello Lauren,We are so pleased you enjoyed your stay and hope to welcome you back very soon.

4/10 Poor

Griffin

Stayed 2 nights in Mar 2024
Response from Becky- Reception Team on 27 Apr 2024
Thank you for leaving us a review. We are glad to see you enjoyed your stay with us.Kindest Regards

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely stay at this hotel, room is well presented but bathroom is starting to look a little tired in places, but clean. Hotel is in a good location 5 to 10 mins walk from the Rail station, some noise heard from outside as located at a busy junction, but traffic is quiet enough during the night that it’s not a problem. Staff friendly, loft quite small, 2 with cases is a crowd. Overall very good hotel and would be happy to stay again
Stayed 2 nights in Mar 2024
Response from Megan - Reception team. on 27 Mar 2024
Thank you for your review Anthony, we are so pleased you enjoyed your stay with us and thank you for your kind words about our staff. We hope to welcome you back soon. Thank you.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location. Comfortable & stylish. Excellent breakfast!
Stayed 2 nights in Mar 2024
Response from Becky- Reception Team on 23 Mar 2024
Hello Ian,Thank you for your review, we love to hear about your stay, glad to see you enjoyed our breakfast. We hope to welcome you back again soon.Kindest regards

6/10 Okay

Mahmoud

Business traveller
Liked: Cleanliness, staff & service
Good location Nice receptionist Free bottled water Average room with old bed & mattress. Stairs inside the room!! Noisy street No socket besides the bed
Stayed 1 night in Mar 2024
Response from Megan - Reception team. on 19 Mar 2024
Thank you for your review, we are pleased you enjoyed your stay with us and thank you for your kind words about our staff. We hope to welcome you back.

8/10 Good

John, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, facilities good. Excellent size room and bathroom. Creaki g floorboards were annoyin.
Stayed 3 nights in Mar 2024
Response from Megan - Reception team. on 19 Mar 2024
Thank you for your review John, we are pleased you enjoyed your stay with us and our great location. We hope to welcome you back soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, really helpful staff. Only con was maybe that the room was a bit warm even although the heating was off
Stayed 2 nights in Mar 2024
Response from Megan - Reception team. on 16 Mar 2024
Thank you for your review Julie, we are pleased you enjoyed your stay with us and thank you for your kind words about our staff. We hope to welcome you back soon. Thank you.

8/10 Good

stormie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet on tablets or I player in the room. Telephone was fine
Stayed 1 night in Mar 2024
Response from Lauren - Reception Team. on 9 Mar 2024
Hello,Thank you for for your review of Grey Street Hotel, we are so pleased to hear you enjoyed your stay, we do apologies for the small issues you encountered during your stay and will pass the feedback on to all relevant departments.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly efficient staff. Great location.
Stayed 3 nights in Mar 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Grace,Thank you for your review of Grey Street Hotel, we are so pleased to hear you enjoyed your stay and hope to welcome you back very soon.Kind Regards,

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building, with large tasteful room,comfortable bed and lovely bathroom. The receptionist Ramona was friendly and pleasant. The Lithuanian girl who served breakfast was especially warm and welcoming. We really enjoyed the large choice at breakfast, with delicious fresh croissants and tasty coffee. Very good value for money too. One slight issue was the room temperature, which was very hot. Maybe some instructions for the air conditioner would be helpful in the room? Overall a great place to stay.
Stayed 2 nights in Mar 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Teresa,Thank you for your review of your stay at Grey street Hotel, We are so pleased to hear you enjoyed your stay with us and would like to thank you for your kind words about our staff.Thank you as well for your notes on the heating system of our hotel i will pass this feedback on to our Mangers.Kind Regards,

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness, staff & service
The drilling did not help much outside first thing this morning. Also the adjoined bar shuts at 10. Not great when your just wanting a couple of drinks before bed. 13 people were turned away.
Stayed 1 night in Feb 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Gillian, Thank you for your review of your stay at Grey Street Hotel. We apologies to hear you had some issues with our on site amenities and external noise. We hope this won't deter you from stay with us again.Kind Regards,

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
An all round good place to stay and enjoy Newcastle. An old building but the rooms are modern and very comfortable.
Stayed 2 nights in Feb 2024
Response from Lauren - Reception Team. on 8 Mar 2024
Hello Barbara,Thank you for your review of your stay at Grey Street Hotel, we are so pleased to hear you enjoyed your stay with us and would like to thank you for your kind words. We hope we get the pleasure of welcoming you back very soon.Kind Regards,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Becky- Reception Team on 29 Feb 2024
Hi Rebecca ,Thank you for taking the time to leave us a review.We hope to welcome you back soon Kindest Regards

8/10 Good

Louise, Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, nice staff and clean. But busy & noisy outside.
Stayed 2 nights in Feb 2024
Response from l on 26 Feb 2024
Hello Louise,Thank you for your review of grey street hotel, we are o pleased to hear you enjoyed your stay and hope welcome you back very soon.

6/10 Okay

Declan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Extremely average.....
Stayed 2 nights in Feb 2024
Response from Megan - Reception team. on 14 Feb 2024
Thank you for taking the time to leave us a review, we appreciate all feedback. We hope to welcome you in the future.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enjoyable stay.
Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 12 Feb 2024
Hello Janet,Thank you for taking the time to leave us a review.Glad to see you enjoyed your stay with us.we hope to see you again soon

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Becky- Reception Team on 12 Feb 2024
Thank you for your review.All feedback is greatly appreciated.

10/10 Excellent

Dawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always happy and help full stay here a few times now love it xxx
Stayed 1 night in Feb 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Dawn, Thank you for taking the time to review your stay with us. We are glad to see you have been enjoying your stays with us and have become a returning guest.Thank you for your kind words regarding our staff, i will pass this onto them. We hope to see you again sometime soon.Kindest Regards

8/10 Good

Kayleigh

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Kayleigh, Thank you for taking the time to review your recent stay with us.We are glad to see you enjoyed your stay with us. We hope to see you here again soon.Kindest regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very classy boutique hotel with very smart rooms and public areas. Breakfast was great. Friendly staff and a warm welcome.
Stayed 2 nights in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Stephen, Thank you for reviewing your recent stay with us.We are glad to see you enjoyed your stay especially the breakfast.I will pass on your kind comments regarding our staff. We hope to give you a warm welcome back sometime in the near future.Kindest regards

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay. Friendly receptionist. Very clan. Stayed in standard double room. It was a bit noisy from the roadworks going on outside the hotel , but I still slept well
Stayed 1 night in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Yvonne Thank you for taking the time to leave us a review.We are glad to see you enjoyed your stay with us, i will pass on the kind comments regarding the staff and the cleanliness also.We hope to welcome you back in the near futureKind Regards

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good al round
Stayed 2 nights in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Maurice,Thank you for taking the time to leave us a review.We are glad to see you enjoyed your stay with us.We hope to welcome you back in the future.Kindest Regards

10/10 Excellent

simon

Stayed 1 night in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Simon Thank you for taking the time to leave us a review.Glad to see your stay was a 10/10, we hope to see you return in the near future.Kind Regards

10/10 Excellent

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 28 Jan 2024
Hi Francis,Thank you so much for rating your recent stay at Grey Street Hotel. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Newcastle.We hope to see you again soon!Kind regards,TuReception Team

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 28 Jan 2024
Hi Craig,Thank you for choosing to stay at Grey Street Hotel. We appreciate your feedback as we continuously strive to improve everyday for our guests. We hope you will give us another opportunity to earn your business in the future.Kind regards,TuReception Team

8/10 Good

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff providing a wonderful service. The friendly locals was also a positive too.
Stayed 2 nights in Jan 2024
Response from Tu-Reception Team on 27 Jan 2024
Hi Noah, Thank you for choosing to stay with us and for taking your time to leave us a review.We hope to see you again soon.Kind regards, Tu Reception Team

8/10 Good

Kara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 27 Jan 2024
Hi Kara, Thank you for choosing to stay with us and for taking your time to leave us a review.We hope to see you again soon.Kind regards, Tu Reception Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Grey Street
Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 17 Jan 2024
Hi Anonymous,Thank you for your review. Hope we will welcome you again.Kind regards

8/10 Good

Karry, Cranston

Stayed 2 nights in Jan 2024
Response from Becky- Reception Team on 5 Feb 2024
Hello Karry,Thank you for your review, we are glad to see that you enjoyed your stay with us.Hope to see you again soon.Kindest regards

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from Tu-Reception Team on 12 Jan 2024
Hi Catherine, Thank you for your review. We are pleased you enjoyed a pleasant stay with us overall and we hope to see you back again in future. Kind regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely place , staff were very friendly and went the extra mile when asking for extras for our room . Will definitely be back
Stayed 1 night in Jan 2024
Response from Kylisa / Reception Team on 8 Jan 2024
Hello Laura, Thank you for your review. We are delighted to see that you rate us so highly. We look forward to welcoming you back to Grey Street Hotel in the near future. Kind Regards, Kylisa Reception Team

6/10 Okay

James, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kylisa on 8 Jan 2024
Hello James, We are disappointed to read your low rating. Please feel free to discuss your stay with us directly to help us understand how we did not meet your standards.Kind Regards, KylisaReception Team

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2024
Response from Kylisa / Reception Team on 8 Jan 2024
Hello Ryan, Thank you for your high rating. We are delighted you enjoyed your stay with us. We hope to welcome you back to Grey Street Hotel. Kind Regards, KylisaReception Team

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
First impressions on arrival were very good. the hotel entrance looks fabulous and the interior is very well decorated. Many original features have been retained on the stairs. Staff are all very friendly. The room was very comfortable and equipped with everything that we might need. The hotel is ideally located to explore the quayside, castle and cathedral, as well as being on the edge of the main shopping extra, all within an easy walking distance. We ate in the restaurant on the first night, the food was exceptional. Starters and main course were prepared and cooked to perfection. A bonus that we were unaware of was the fact there was 50% off everything on the menu. Breakfast was great too, a nice choice of cold items and a delicious cooked breakfast. Across the road from the hotel is the Portofino Italian restaurant. We ate there on the second night and thoroughly enjoyed our meal. Should we return to Newcastle we would have no hesitation in staying at the hotel again.
Stayed 2 nights in Jan 2024
Response from Kylisa, Reception Team. on 8 Jan 2024
Hello Andrew, Thank you for your review. We are delighted to read you enjoyed your stay and would consider a future visit. We appreciate your recognition to our buildings original features and of course, our adjoining team in Leila Lilys. We will feedback your comments. Thank you.Kind Regards, Kylisa Reception Team

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Very small dingey grey , noisy all night no sleep,the room above creaking floor above us. Bathroom ceiling collapsing down , due to water damage. Told hotel never got back to us. Room cold. Asked for any blanket got as sheet. Wound not stay agian
Stayed 3 nights in Dec 2023
Response from Tu on 7 Jan 2024
Hi Catherine,Thank you for your review.. We are sorry to see you did not have the best experience, if you would like to discuss this further please contact the hotel directly. We hope to welcome you back.TuReception Team

10/10 Excellent

Jane Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tu, Reception Team on 1 Jan 2024
Hi Jane Anne,Thank you for your review. Delighted you had a great time.Hopefully see you again soon.Kind Regards,TuReception Team

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky
Room and bathroom was spotless, bit of an odd setup with the bathroom on the upper level and bedroom on the lower which made it quite quirky. Bed looked amazing and was really comfy - shame we discovered it was 2 mattresses pushed together and not a king as described. Music from Leila Lily's was loud but did turn off by about 11.30 to midnight. Good location, however lift is out of service so if you don't like or cannot get up and down alot of stairs probably best to avoid as not made aware until checking in as all rooms are on higher levels. Enjoyed our stay overall but not quite what I would call a luxury hotel - furniture a little tired/warn, finishing touches lacking, minimal extras and no fridge in room which was disappointing, also windows are fixed and cannot be opened and you cannot see out of them so was a little claustrophobic.
Stayed 1 night in Dec 2023
Response from Becky- Reception Team on 30 Dec 2023
Hello Sarah, Thank you for taking the time to leave us a review. Glad to see you enjoyed our location and your stay with us. In regards to the mattresses most of our rooms have zip and link mattresses apart from our standard double rooms as the room types are interchangeable between a double and a twin room. as we are a small hotel we find this is the best way to accommodate all guests.Also we have tried to contact all guest prior to arrival regarding the mechanical failure of our lift and this issue will be resolved as soon as possible.Our fridges are per request as they are removed from suites for regular cleaning and servicing.Hope to welcome you back in the future.Kindest Regards.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Lovely boutique hotel.
Lovely staff very helpful. Hotel is really nice. I thought it would be noisy being so near to town but we were only on the first floor and didn't notice anything. Would definitely stay again.
Stayed 2 nights in Dec 2023
Response from Tu on 30 Dec 2023
Hi Pauline, We are so happy to hear that you enjoyed your stay with us at Grey Street Hotel and so happy that you loved the place and our staff. We hope to see you again in the near future, Kind regards, Tu Reception TeamEdit Remove

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Tu on 30 Dec 2023
Hi Anonymous, thank you so much for leaving us a review, we greatly appreciate any feedback. We hope to see you again soon. Kind regards, Tu Reception Team

6/10 Okay

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quite noisy and the fact that the lift was broken made it a bit awkward getting up the stairs. The fact that the bar shut at 10 was not good.
Stayed 1 night in Dec 2023
Response from Tu on 30 Dec 2023
Hi Gillian, thank you for taking the time to review our hotel, we appreciate any feedback we get! We do apologise for the bar. Our team works very hard to make sure noise is kept at a tolerable level, as well as closing bar by 10. We can assure you this has been taken on board and will be amended. We are continually working on improving and upgrading about the lift, so we hope you check back with us in the future.TuReception Team

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed for 2 nights with my husband. Comfortable bed, clean rooms. Only issue was there was a technical fault with the lift and after walking around Newcastle before checking in it was a shock to the system climbing 6 flights of stairs to our room.
Stayed 2 nights in Dec 2023
Response from Tu on 19 Dec 2023
Dear Natalie, We would like to thank you for taking the time to review your stay with us here at Grey Street Hotel. Please know your feedback is extremely important to us. We apologise issue mentioned about lift and will be sure pass this on to our maintenance team. We are delighted to hear that you’ve enjoyed your stay and we hope to welcome you back soon. Kindest regards, Tu Reception Team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and perfect location.
Stayed 1 night in Dec 2023
Response from Tu on 17 Dec 2023
Hi David, thank you for taking the time to leave us a review, we really appreciate it. It is fantastic to know that our decoration is beautiful and that you appreciated our great location. We want to thank you again and we look forward to seeing you again. Tu Reception team Grey Street Hotel

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tu on 17 Dec 2023
Hi Claire, thank you for taking the time to leave us a review, we really appreciate it. It is fantastic to know that our decoration is beautiful and that you appreciated our great location. We want to thank you again and we look forward to seeing you again. Tu Reception team Grey Street Hotel