Ocean views, serves lunch and dinner
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Reviews of The Roker Hotel, BW Premier Collection

4 out of 5
The Roker Hotel, BW Premier Collection
Roker Terrace, Sunderland, England

Reviews

8.2

Very good

Rating 10 - Excellent. 265 out of 642 reviews" "
Rating 8 - Good. 230 out of 642 reviews" "
Rating 6 - Okay. 93 out of 642 reviews" "
Rating 4 - Poor. 35 out of 642 reviews" "
Rating 2 - Terrible. 19 out of 642 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across the street was the North Sea with pier and lighthouse.
Stayed 1 night in Apr 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed ourselves the staff where amazing and the food was fantastic, highly recommended the fish and chip friday for 2 only thing that put us off was the long walk to the basement hotel rooms which you also hear the pipework in use when others are using water, apart from that the room itself was fantastic with nice amenities but for the price we paid could have been slightly better, thank you for the loverly stay we cant wait to return
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Stayed 7 nights in Mar 2024

8/10 Good

Will

Stayed 1 night in Mar 2024

10/10 Excellent

Stefan

Great breakfast friendly staff. Room had a magnificent ses view
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this hotel
Manager took £150 from credit card that was used for the deposit. Stating that the lads had been smoking in the room. The lads who stayed there do not smoke. Beware of this scam as they then refuse to refund.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We understand the distress that a transaction like this can cause, however our housekeeping team thoroughly inspect each room in our property. If it is deemed a strong enough odour in the room then these charges do apply.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Good

Mohammed

Liked: Cleanliness, staff & service
Friendly staff, clean hotel.
Response from Front Office Manager on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, really friendly, helpful staff. Good amenities, will use again
Stayed 1 night in Jan 2024
Response from Front Office Manager on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Good

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy, very good breakfast.
Response from Front Office Manager on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Good

Chris

Stayed 1 night in Jan 2024
Response from Front Office Manager on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Good

Karlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pillows ever!
Best pillows ever, however on going I tot the room there was a strong smell of weed, as it was midnight we didn’t tell staff til the morning but they were aware as other guests had said the same.front desk staff were really good and helpful, room was good other than above.
Stayed 1 night in Dec 2023

10/10 Excellent

Rumen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a great visit to this hotel staff were fabulous and would really like to give a big shout out to the member of the cleaning team as we could not find our car key but a staff went above and beyond to stop it spoiling our stay thank you so much
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Stayed 2 nights in Dec 2023

6/10 Okay

jbrian

Liked: Cleanliness, staff & service, property conditions & facilities
Don't stay sat if wanting quiet nights
On arrival check in was ok , went to see room , tiny , went back to desk and explained I didn't book the ( small comfort room ) but a normal double , was told not much difference ! , asked if we could pay to upgrade , desk manager said we could upgrade and pay for one night which was kind of him , then told us would be a disco that night until 11.30 ish , unfortunately wish we had been made aware before booking as we were unable to cancel booking and get refund as already checked in , Room was better but not a very large room, we went down to restaurant and had a wonderful meal , best part of hotel the food was great Unfortunately on returning to room disco had started and omg !! The noise was horrendous , room was directly above bar and was like we were in disco , extremely loud with massive base , could not listen to TV , nor get to sleep , went on till almost midnight , at one point told husband I wanted to leave hotel , Breakfast on the Sunday was buffet style and ran out of hot food twice , out for day on returning to room was a bug on bed , did tell desk on checkout , was asked to email pic over but not heard anything from them ! Breakfast Monday morning was served , if you're hungry then it's not going to fill you , Literally one of each item , sausage , egg , bacon , beans ,only half tomato,, the Xmas decs were lovely which was nice to see , Overall nice hotel ,restaurant meals were lovely , need to let you know on booking if disco etc
Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, stayed for wedding , staff lovely , room great just a little the hot side breakfast lovely, would definitely return again 😀
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We liked everything but the food. Really stunted/limited choice. Same menu lunch and evening. 2nd night had steak pie, I've bought better ones in Lidl, it was dry, hard over cooked. Veg were so obviously done in microwave, like chewing rubber. We went as a couple but ended up eating separately as we had to wait for a second serving, not much better than first. After paying good money for half board expected better than that. Ill not be staying there again, sad, because rooms were excellent. Perhaps separate menus and a decent, experienced chef would help
Stayed 2 nights in Nov 2023

10/10 Excellent

NM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WILL RETURN
Great location, easy fast friendly check in Clean room with comfy bed Great bar with good food. Breakfast was excelent. Feindly helpful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Beccy

Travelled with family
Liked: Staff & service
The bar area was very nice, lots of seating but not overcrowded. Nicely buzzing atmosphere. The room however, was a bit dated, there was a stained cover on the bed. But the bed and pillows were comfy.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremiah

Stayed 2 nights in Oct 2023

10/10 Excellent

colin

Liked: Cleanliness, staff & service
Very friendly & professional staff.!
Stayed 11 nights in Oct 2023

8/10 Good

Heath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms need updating, but a fabulous hotel.
Stayed 3 nights in Oct 2023

6/10 Okay

Iain

Stayed 2 nights in Oct 2023

8/10 Good

david

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Niveditha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had good experience. Friendly staff. Room service was good.
Stayed 2 nights in Oct 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An interesting hotel for an overnight business trip. Staff were very friendly, received a complimentary drink, room & decor wasn't the usual bland chain hotel. Would definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Really lovely location and well kept. Very good value for money
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely right on the beach front with a fantastic view of the pier. Staff were very polite and welcoming. Will be staying again
Stayed 1 night in Sep 2023

8/10 Good

J Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky
Overall excellent. The room was small but lovely. Downsides… access, upstairs and downstairs, was rather awkward and the WiFi did not work.
Stayed 2 nights in Sep 2023

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2023

10/10 Excellent

Darren

Stayed 2 nights in Aug 2023

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were friendly. The room had the facilities I’d expect, but the bed was a 4ft bed up pushed up against a radiator and wall. I expect at least a double bed in a double room. There was enough space for one.
Stayed 1 night in Aug 2023

8/10 Good

Yuki

Stayed 2 nights in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically this is a pub with some rooms. The rooms are great - very well appointed. The problem is that the bar is too noisy - impossible to sleep. Not consistent with a £300 a night room
Stayed 2 nights in Jul 2023

8/10 Good

HILARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed was so uncomfortable I didn't get much sleep
Stayed 2 nights in Jul 2023

10/10 Excellent

Brenda

Stayed 1 night in Jul 2023

10/10 Excellent

david

Stayed 1 night in Jul 2023