Riviera Maya Hotel Guide - Hotels with Air Conditioning in Riviera Maya, Mexico

"Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use. "

"The Kids’ Club really stood up, the staff were nice and they had a good daily schedule for kids. Kids could also participate in theatre performances and dance in the evenings. My son really enjoyed participating. We also liked the food at the resort."

"We stayed in the family select section and there was so much attention paid to stocking the room with things we would want and need. They understood our son is older (12) and made sure there were age appropriate things for him to do for fun. Each building has a personal butler and concierge who offered to plan an itinerary for us every day based on how we felt. There are so many activities including, we were always finding new things to do every day. The room was perfect: spacious and well designed so we could all get ready and have privacy when we needed it. We found the whole property spotless and the service amazing. The check in process was one of the best check in experiences we’ve ever had. There was a lounge my son could get snacks and drinks and play Xbox while we handled check-in. The staff as so accommodating and go out of their way to get you everything you want. We never found an issue getting a lounger near the pool or in a prime spot on the beach. We never waited along for anything. My son played soccer at the sports Center each night before dinner, and they would send a golf cart to pick him up and take him to the game. One evening he wanted to stay in after having too much sun, and they sent him room service with all his favourite foods. The wifi is excellent if you need it. We’d definitely come back!"

"Nice older resort. "

"Great hotel! Good service but expensive restaurants, Chicago downtown prices!"

"Great vacation, we would come back."

"Room was great, staff amazing, awesome beach, lots of activities, kids club huge bonus."

"Rainforest kind of green ecological area with lots of trails in the forest with lots of animals and birds and dfull of nature. Rooms clean, staff very polite and friendly."

"All the staff was excellent, specially the kids club and family selection! Also David and Cielo my concierges, both were always there for everything we needed and more… Raul from the lobby, all the cart drivers (specially the lady I can’t recall the name) she was the best! The boat driver was top notch, the same with waiters and cleaning crew (our chocolate fairy god mother), thanks to all, we will definitely return! "