Balcony

Reviews of Days Inn by Wyndham Clearwater/Gulf to Bay

2 out of 5
Days Inn by Wyndham Clearwater/Gulf to Bay
2940 Gulf To Bay Blvd, Clearwater, FL

Reviews

7.2

Good

Rating 10 - Excellent. 315 out of 1008 reviews" "
Rating 8 - Good. 283 out of 1008 reviews" "
Rating 6 - Okay. 163 out of 1008 reviews" "
Rating 4 - Poor. 120 out of 1008 reviews" "
Rating 2 - Terrible. 127 out of 1008 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good value altogether! Nice rooms, nice property! Thank you management!✨️
Stayed 1 night in May 2024

8/10 Good

George

Liked: Cleanliness, staff & service
Older property but met my needs
Stayed 1 night in May 2024

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Arrived late. Slept and had a lite breakfast. Perfect for what we needed.
Stayed 1 night in Apr 2024
Response from DaysInn FrontDeskStaff on 3 May 2024
Jake ! we are so glad to hear your stay was a great fit for your travels to clearwater! Thanks for your feedback

10/10 Excellent

Shaniquia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine regarding my stay?
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 1 May 2024
Hi Shaniquia,We're glad to hear you had a satisfactory experience during your stay with us. Our team works diligently to ensure all guests enjoy their time with us, and it's rewarding to know we met your expectations. If there's anything specific you appreciated or any areas where we could improve further, we'd love to hear your feedback to enhance our services even more. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Leah Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The days inn was our home for the last 6 days. The staff was great the facility was amazing. We got the room with the kitchen and that was great since we have a baby with us however the oven was not working so we were not able to cook anything that is needed to be baked.
Stayed 5 nights in Apr 2024
Response from Guest Relations Specialist on 30 Apr 2024
Hi Leah Marie,We appreciate your feedback and are delighted to hear that you found our staff to be great and our facilities amazing during your six-day stay at Days Inn. It's wonderful to know that having a room with a kitchen enhanced your experience, especially with a baby in tow. We apologize for any inconvenience caused by the oven not functioning as expected and will certainly address this matter with our maintenance team to ensure it's in optimal condition for future guests. Your input helps us strive for continuous improvement, and we hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Karim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the front reception staff were friendly, accommodating and very polite. Will definitely return on business next time. Thanks again!
Response from Guest Relations Specialist on 30 Apr 2024
Hi Karim,We're thrilled to hear that you enjoyed your experience with our front reception staff during your recent stay. Providing exceptional service is at the heart of what we do, and it's wonderful to know that their friendliness and professionalism left a lasting impression on you. We're delighted that you're considering returning for business in the future and look forward to welcoming you back to our hotel. Thank you for choosing to stay with us, and we appreciate your kind words!

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, amenities
My booking was off by a week. Expedia kept changing dates during bookings didn’t get to go.
Stayed 1 night in Apr 2024
Response from Ivette on 29 Apr 2024
This is a complaint against Expedia. Hotel has nothing to with it when you book through 3rd party such As Expedia. Please address this to Expedia and kindly remove your comment.

10/10 Excellent

Yuleiby, Palm Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly for what we pay the places is really good
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 28 Apr 2024
Hi Yuleiby,We appreciate your positive feedback regarding our hotel. Providing excellent value for our guests is one of our top priorities, and we're glad to hear that you found the quality of our accommodations to be worth the price. We strive to maintain a high standard of service and amenities to ensure a pleasant stay for all our guests. Your satisfaction is important to us, and we look forward to welcoming you back on your future travels.

6/10 Okay

Dalton

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 28 Apr 2024
Hi Dalton,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Edward

Liked: Cleanliness, staff & service
A nice quiet place but outdated
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 28 Apr 2024
Hi Edward,We appreciate your feedback and are glad to hear that you found our hotel to be a nice and quiet place. While we understand your concern about the decor, we strive to maintain a timeless charm that many of our guests appreciate. Our team continually assesses opportunities for enhancements to ensure a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

Pamela

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were okay the facility needs to be renovated. German cockroaches-last straw
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Pamela! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we're disappointed to learn that we fell short of meeting your expectations.We're sorry to hear about the issue with German cockroaches. Please know that we take such matters very seriously, and we'll address this immediately to ensure it does not happen again. Additionally, we understand your concerns about the need for renovations, and we're continuously working to improve our facilities to provide a better experience for our guests.We appreciate your comments about our employees and will share your feedback with our team. If you're willing to give us another chance, we'd love the opportunity to make it right and provide you with a more enjoyable stay in the future.

4/10 Poor

Leona

Liked: Amenities
Good
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Leona! Thank you for sharing your feedback with us. While we're glad to see that you found some aspects of your stay satisfactory, it's clear there were areas where we could have improved to earn a higher rating from you.We're committed to providing exceptional experiences for all our guests, and your comments help us identify areas for enhancement. If there are specific areas where you believe we could have done better, we would greatly appreciate any additional feedback you're willing to provide.Please know that your comfort and satisfaction are important to us, and we hope to have the opportunity to exceed your expectations during a future stay with us.

4/10 Poor

Alvin Douglas

Disliked: Property conditions & facilities
It was nice cause it was somewhat central. Housekeeping wasnt the best.
Stayed 8 nights in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Dear Alvin,We really appreciate your comments and that you chose to stay with us. We know how important it is to be in the middle of things for ease, and we're glad that part of it met your needs. Regarding cleaning, we're very sorry for any trouble this may have caused. A clean and comfy setting is very important to us, and we'll be talking about this problem with our cleaning team to make sure it doesn't happen again. Thanks for your feedback. It helps us get better, and we hope to have the chance to see you again soon for a better experience.

4/10 Poor

Bonnie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room was pretty gross, couch was dirty, room smelled like strong cleaner and we had busy road right out our door. Room they moved us to was nicer but still smelled weird
Stayed 3 nights in Apr 2024
Response from ir on 22 Apr 2024
Thank you for your 2nd feed back on behalf our crew we say thank you.

10/10 Excellent

Crystal

Travelled with family and small children
Our stay at property was excellent don’t let the outside fool you! They stayed checking in on us and made sure we had everything we needed. The breakfast was good… also the kids enjoyed the small park with swing set and pool was also enjoyed
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 23 Apr 2024
Hi Crystal,We're delighted to hear that you had an excellent stay with us despite any initial concerns about the property's exterior. Our team takes great pride in providing attentive service and ensuring all our guests' needs are met throughout their stay. It's wonderful to know that you enjoyed our breakfast offerings, and we're thrilled that the children were able to make the most of our on-site amenities like the small park and pool. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

Patricia

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Liked nothing Roaches Dirty No exhaust in bathroom Staff ignored me till I walked out
Stayed 1 night in Apr 2024
Response from IR on 20 Apr 2024
Thank you for staying with us responding to your feed back no complaint were made or filed in the shift report regarding the room you stayed in . our front desk agent are their to help our guest. they would have switch rooms if that was the case that the exterminator went in and found no visible signs for roaches .

6/10 Okay

Cheryl

Liked: Staff & service
Response from Guest Relations Specialist on 20 Apr 2024
Hi Cheryl,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, quiet, safe motel.staff was friendly, room clean, comfy bed. Saw a show at Capital Theatre, very nice venue. Try Papa's New York Style 24 hr cafe, has excellent food for affordable price. Easy in/out free parking.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 17 Apr 2024
Hi Laura,We're thrilled to hear you enjoyed your stay at our motel and appreciated our commitment to affordability, tranquility, and safety. Our dedicated staff takes pride in providing a clean and comfortable environment for all our guests, ensuring a peaceful night's rest. It's wonderful that you had the chance to explore the nearby Capital Theatre and indulged in the delicious offerings at Papa's New York Style Cafe. We're delighted our convenient parking added to the ease of your visit. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

8/10 Good

Raveendra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel to stay and good breakfast
Stayed 2 nights in Apr 2024
Response from Guest Relations Manager on 15 Apr 2024
Hi Raveendra,We're thrilled to hear you enjoyed your stay and appreciated our breakfast offerings! At our hotel, we strive to provide a pleasant experience for all our guests, and it's wonderful to know we succeeded during your visit. Your feedback encourages us to continue maintaining the high standards we're known for. We hope to welcome you back soon for another enjoyable stay!

4/10 Poor

RICHARD, Garfield

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old room dirty bathroom Rusty bath tub
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 15 Apr 2024
Hi Richard,We sincerely apologize for any disappointment experienced during your stay. Our utmost priority is ensuring the comfort and satisfaction of our guests, and it's disheartening to learn that your expectations were not met. Rest assured, we take cleanliness and maintenance seriously, and we will address these concerns promptly to uphold our standards. Your feedback is invaluable in helping us improve, and we hope for the opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Molly

Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 1 May 2024
Hi Molly,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Peter, Oakville

Liked: Cleanliness, staff & service, amenities
Great location, clean, good breakfast
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Dear Peter, What a pleasure to read your review! We're over the moon to hear that you had a fantastic stay with us, earning us a solid 4 out of 5 rating. It sounds like you had a wonderful time!We're thrilled that our location hit the spot for you. Being in the heart of everything is one of our favorite things about our hotel, and we're glad it added to your experience.Cleanliness is key, and we're delighted to know that our efforts paid off. Providing a tidy and welcoming environment is something we take very seriously, so it's fantastic to hear that you found everything to your satisfaction.And let's talk about breakfast—our favorite meal of the day! We're thrilled that you enjoyed our spread. We're always cooking up new ideas to keep things fresh and delicious, so it's great to hear that it hit the spot for you.Thanks again for your feedback! We can't wait to welcome you back for another fabulous stay. If there's anything else we can do to make your next visit even better, just give us a shout!

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best value
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 8 Apr 2024
Hi Ron,We appreciate your feedback and are pleased to hear that you found our hotel to offer the best value. Providing exceptional value to our guests is one of our top priorities. Our team works diligently to ensure that our rates remain competitive while maintaining the highest standards of service and comfort. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience.

4/10 Poor

Ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked this property on a whim this weekend. Family trip. We found two roaches in the room. One I killed the second was found in the bed upon leaving and checking sheets for items. I was charged $25 for a rollaway- which wasn’t stated when I called down to the office.. we even had to move it upstairs ourselves. The pool wasn’t working and water was stagnant with oil residue on top. The surrounding properties were condemned or shut down with debris everywhere on the property. I wouldn’t stay there again.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 3 Apr 2024
Hi Ashley,We apologize for any inconvenience caused during your stay. We take cleanliness seriously and have a rigorous pest control program in place. Our team is trained to address any issues promptly, and we regret that we were not made aware of the roaches during your stay so we could take immediate action. Regarding the rollaway bed charge, we apologize for any miscommunication and will review our policies to ensure clarity for future guests. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Amy was very lovely as was the 3rd shift gentleman. The room was clean! There was no hidden smoke smell. There were no bugs (I checked often). The room was VERY outdated, but everything worked appropriately. The area seemed safe. They should add a waffle maker to the breakfast selection, otherwise no real complaints. 20 minute drive to the beach. We enjoyed our 5 night stay.
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on 2 Apr 2024
Hi Kristina,We're delighted to hear that you had a pleasant stay with us and that you found Amy and our third shift staff member to be lovely. It's great to know that you found your room to be clean and devoid of any unpleasant odors or pests. While we appreciate your feedback regarding the outdated decor, we're pleased that everything in the room functioned properly for you. We're also glad to hear that you felt safe in the area and that overall you enjoyed your five-night stay with us. We'll certainly take your suggestion for a waffle maker into consideration for our breakfast selection.

4/10 Poor

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Ehhh..
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 2 Apr 2024
Hi Benjamin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Toilet was broken. Sink stopper was broken. Light over sink was broken. Switched our room. Deck around the pool was crumbling and in need of resurfacing. Won’t stay here again.
Stayed 6 nights in Mar 2024
Response from Guest Relations Specialist on 30 Mar 2024
Hi James,We deeply regret any inconvenience you experienced during your stay. Our team is committed to maintaining the highest standards of cleanliness and functionality throughout our property, and we apologize that we fell short in meeting your expectations. Immediate action has been taken to address the issues you've raised, including room maintenance and inspections of our pool deck. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. We sincerely hope you reconsider and give us another opportunity to provide you with the exceptional service we are known for.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
The ice machines did not work and the hot tub was out of order. The actual room, property and staff were good and very nice. I noticed the tap water in Clearwater has a funny smell everywhere we went though.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Dear Michelle, We're delighted to hear that you enjoyed your stay overall and that our room, property, and staff left a positive impression on you! Your feedback means the world to us.We're sorry to hear about the inconvenience with the ice machines and hot tub during your stay. Rest assured, we're on it to ensure everything is up and running smoothly for our guests in the future. Your patience and understanding are greatly appreciated.As for the tap water situation, we'll definitely look into it further. We want every aspect of your stay to be perfect, right down to the water you drink. Thanks for bringing it to our attention!We're thrilled that you chose to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience soon!

6/10 Okay

William

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, the lighting poor, power outlet hanging out of the wall, only a third of the TV channels worked. Don't waste your money here.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 27 Mar 2024
Hi William,We sincerely apologize for the inconvenience you experienced during your stay. However, we take the cleanliness and maintenance of our rooms seriously and assure you that your feedback will be addressed with our housekeeping and maintenance teams promptly. Regarding the TV channels, we strive to provide a wide selection and will investigate the issue to ensure all channels are available for future guests. We appreciate your feedback as it helps us improve our services for all our guests.

6/10 Okay

Edward Eric

Stayed 6 nights in Mar 2024
Response from Guest Relations Specialist on 13 Apr 2024
Hi Edward Eric,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location
Stayed 7 nights in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Kim,We appreciate your positive feedback regarding our hotel's prime location. Our team works diligently to ensure guests have easy access to nearby attractions and amenities. It's rewarding to know that our efforts have contributed to enhancing your overall experience. We look forward to welcoming you back for another memorable stay in the future.

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was lax, had to get coffee, cups & towels everyday. No attention was given to my requests when I booked the reservation
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Richard,We're genuinely sorry to hear about your experience and deeply regret any inconvenience caused during your stay. Our commitment to maintaining high standards of cleanliness and providing prompt service is paramount, and we apologize if we fell short of your expectations in these areas. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping team to ensure that such oversights are not repeated in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from IR on 25 Mar 2024
We say thank you for your wonderful feed back we are pleased that you enjoy your stay. we hope to see you again in the near future. Thank you

10/10 Excellent

Branden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing and friendly. Quick check in. Free parking. Great area. The room was great for my family of 4.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 23 Mar 2024
Hi Branden,We're thrilled to hear that you had such a positive experience during your stay with us! Our dedicated front desk team takes great pride in providing exceptional service, and we're delighted that their efforts made your check-in process smooth and enjoyable. It's wonderful to know that you appreciated our complimentary parking and found our location convenient. We're pleased that your accommodations met the needs of your family comfortably. Your feedback is invaluable to us, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Neal, Richardson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 23 Mar 2024
Hi Neal,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked last minute before flying home the next day, only a 15 minute drive to the airport. Friendly staff greeted us, we arrived a bit early, however our room was ready. We had a ground floor corner room, which was clean and comfortable for our needs and surprisingly quiet. The shower was hot and had good pressure. They offer a nice little breakfast in the morning, a good selection of breads, muffins, cereals, as well as scrambled eggs, sausage and waffles. This isn't a new modern hotel, but the staff do their part to keep the rooms and property quite tidy. Also, the location is a quick drive or Uber to many nearby restaurants.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Kristina!It's great to hear that you had a good time at our hotel! We are so happy that our site near the airport worked out so well for your last-minute trip. We are very proud of making sure that all of our guests feel welcome, and we're glad to hear that you found our staff to be friendly and helpful. Congrats on finding a room that was cleaner, more comfortable, and quiet than you thought it would be. We're happy to hear that you liked our food choices; we try to give everyone something they can enjoy. We appreciate your compliments on how clean our property is. We work hard to make sure that all of our guests have a great time. We're also glad to hear that our position made it easy to get to nearby restaurants. Please know that we value your feedback and look forward to having you back soon for another nice stay.

8/10 Good

Stephanie

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Stephanie,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was up and working but the heater portion was not working. Breakfast could have been better. Also AC didn’t seem to run well all the time.with that said, Overall wise I’d stay here again in a pinch no problem.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Shaun,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding the pool heater issue, our maintenance team is diligently addressing it to ensure optimal functionality for future guests. As for breakfast, we're continually refining our offerings to meet diverse tastes and preferences. And for the AC, we'll investigate to ensure consistent performance. We're glad you still found value in your stay and hope to welcome you back soon for an even more enjoyable experience.

8/10 Good

Ashley

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything was great but the rooms need repair there was spiders and flies all over in our room. There was a huge crack at the bottom of door atleast an inch gap, i ended up shoving a towel under the door so no critters would sneak in while we were sleeping.
Stayed 4 nights in Feb 2024
Response from Guest Relations Specialist on 14 Mar 2024
Hi Ashley,We're truly sorry to hear about your experience. However, we take cleanliness and maintenance very seriously, and our team regularly inspects rooms to ensure they meet our standards. We encourage guests to notify us immediately if they encounter any issues during their stay so we can address them promptly. Rest assured, we'll investigate the situation further to ensure it doesn't happen again.

2/10 Terrible

Mark

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rom reeked of smoke and the noise from pool guests went into the night. Room beside us fought loudly screaming obscenities and smoking right outside our room. When we asked if the woman could please lower her telephone conversation (loudly at 10PM) she accosted us with hate spewed obscenities drunk and loud. We paid for two rooms for us and our son, daughter-in-law, and grandkids but left the next morning and just ate the cost of two rooms for the next night. Personell were very nice and cheerful, and we didn’t complain because it wasn’t their fault, but we’ll never stay again!
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 14 Mar 2024
HI Mark,We apologize for the inconvenience you experienced during your stay. Our hotel strives to provide a comfortable environment for all guests, and we regret that your expectations were not met. We take noise disturbances and smoking violations seriously and have measures in place to address them. Our staff are trained to handle such situations professionally, and we appreciate your acknowledgment of their demeanor. Your feedback is valuable to us, and we will use it to improve our services for future guests.

2/10 Terrible

Charity

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bed bugs do not stay here
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 13 Mar 2024
Hi Charity,We sincerely apologize for any inconvenience experienced during your stay. Ensuring the comfort and well-being of our guests is our top priority, and we take reports of pests very seriously. Rest assured, we have a rigorous inspection and treatment process in place to address any issues promptly. Your feedback is invaluable to us, and we will continue to uphold the highest standards of cleanliness and hygiene throughout the property.

10/10 Excellent

LESLEE

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean, but very dated. gaps around door left us feeling a little insecure. Staff was very nice.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 20 Mar 2024
HI Leslee,We appreciate your feedback and are glad to hear that you found the room clean and our staff accommodating. Regarding the dated appearance, we understand that preferences vary and strive to maintain cleanliness and comfort across all our accommodations. Our team constantly evaluates ways to enhance our guests' experience, and your input will certainly be considered as we continue to improve our facilities. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 12 Mar 2024
Hi Catherine,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Terrible

Denis

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 12 Mar 2024
Hi Denis,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Jim

Travelled with partner
Loved the location It is a bit worn
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 11 Mar 2024
Hi Jim,We're thrilled to hear that you enjoyed our prime location! Being in a convenient spot adds tremendous value to our guests' experiences. Regarding the wear and tear you mentioned, we constantly strive to maintain our property to the highest standards. Rest assured, your feedback is invaluable to us as we continue to enhance our facilities for all our guests' enjoyment.

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 11 Mar 2024
Hi Carol,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Make sure all the lights work, good grief. It's my personal opinion, but I thought the pillows were lumpy and hard, not comfortable at all. Front desk staff was very friendly.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 9 Mar 2024
Hi Stephen,We appreciate your feedback and apologize for any inconvenience caused by the issue with the lights. Rest assured, we are constantly working to ensure all amenities are in top condition for our guests' comfort. While we're sorry to hear that the pillows didn't meet your expectations, we're glad to hear you found our front desk staff friendly. Your comments will be taken into consideration as we strive to improve our guests' experiences.

6/10 Okay

Stacie

Stayed 9 nights in Feb 2024
Response from Guest Relations Specialist on 9 Mar 2024
Hi Stacie,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very easy area to navigate during our week here. We will be back.
Stayed 6 nights in Feb 2024
Response from Guest Relations Specialist on 7 Mar 2024
Hi JoAnn,We're delighted to hear that you found our hotel's location convenient for your stay! Our team works hard to ensure that guests have easy access to nearby attractions and amenities. We're thrilled that you plan to return, and we look forward to welcoming you back for another enjoyable experience. If there's anything specific you'd like us to improve upon for your next visit, please feel free to let us know!